Customer Events - Residential Construction - AvidCX

Closing The Gap: The Hidden Leak In Your Sales Funnel 

Presenter: Sara Williams, Senior Sales Engineer

Most builders do not have a lead problem. They have a gap problem. Join Sara Williams as she breaks down the four gaps...

The Homebuilding Hot Seat: How Home Builders are REALLY Using AI in Operations

Presenters: Brad Haubert, Senior Business Consultant at ECI ; Charles Ruma, President at Virginia Homes ; Rusty Pelt, Senior Business Consultant at ECI ; Ashley Dannewitz Miller, Senior Technology Manager at EYA

"AI" is hyped up - maybe over-hyped at times.  It seems everyone is out there trying to sell you on their AI features....

ECI Partner Update

This session is a chance to get a closer look at how we’re continuing to invest in the tools our customers rely on every...

Beyond the Score: How Top Homebuilders Turn Customer Experience Into a Competitive Advantage

Presenters: Tim Bailey, Director of Operations | ECI Software Solutions ; Sean Bearden, Customer Experience Director | Hayden Homes

Customer expectations in homebuilding have changed and the gap between average and exceptional experiences is growing...

How to Create Sales Habits for Long-Term Success in 2026

The market is less predictable, buyers are more cautious, and traditional sales tactics are no longer enough. In this...

The Homebuilding Hot Seat: Navigate the 2026 Residential Construction Shift

Residential construction is entering a transformative era. The fastest-growing builders are not just weathering change....

Fix the Gaps and Fuel the Sale: Mystery Shop Findings Every Builder Needs

Presenters: Leah Fellows, Founder, National Trainer ; Carol Morgan, Founder & President

Are your leads slipping through the cracks and you don’t even know it?Join Leah Fellows of Blue Gypsy Inc. and Carol...

The Survey Goldmine: Turn Feedback Into Stronger Systems and Teams

Presenter: Camille Jenkins, Camille's Keys, LLC

If you’re only using surveys to track scores, you’re missing the biggest opportunity in your entire customer journey. As...

Leading Through Change: How to Keep Teams Aligned and Agile

Presenter: Lisa Armstrong, Launch Pad Leadership

This year hasn’t been easy for builders. Slower sales, shifting buyer expectations, and tighter margins have made it...