Warranty Software For Homebuilders
Simplify warranty handling and enhance homebuyer satisfaction with AvidWarranty
AvidWarranty is an AI-powered platform that revolutionizes new construction warranty handling. Designed to streamline processes, improve efficiency, and ensure consistency, it delivers an intelligent, automated approach that enhances homeowner satisfaction.
Decrease in manual workload reported by builders using the platform
Number of rows of real homeowner warranty claim data power our AI
Faster average time-to-resolution
Optimize workflows and reduce warranty workload
Empower your team with a seamless, automated warranty handling solution. AvidWarranty minimizes unnecessary back-and-forth by streamlining submissions, communication, tracking, and resolution, ensuring a more efficient process for homebuilders and homeowners. The result? Reduced workload, faster resolutions, and higher customer satisfaction.
Resolve issues faster with less overhead
AI-powered warranty triage gives your team the tools to act quickly, route tasks to the right people, and update homeowners automatically and consistently. AvidWarranty helps you reduce response times, eliminate bottlenecks, and deliver a professional service experience from initial request to final resolution.
Spot trends before they become costly
With built-in reporting, AvidWarranty helps you identify recurring issues and make proactive decisions that reduce warranty costs and improve build quality over time.
Effortless warranty request management
Homeowners can easily submit warranty requests online while builders manage all requests within a single, centralized platform. AvidWarranty consolidates all issues and requests into one streamlined interface, simplifying request handling and improving efficiency.
Built for builders of all sizes
Whether you're a large enterprise or a small homebuilder, AvidWarranty adapts to your needs. Seamlessly integrating with MarkSystems ERP for a connected workflow, it streamlines operations for larger builders while offering quick setup and powerful standalone functionality for smaller builders, delivering an intuitive and efficient warranty management experience.
Trusted by builders and industry leaders
Ready to simplify your warranty processes?
Features that help you deliver a better post-close experience:
Homeowner-Led Triaging
Guide homeowners through smart intake forms that help them determine if an issue is warrantable before submitting a request.
Self-Help Knowledge Base
Reduce unnecessary service requests with built-in maintenance guides, videos, and FAQs that help homeowners resolve common issues on their own.
Ticket and Task Management
Track every service request from submission to resolution keeping your team organized and homeowners informed every step of the way.
Streamlined Communication
Centralize homeowner interactions eliminating unnecessary back-and-forth and making it easy to track updates, provide timely responses, and close out requests efficiently.
24/7 Access and Availability
Homeowners can submit and track service requests anytime, from any device. Every submission is handled consistently, no matter when it’s submitted or who’s managing it.
Photo and Document Uploads
Homeowners can attach photos, videos, and documents to their service requests giving your team the context needed to assess and resolve issues faster.
Reporting
Track request volumes and resolution trends across communities to spot potential issues and monitor overall warranty performance.
Integration Ready
Seamlessly connect with MarkSystems and other core platforms to streamline data flow and reduce manual entry across your operations.
AvidWarranty FAQs
What is AvidWarranty, and how does it help homebuilders?
AvidWarranty is an AI-powered warranty management platform designed to automate, streamline, and optimize the warranty process for homebuilders. It simplifies homeowner requests, reduces manual workload, and improves communication, ensuring faster resolutions and higher customer satisfaction.
How does AvidWarranty’s AI-powered triage system work?
AvidWarranty’s AI-driven triage system automatically analyzes, categorizes, and routes homeowner warranty requests in real-time. By leveraging advanced algorithms and contextual Q&A, the platform prioritizes issues, de-escalates common concerns, and directs homeowners to the right resolution path without unnecessary builder intervention.
What types of homebuilders can benefit from AvidWarranty?
AvidWarranty is designed for builders of all sizes. Enterprise builders can integrate it with their existing ERP and operational systems, while smaller builders benefit from its quick deployment and standalone functionality—making warranty management more efficient for any organization.
Can homeowners submit warranty requests through multiple channels?
Yes, AvidWarranty enables homeowners to submit warranty requests via text, email, or the online portal. All submissions are consolidated into a single dashboard for easy tracking and streamlined resolution management.
Does AvidWarranty support real-time communication between homeowners and builders?
Absolutely! AvidWarranty includes multichannel communication tools, allowing builders to send updates, request additional information, and engage in two-way messaging via text and email—keeping homeowners informed throughout the process.
Can homeowners upload documents, photos, and files with their warranty requests?
Yes, AvidWarranty allows homeowners to submit supporting documents, photos, and other files along with their requests. This feature improves accuracy, speeds up issue resolution, and reduces back-and-forth communication.
How long does it take to implement AvidWarranty?
Implementation time varies depending on your setup. For basic deployments, it can be as simple as embedding a few lines of code on your website. For more complex integrations with back-end systems, our team ensures a seamless and tailored onboarding experience.
Does AvidWarranty integrate with existing homebuilder systems?
Yes! AvidWarranty seamlessly integrates with ERP systems, CRM platforms, and other builder software solutions, ensuring a smooth transition and minimal disruption to your existing workflows.
How does AvidWarranty reduce warranty management costs for builders?
By automating warranty triage and reducing unnecessary homeowner-builder interactions, AvidWarranty minimizes manual processing time and operational costs. The system’s proactive support tools also help prevent issues from escalating, further reducing resource strain.
How does AvidWarranty improve homeowner satisfaction?
AvidWarranty enhances the homeowner experience by providing 24/7 support, real-time status updates, and automated guidance for common issues. Homeowners receive faster resolutions, proactive communication, and easy access to warranty information—leading to higher satisfaction and trust in the builder’s brand.
State Of CX Residential New Construction 2025
The 2025 report analyzes five years of data from hundreds of thousands of AvidCX homebuyer surveys, covering the entire…
2024 Public Homebuilder Trends & Benchmarks
The 2024 Foundational Figures report offers an in-depth look at the financial and operational metrics of the 18 largest…