Customer 360 | 2026 Product Updates and What's Ahead

Terrell Turner

Customer & Partner Marketing Manager

Terrell Turner is the Customer and Partner Marketing Manager at ECI Software Solutions, where he leads customer advocacy, partner marketing, and storytelling initiatives across the residential construction space. With more than a decade of experience in new home sales and marketing, Terrell brings a rare operator’s perspective to marketing strategy. His background spans Online Sales Counselor leadership, content creation, and video production, giving him firsthand insight into what actually moves buyers, sales teams, and partners to action. Terrell’s work focuses on elevating the customer voice through case studies, referral and ambassador programs, community engagement, and partner-driven campaigns that deliver measurable impact. In 2023, he was recognized by the National Association of Home Builders with the Gold Award for Online Sales Counselor of the Year, underscoring his deep understanding of modern homebuyer engagement.

Bob Cain

Industry President, Residential Home Construction

Bob is Industry President for Residential Home Construction at ECI Software Solutions, leading growth strategy, customer engagement, and market execution. He helps builders and trades streamline operations, improve profitability, and elevate customer experiences through data-driven technology. Previously he served as a Business Unit Leader and held leadership roles across product management, professional services, consulting, marketing, and sales at MarkSystems, giving him a deep understanding of residential construction challenges. He holds a B.S. in Business Information Systems Management from The College of New Jersey, the NAHB CGA designation, and is a certified NAHB Instructor. Bob and his wife, Corinne, have three children; he has coached youth sports for more than two decades and served on his town’s youth football board.

Monica Wheaton

VP of Customer Success

Monica Wheaton is vice president of Customer Success, Residential Construction Division for ECI Software Solutions, a global provider of cloud-based business management software and services. Wheaton brings over 25 years of experience in both the construction industry as well as the software and technology space to her role, where she’s focused on helping small- and medium-sized businesses find success through education and resource development. Previously, Wheaton served as CEO for nearly 14 years at Builder Partnerships, the authoritative resource that connects builders, manufacturers and service providers to improve profits, relationships and knowledge.

Swarupa Ellamaraju

VP of Product Management

Jared Johnson

Product Manager II

Laura Portz

Principal Product Manager

Beth Postrozny

Product Manager II