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Are you tired of drowning in paperwork and bending over backward to find important documents? If you’ve been using pen and paper to manage your business’s files and processes, it’s well past time to catch your business up with modern automation solutions.
By using automation, you can rely more on technology to perform certain tasks rather than manual efforts. More and more field service companies are looking towards automation to simplify repetitive yet time-consuming tasks. When asked, 89% of customers want to see modern, on-demand technology applied to their technician scheduling, and nearly as many would be willing to spend more money with a company that provides it.
And why not? Automation helps you focus on maximizing productivity and profitability, while leaving the little things to automation. Just because your industry applies hands-on technicians, it doesn’t mean every administrative task needs to be done by hand. Field service automation helps businesses like yours streamline processes and frees up your and your tech’s time to work on the big projects, while automation takes care of the repetitive workflows.
Leaders in the field service industry are trying to maximize efficiency for their workforce. When your business lacks automation, it slows efficiency and hinders customer service. This extends to daily business tasks like preparing repairs, completing tickets, and sourcing parts. This explains why 92% of field service leaders want to transform their service models to meet consumer needs.
Field service is a booming industry worldwide. An estimated 20 million field technicians are currently operating worldwide, and the global field service management market is expected to reach $8 billion by 2028. With growth like this, it has become essential for field services companies to maximize efficiency and embrace automation. But what exactly are the benefits of adopting automation software?
Accuracy
Using pen and paper to manage important documents runs the risk of loss and human error. An incorrectly placed decimal can have huge financial ramifications. Automation removes human error from critical processes, allowing you to keep a close eye on what’s working and, more importantly, what’s not. Whether you managing office technology or teams out in the field, reporting and real-time data to track and manage every aspect of your business. Automation tracks ticket times, job progress, and your tech’s workflow availability while reducing the risk of human error. By forecasting job completion, you can remove much guesswork from daily tasks. Your employees will thank you for removing monotonous and manual data entry tasks.
Typically time-consuming and tedious tasks can often be completed quickly and accurately with automation. You will notice better cohesion within your field service team and smoother transitions from one job to the next. Field service software allows you to send the right task to a technician from the right service group and the fastest availability. Jobs like data collection, ticket assignment, and updating the status and progress of every customer request can feel redundant and unproductive. You will no longer have to schedule service tasks to the right technicians manually.
Customer Service
Tasks that used to take hours or even days now take mere minutes. Go from wasting hours looking up customer information to getting the same data in just minutes. Automation helps you build better relationships with leads and customers. Implementing automation into your field service company improves your company’s reputation among your audience through positive word-of-mouth and increased online presence through positive reviews. Menial tasks that used to take hours to complete can be conducted much faster, streamlining your employee’s workload from jobsite to jobsite.
About 75% of field service businesses that utilize mobility tools have observed increased employee productivity, while the rest have seen customer satisfaction rates rise—making your tech’s jobs easier ensure improved customer service. Your technicians can access work orders anywhere, on any device, equaling quicker customer service and adding value to your business. Most of all, field service automation frees up valuable time for your teams to focus on helping customers.
On-Time Scheduling
Go from time-consuming tech scheduling to having confidence that you’re sending the right tech to the right job. Nothing sets you back like canceled jobs. By implementing smart dispatching into your scheduling, you can easily view work orders and the availability and location of each of your technicians. Automation doesn’t just improve time scheduling efficiency but ensures you are always matching jobs with the right tech. Most automation software includes easy-to-use drag-and-drop functionality to help assign technicians new jobs in one click.
When technicians have completed a job, you will have the power to seamlessly schedule recurring work orders, annual inspections, and maintenance, streamlining your whole team’s workflow. By reducing human error, you will know exactly when scheduled processes, tests, updates, and workflows will happen and how long they’ll take. Automation will help you fit more customers into each technician’s daily schedule, avoid redundant driving, and ensure that customer needs are resolved at timely and efficiently, within the shortest possible time frames. As well, techs will be able to reduce manual processes and the errors that come with the complex and continual reshuffling of schedules.