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    Simplify Operations With ECI's Solutions for Field Service

    Field Service Operations Without the Drag

    Disconnected tools create disconnected service. When dispatch, technicians, inventory, job costing, billing, and warranty work in separate systems, every handoff creates more delays, rework, and missed revenue.

    ECI's field service software connects your office, warehouse, and field teams in one operational workflow. Schedule smarter, complete more jobs, control costs, and move from completed work to invoicing faster.

    See Your Service Workflow in Action

    The all-in-one solution to optimize your field service business

    Technician reviews work order at computer, illustrating smarter planning and scheduling for accurate dispatch

    Dispatching with context

    Ensure the right technician gets sent with the information needed to resolve the issue. 

    Fleet of service vans parked in a row, supporting fleet monitoring to lower risk and reduce costs for field techs

    Your fleet, under control

    Lower risk and reduce costs by monitoring where your techs are and what’s on their trucks.

    User builds an accurate, customizable quote on a laptop to speed job turnaround and convert it to a work order

    Turn jobs around faster

    Accurate, customizable quotes can be created, accepted, and converted into a work order quickly.   

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    Connect Every Step of the Service Lifecycle

    Intake, scheduling, and dispatch

    Turn incoming calls into complete service orders with customer, equipment, service-history, and warranty context available at the start. Match and dispatch the right technician with visibility into skills, workload, location, and active jobs. Our customizable dispatch board gives you full visibility into a technician’s skill set, workload, and location. 
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    Technician using tablet to manage real-time scheduling changes with Davisware for fast, efficient service

    Mobile field execution

    Give technicians the information they need at the job site: service history, equipment details, warranty information, parts lookup, routes, photos, notes, signatures, time capture, and payment capabilities. Offline mobile access helps work continue even when connectivity does not.
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    Dispatcher viewing customizable dispatch board with technician skills, workload, and location in real time

    Fleet tracking at a glance

    See it all at a glance with one super-powered map that shows every job site and every technician in real time.
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    Fleet tracking map view with real-time technician locations and job sites displayed on a dashboard

    Job costing, billing, and financial control

    Quotes can be approved with a click of a button. Once a quote is accepted, the system automatically creates the work order, ties it to the quote, and immediately assigns the job to the dispatch board. Connect service activity to labor, parts, purchasing, accounts receivable, accounts payable, general ledger, and job costing. Know what a job costs while work is happening, not only after the invoice is sent.
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    Quoting and estimating software on a laptop as a user types and notes details for fast quote approval

    Timecards & payroll management

    Manage employee data and keep your accounting and payroll systems in sync, all in one system. Capture and track time down to the minute, ensuring your payroll is accurate and your invoices are more profitable.
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    Employee entering timecards on a laptop, tracking minutes and syncing payroll with accounting systems

    Parts, inventory, and purchasing

    See and manage inventory across trucks and multiple warehouse locations. Use barcoding, replenishment, purchase orders, and part reservation workflows to help technicians arrive prepared and reduce avoidable return visits.   
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    Worker using a tablet to manage purchasing, automate replenishment, and reconcile vendor invoices on site

    Warranty operations and service-network coordination

    Automate claim validation against warranty coverage, labor rates, and parts entitlements. Give manufacturers, authorized service agents, dealers, and customers better visibility into claim status while reducing duplicate entry and phone-based follow-up.
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    Service agent at computer desk coordinating warranty claim validation and labor rates
    Technician using tablet to manage real-time scheduling changes with Davisware for fast, efficient service
    Dispatcher viewing customizable dispatch board with technician skills, workload, and location in real time
    Fleet tracking map view with real-time technician locations and job sites displayed on a dashboard
    Quoting and estimating software on a laptop as a user types and notes details for fast quote approval
    Employee entering timecards on a laptop, tracking minutes and syncing payroll with accounting systems
    Worker using a tablet to manage purchasing, automate replenishment, and reconcile vendor invoices on site
    Service agent at computer desk coordinating warranty claim validation and labor rates

    See the ECI Solution that fits your operation

    Vision

    Field Service Management for the Office, Warehouse, and Field

    Best for: Service organizations that need to centralize scheduling, dispatch, mobile technician workflows, parts, inventory, purchasing, billing, and reporting.

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    GlobalEdge

    Field Service ERP That Connects Operations and Financials

    Best for: Field service organizations with more complex operations and/or those who need more customizability with integrated service operations, inventory, job costing, accounting, and multi-location control in one ERP system.

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    GlobalWarranty

    Warranty Claims Management for Manufacturers and Service Networks

    Best for: Equipment manufacturers, authorized service agents, and field-service teams managing warranty claims, coverage rules, parts entitlements, and service-agent performance.

    See GlobalWarranty

    Replace operational guesswork with connected service data:

    Instead of...Your team can...
    Re-entering information across systemsCapture job data once and make it available across the workflow
    Calling technicians for status updatesSee service progress, technician location, and job details in real time
    Guessing whether a part is availableCheck stock across trucks and warehouses, reserve parts, and create POs
    Waiting until month-end to understand job performanceReview connected labor, parts, billing, and job-cost data
    Managing warranty claims with emails and phone callsValidate claims, route work, and monitor claim status in one system

    See What a Connected Field Service Operation Can Do

    Your service operation should not be held together by spreadsheets, disconnected applications, and manual follow-ups. See how ECI can help you connect scheduling, dispatch, technicians, equipment history, inventory, purchasing, job costing, billing, and warranty workflows.

    Tell us where your operational bottlenecks are. We’ll show you the ECI workflow that addresses them.