You recently searched for:
    Found search results for ""

    GlobalWarranty: Warranty Management For Equipment Manufacturers

    Warranty management and claims processing for equipment manufacturers

    • Validate and pay claims faster—and catch the ones that shouldn't be paid
    • Reduce phone tag between service providers and manufacturers
    • Give service agents and customers real-time visibility into claim status
    Get Pricing
    GET A DEMO
    A service technician in a grey vest holding a tablet while looking at a computer monitor in a warehouse

    Validate and process claims faster

    Set your coverage rules and acceptance criteria once. GlobalWarranty validates each incoming claim against them automatically, paying out what's covered and flagging what's not.

    A woman in a grey shirt and glasses writing on a clipboard in a warehouse with shelving in the background

    See failure trends as they happen

    Every claim feeds a live view of how your equipment performs in the field. Filter by model, serial range, region, or brand to catch issues early before they grow into warranty reserve hits or recalls.

    A man in a white collared shirt using a digital tablet in front of large industrial manufacturing machinery

    Run your service agent network from one place

    Set labor rates, deploy claims by criteria, track response times, and measure agent performance across your whole network. Less phone time, fewer surprises on the invoice.

    Get Pricing
    Get a Demo

    Features

    Claim validation & processing

    Validate incoming claims automatically against serial coverage, acceptance criteria, labor rates, and parts entitlements. Approve valid claims faster and catch errors before they hit your warranty reserve.
    A man in a grey polo shirt sitting at a desk using a desktop computer in a bright office environment

    Service agent network management

    Set custom labor rates and discounts, deploy claims by criteria, and measure performance across your authorized service agents. Keep your network competitive without manual juggling.
    A man in a dark blue polo shirt leaning on a desk while using a computer in a facility

    Parts & equipment management

    Track serialized equipment, validate serials at claim entry, manage RMAs with UPS shipping integration, and store brand-specific features and entitlements in one place.
    A man in a light blue shirt using a tablet while overlooking a large warehouse through a window

    Reporting & real-time insights

    Watch claim status, time-to-closure, and failure trends across every brand and product line. Identify issues that need engineering attention before they become bigger problems.
    Woman in a factory control room using a desktop computer to monitor production and review live equipment data

    Customer & trade partner communication

    Give end customers, dealers, and your service agents one place to register products, file claims, and check status.
    Two technicians, one in a work jacket and safety glasses, one in a plaid shirt, reviewing data on a tablet in a factory

    Integration with ECI service software

    For service agents who run their business on ECI service management software, GlobalWarranty connects directly. Warranty orders, claim data, and labor information move between systems without re-entry. 
    A young technician and a senior technician shaking hands in a bright industrial manufacturing facility
    A man in a grey polo shirt sitting at a desk using a desktop computer in a bright office environment
    A man in a dark blue polo shirt leaning on a desk while using a computer in a facility
    A man in a light blue shirt using a tablet while overlooking a large warehouse through a window
    Woman in a factory control room using a desktop computer to monitor production and review live equipment data
    Two technicians, one in a work jacket and safety glasses, one in a plaid shirt, reviewing data on a tablet in a factory
    A young technician and a senior technician shaking hands in a bright industrial manufacturing facility

    Built for manufacturers across the equipment world

    Whether you make commercial kitchen equipment, residential appliances, HVAC systems, or industrial machinery, GlobalWarranty handles the claim volume, the service agent network, and the brand-by-brand rules that come with it.

    A worker in white protective gear operating a digital control panel on a food equipment production line

    Commercial Food Equipment Manufacturers

    A technician using a digital tablet while standing next to a fleet of white service vans

    Authorized Service Agencies (ASAs)

    A professional in a light blue shirt using a tablet to track equipment parts in a large warehouse

    Equipment Dealers & Distributors

    A chef using a digital tablet in a large commercial kitchen with stainless steel appliances

    Institutional & Contract Food Service

    Chef in a chain restaurant kitchen using a tablet to check recipes and equipment while preparing food

    Multi-location Food Retail Chains

    Service technician using a tablet to inspect rooftop HVAC equipment at a commercial service site

    Field Service Contractors

    Technician in a red safety vest holding a tablet and inspecting labeled spare parts on metal shelving in a parts room

    Parts & Supplies Partners

    Process claims faster and see trends sooner

    Validate claims at intake, not after payment

    Coverage rules and acceptance criteria run on every incoming claim. Valid claims get paid faster; invalid ones get flagged before they hit your reserve.

    A man in a grey work jacket reviewing documents and computer screens at a desk workstation

    Spot failure trends before they hit your reserve

    Every claim feeds a live view of how your equipment performs in the field. Filter by model, serial range, region, or brand to find the issues that need engineering attention.

    Two men in a warehouse reviewing data on a touchscreen monitor while pointing at the display
    “With GlobalWarranty, we are able to accelerate claim processing speed and accuracy and identify equipment failure trends faster.”
    Jason Krainer
    Warranty Manager, Alto-Shaam

    Manage your service agent network from one place

    Set labor rates, deploy claims by criteria, and track response times across every authorized service agent without chasing anyone for an update.

    Three service personnel standing together in a workshop discussing information on a digital tablet

    Cut duplicate entry from your warranty team's day

    Claim details, parts entitlements, and labor rates pull through automatically. Your team spends time on the claims that need judgment, not the ones that just need processing.

    A woman showing data on a computer screen to a colleague in a bright office with stacks of paperwork
    Get Pricing
    Get a Demo

    FAQ

    What is GlobalWarranty and who is it designed for?

    GlobalWarranty is a warranty service order platform that connects equipment manufacturers with Authorized Service Agencies (ASAs). It’s designed for commercial equipment manufacturers, ASAs, and field service teams who need an efficient warranty fulfillment workflow.

    How does the GlobalWarranty → GlobalEdge integration work?

    When a manufacturer posts a warranty claim in GlobalWarranty, the claim can be automatically routed into GlobalEdge as a service order. That order includes claim details, service location, and any parts required so your dispatch team can schedule and assign it immediately.

    What operational benefits can I expect?

    Expect fewer manual entries and calls, faster job assignments, higher technician utilization, more accurate parts handling, and quicker invoicing—all of which reduce costs and improve cash flow.

    How long does implementation typically take?

    Implementation timelines vary by environment and scope, but integrations commonly complete within a few weeks to a couple of months. We’ll assess your current systems and provide a tailored timeline.

    Does GlobalWarranty work with other ERPs or only GlobalEdge?

    GlobalWarranty integrates tightly with GlobalEdge for a turnkey ASA workflow. Ask us about custom integrations or API options for other systems.

    How is support handled?

    ECI provides integration support and ongoing product support through our customer success portal.

    Streamline your warranty service workflows and reclaim billable time

    Get Pricing
    Get a demo