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e-automate: : The Imaging Industry's Favorite ERP

Future-proof Your Managed Print Service Business

Equip your business for success with precision and profitability.

Gain total control of your workplace technology business with ERP built for the unique demands of the office equipment industry. Streamline operations, boost contract margins, and manage every detail—from service to supplies—with one powerful, industry-specific platform.


The top ERP choice for office technology businesses

For over 20 years, we've helped office equipment dealers worldwide streamline business management. By reducing the need to manually manage meter billing, supplies orders, and inventory management, we ensure that service and supply costs are closely monitored for contract profitability. We handle the details—so you can focus on growing your business.

95% of Elite Dealers choose ECI

  • e-automate is the ERP-of-choice for industry leaders
  • ECI integrations drive dealer success with advanced automation
  • Innovation within ECI solutions enables business diversification

Guarantee profitable contracts

  • Stop guessing. Have confidence in the profitability of every imaging device under contract
  • Gain visibility into which costs are eroding your profit margins
  • Make data-driven decisions that increase efficiencies, reduce costs, and boost your bottom line

Accurate and effortless supply shipments

  • Tight integration with Printanista for accurate and timely supply status 
  • Eliminate toner over-shipping 
  • Steer clear of rush shipments with predictive supply needs
  • Boost customer satisfaction when the right supplies always arrive just in time
  • Fully-automate order workflows through your preferred vendors

Keep your techs and inventory in sync

  • Automate processes across your warehouses and technician trucks in the field
  • Centralize your inventory management information
  • Easily generate auto-transfer replenishment for your techs, based on prior usage

Stop jumping between different systems

  • Ditch the patchwork and eliminate the need for multiple software tools to run your business
  • Say goodbye to spreadsheets, mismatched data, and manual workarounds
  • One platform, purpose-built for managed service providers
  • Centralized visibility into every department in one connected system

Save IT costs with cloud ERP

  • Securely access your system from anywhere, at any time.
  • Eliminate the disruption of software and hardware maintenance
  • Reallocate ongoing IT costs toward strategic growth
  • Regain confidence that your data is always secure

Gain company-wide efficiency with smart automation

  • Go from pushing paper to streamlined task transitions
  • Reduce costly errors and manual double-work
  • Free up resources to scale your business
  • Deliver faster response times and increase customer loyalty

Watch: gain greater visibility into your organization

e-automate Product Overview Video Gain Greater Visibility Into Your Org

More than ERP: The ECI Difference

More MPS providers are modernizing operations with integrated solutions from e-automate

Success Stories: Real results from our customers

General Communications Logo 2

Success: General Communications, Madison, WI

How a leader in public safety radios and emergency vehicle upfitting increased field technician productivity

BCOS Office Technologies Case Study

BCOS, Angleton, TX (recently acquired by Function4)

How automation delivered productivity gains with billing and accounting

Preferred Office Technologies Customer Success Story

Success Story: Preferred Office Technology

How ECI integrated solutions helped automate workflows within this family owned Managed IT business


Ready for a better business management system?

Take this quick test to find out if moving to an ERP is right for your business. 

Award Winning Products and Customer Support

Trust Radius Buyers Choice2025 Award

TrustRadius Buyer's Choice Award

ECI Stevie Awards 2025 Awards Module Transformation

2025 Stevie Award: Customer Service Tranformation

ECI Stevie Awards 2025 Awards Module Team

2025 Stevie Award: Front-Line Service Team

Common questions from Manage Print Service providers

Is my business too small for e-automate?

Small office technology dealers who assume e-automate is too complex for their small business, may have an outdated notion of ERP. The cost of implementing an ERP has become easily attainable, especially with the benefits of affordable cloud hosting. More than ever, smaller businesses are turning toward ERP cloud-based solutions to manage office assets efficiently, automate processes, and improve their overall business performance to drive growth.

Will e-automate help me track profitability of my contracts?

E-automate specializes in flexible contract management for office equipment providers. Contract Profitability reports in e-automate allow you to track all office assets details, to analyze not only your accounts' profitability but also the profitability of every individual device. Profitability reporting considers all contract costs, including device, supplies, labor, travel, and any miscellaneous charges, and compares it to the device revenue, so you can track your margins to find and resolve profitability issues early.

Why would I choose e-automate instead of just a basic asset tracking system?

A tracking system for equipment will provide basic asset tracking tools with finance, inventory, and some customer management capabilities. But for the advanced tracking of asset details for each piece of equipment, with integrations for your specific managed print services workflows, e-automate is unmatched in managing your office equipment business. E-automate has integrations with key industry vendors to help with preventative maintenance, inventory of equipment, and overall simplification of your daily tasks, and ECI is the leader in reducing the daily pains of office equipment dealers around the world.

Will e-automate simplify my purchase order processes?

Absolutely! PO Processor is a module of e-automate that provides integration with over 50 supplies vendors, allowing you to easily look up item costs, submit POs directly to your vendor, receive a speedy acknowledgment, reduce manual and repetitive input, and eliminate the need to print, fax/email, or file your purchase orders. This greatly reduces the time and effort it takes to manage your order process.

Will e-automate integrate with my remote fleet management software, so it can collect asset details, such as meter reads?

By using e-automate's robust APIs, you can import meter data from every piece of equipment. But for true automation of meter collection, supply fulfillment, and service ticket creation, we recommend using the Printanista cloud-based solution as an asset tracker for your fleet management. The native integration between Printanista and e-automate provides unmatched automation of asset tracking for your managed print services program.

Why would I move my critical business processes to a cloud-based solution?

The question is why HAVEN’T you? A cloud-based solution is the most cost-effective and flexible way to track manage your entire business. With no upfront investment or ongoing maintenance requirements, and 100% scalability, you and your team can access your real-time data at any time, regardless of your location. Set your business on the path to profitability, without any of the usual technology growing pains that comes with managing asset tracking and software inventory tools.

How long will it take to onboard all my staff?

No two customers are alike, so your account manager can help evaluate your needs and suggest the training support to best suit your team. Whether it’s regular calls, virtual training, self-paced recorded training, or on-site consultation, ECI can provide training delivery to ensure your team is up and running quickly.

Can remote service technicians access e-automate information on their mobile device?

MobileTech is native mobile app that keep service technicians connected to e-automate through their android or iOS mobile device. With MobileTech, service technicians can update their service tickets, see all asset details, and check inventory counts in real time.

Resources
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Testimonials
Preferred Office Products
“e-automate enables us to keep our techs more up to date and as a result, they are able to complete more calls in a day.”
BCOS Office Technologies
“The time you save with e-automate is a primary benefit. Employees are more productive because they no longer have to perform manual jobs.”

Think your business is too small for ERP? Think again!

From lean teams to large operations, e-automate powers efficiency and growth. Let us show you how.