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    GlobalEdge — ERP Software For The Field Service Industry

    Unify service operations and financials to manage jobs, inventory, and accounting in one ERP

    • Streamline operations. From call intake to invoicing—no handoffs, no re‑keying.
    • Real-time financials. Job costing, AR/AP, and GL are integrated with service workflows.
    • Scale with confidence. Multi‑location inventory, customizable workflows, and robust reporting.
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    Service manager at an office desk using a mobile device and computer to manage field service schedules and work orders.

    Service & job management— office & field

    Create, schedule, and manage service orders with live tech tracking and AI‑assisted troubleshooting. Reduce travel time and increase first‑visit fixes.

    Service professional tracking profitability and project costs using integrated ERP financials and job costing software.

    ERP financials & job costing

    Job costing (percent complete/AIA), AR/AP, and general ledger integrated with service workflow—see profitability by job and location.

    Service technician or warehouse manager reviewing a clipboard with inventory and purchasing records near an office computer terminal.

    Inventory, parts, & purchasing

    Multi‑location warehouses, barcoding and PartsPath™ support keep trucks stocked and speed repairs. Auto POs and vendor tracking reduce downtime.
     

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    Features

    Service order management

    Full service order lifecycle with attachments, priority, estimated time, and workflow buttons (Traveling/Start Job/Details) so teams act faster.
    Detailed service order entry screen showing customer info, work order fields, parts, labor, scheduling, and billing for field service management

    Scheduling & dispatch with GPS

    Live tech location, route lists, and map-based dispatch increase utilization and reduce drive time.
    Dispatch scheduling dashboard showing technician schedule list alongside a map with GPS-based routing and technician locations for field service dispatch

    Remote field service app (iOS & Android)

    Offline-capable mobile app: capture hours, notes, photos, signatures and in‑field payments — syncs automatically when online.
    Commercial kitchen technician using a mobile service app on-site for food equipment repair and work order completion.

    Job costing & accounting

    Integrated percent-complete and AIA job costing with AR/AP/GL and Avalara tax support for accurate financials tied to service activity.
    Service manager reviewing a job costing and accounting grid showing GL codes, transaction postings, and net profitability per service order.

    Inventory & purchasing

    Manage multi‑location warehouses with barcoding and automated replenishment. PartsPath™ integration enables parts ordering directly from the work order.
    Item master screen showing part details, pricing, stock levels, and purchasing fields for inventory and parts management in a field service ERP

    AI‑assisted troubleshooting & diagnostics

    Enable faster, more precise diagnosis in the field with AI tools to guide technicians through common failures.
    HVAC technician using an AI-assisted diagnostic tool on a tablet to perform real-time troubleshooting and repair of outdoor condenser units.

    Reporting & dashboards

    Real‑time dashboards: technician utilization, aging AR, job profitability, and PM compliance metrics for data-driven decisions.
    Service manager reviewing real-time reporting dashboards and business analytics to track key performance indicators for a field service organization.

    Security & role-based access

    Role-based controls keep financial data and customer PII secure while enabling teams to operate efficiently.
    Information security officer or administrator configuring role-based permissions and secure user access within a field service management platform.

    Integrations & partners

    Quick, supported integrations with XOi, insightsoftware, Profit Rhino, Avalara, Partstown, ServiceChannel, and Paylocity.
    Grid of strategic partner logos including XOi, insightsoftware, Profit Rhino, Avalara, MerchantE, Paylocity, ServiceChannel, and Parts Town for field service ERP integrations.
    Detailed service order entry screen showing customer info, work order fields, parts, labor, scheduling, and billing for field service management
    Dispatch scheduling dashboard showing technician schedule list alongside a map with GPS-based routing and technician locations for field service dispatch
    Commercial kitchen technician using a mobile service app on-site for food equipment repair and work order completion.
    Service manager reviewing a job costing and accounting grid showing GL codes, transaction postings, and net profitability per service order.
    Item master screen showing part details, pricing, stock levels, and purchasing fields for inventory and parts management in a field service ERP
    HVAC technician using an AI-assisted diagnostic tool on a tablet to perform real-time troubleshooting and repair of outdoor condenser units.
    Service manager reviewing real-time reporting dashboards and business analytics to track key performance indicators for a field service organization.
    Information security officer or administrator configuring role-based permissions and secure user access within a field service management platform.
    Grid of strategic partner logos including XOi, insightsoftware, Profit Rhino, Avalara, MerchantE, Paylocity, ServiceChannel, and Parts Town for field service ERP integrations.

    Industries we serve

    Built for field service businesses that need unified service and financials.

    Commercial food equipment in a stainless steel kitchen with a convection oven, gas range, and storage racks

    Commercial Food Equipment

    Technicians in hard hats inspecting petroleum equipment and piping onsite, representing field service operations

    Petroleum Equipment

    Technician repairing a ceiling-mounted commercial HVAC unit with a screwdriver for refrigeration facilities

    Commercial HVAC & Refrigeration

    Overhead garage door at a warehouse loading dock with dock shelter and signal lights for Davisware Overhead Garage Doors

    Overhead Garage Doors

    Mechanical technician repairing industrial equipment, reflecting Davisware software for mechanical service

    Mechanical

    Technician holding dual pressure gauges to test air compressor performance during air compressor service

    Air Compressor Service

    Stainless steel commercial food processing equipment with large industrial drum and conveyors in a plant

    Commercial Food Processing Equipment

    Unify service operations and automate financials

    Intake & service orders

    Convert calls into intelligent service orders. Access site history, equipment details, and warranty coverage instantly to ensure your team is prepared before they arrive.

    Customer service representative on the phone at a workstation creating a service order and dispatching a field technician using a field service management system
    “I’m able to now see what’s moving on a particular truck and ask, ‘Do I need to increase inventory here or decrease inventory there?”
    Melvin Wallace
    Purchasing Manager, Petroleum Marketers Equipment Company

    Smart dispatch & GPS

    Assign the right tech for every job. Use live GPS tracking and map-based routing to reduce travel time, increase technician throughput, and hit your SLAs.

    Close-up of a vehicle dashboard displaying GPS tracking and map-based routing software used for smart dispatch and field technician navigation

    Mobile field execution

    Everything a tech needs in the palm of their hand. Capture labor, job notes, and photos, and use AI-assisted troubleshooting to fix problems faster—even when offline.

    Medium Bento Mobile field execution
    “They knew exactly how our industry worked; they knew what our problems were; and they built something that was end to end.”
    Kristen Nowak
    Group Vice President, RES-G

    Inventory & purchasing (PartsPath™)

    Manage multi-location warehouses and truck stock. Leverage PartsPath™ integration to order parts from the job site and ensure your trucks are always ready for the next call.

    Warehouse manager using a tablet to manage multi-location inventory and purchasing through PartsPath integration within a field service management system
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    FAQ

    What is GlobalEdge and who should consider it?

    GlobalEdge is an ERP designed for field service and construction businesses (commercial HVAC, foodservice, petroleum, multi‑location service) that need unified service and financials.

     

    How does GlobalEdge combine service and accounting?

    Service orders, time, parts and job costing flow directly into AR/AP/GL so financials reflect field activity in real time — reducing reconciliation and giving managers accurate profitability data.

    Does GlobalEdge support mobile and offline work?

    Yes — GlobalEdge offers Android and iOS mobile apps with offline capabilities to capture time, photos, parts and notes even without coverage.

    Which integrations does GlobalEdge support?

    Pre‑built partners include XOi, insightsoftware, Profit Rhino, Avalara, Partstown, ServiceChannel, Paylocity and more for payments and parts sourcing.

    Can GlobalEdge handle multi-location inventory and barcoding?

    Yes — manage truck stock and multi‑location warehouses with barcoding and automated replenishment.

    How long does implementation take?

    Implementation varies by scope and integrations. Typical timelines range from several weeks to a few months depending on data migration and customizations. We’ll provide a tailored plan during scoping.

    What training and support will we receive?

    Davisware/ECI delivers onboarding, role-based training and ongoing support from field‑service experts.

    Is my data secure?

    GlobalEdge supports role-based access, secure transfer protocols and auditable records. Specific compliance needs can be reviewed during your demo.

    Run service and finance together 

    See how GlobalEdge connects dispatch, mobile techs, parts, and accounting to cut admin and improve profit by job.

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