Red Falcon man working on laptop in office

ERP Software with
Ecommerce Integration

Grow your business and website together using one ERP.

Benefit from an ecommerce and ERP integration to take your business online, working from anywhere.

Today, the ability to offer products and services online and work remotely is vital to remain competitive. Red Falcon gives you the tools to run your business from a brick-and-mortar store or home. It includes a point-of-sale system, integrates with major wholesalers and vendors, provides a streamlined back-office solution, and supports all versions of QuickBooks®.

Features

Core Features8

Add-on Solutions7

  • Ecommerce

  • QuickBooks Integration

  • Wholesaler Integrations

  • CRM & Analytics

  • Cloud Computing

  • Point of Sale

  • Pricing Groups

  • Customer Intelligence Dashboards

  • BI Dashboards and Analytics

  • Ecommerce Website Design

  • Integrated Payment Processing

  • Professional Services

  • JumpTrack Proof of Delivery

  • OfficeShopper Mobile App

  • PunchOut Integration

Red Falcon Features

Core Features8

  • Ecommerce

  • QuickBooks Integration

  • Wholesaler Integrations

  • CRM & Analytics

  • Cloud Computing

  • Point of Sale

  • Pricing Groups

  • Customer Intelligence Dashboards

Add-on Solutions7

  • BI Dashboards and Analytics

  • Ecommerce Website Design

  • Integrated Payment Processing

  • Professional Services

  • JumpTrack Proof of Delivery

  • OfficeShopper Mobile App

  • PunchOut Integration

Earn Repeat Customers Through an Easy Ecommerce Site

Red Falcon’s Outpost design tools contain out-of-the-box templates you can use to easily design your own modern ecommerce website that promotes your brand and provides a platform for your customers to manage their purchases.

Upload your own logos or design a microsite with your customers’ logos. Promote special offers and add messages, contract items, slide shows from your first-call vendor, PDFs of rebates, images, and custom products.

Tired of leaving ecommerce money on the table?

Red Falcon | QuickBooks Integration

Work Fast and Efficient with Integrated Software

An integration with QuickBooks® accounting software ties your ecommerce, retail orders, inventory, and financials together directly in Red Falcon so there’s no switching between programs! Red Falcon and QuickBooks sync throughout the day so you can access real-time data on inventory levels of stocked items, revenue, and taxes.

As orders are placed on your site, they travel directly through QuickBooks, automatically updating inventory levels and revenue and tax information. QuickBooks also allows you to customize professional-looking invoices and email them directly from your system. Speedy invoicing combined with a professional look enhances a customer’s experience and gets you paid faster.

Wasting time with disconnected software systems?

Automate Your Ordering Process

We offer integrations with all major office product wholesalers, including S.P. Richards and Essendent.

Flexible enough to accommodate any vendor you do business with, using our ERP you can automate your ordering process, from item file updates to purchasing and invoicing.

Spending too much time creating vendor orders?

Acsellerate CRM & Analytics

CRM, Business Analytics, Advanced Reporting

Acsellerate is a customer relationship management (CRM) tool that helps your entire organization consistently anticipate and respond to customer needs, make better business decisions, and increase customer satisfaction and loyalty.

Powered by Cognytics, MyDay dashboards enable busy sales professionals to quickly manage their schedules allowing them to spend more time with customers and achieving their targets. Sales professionals and executives can quickly see their appointments, tasks, activities, leads, and opportunities in a single dashboard including:

  • Mission-critical KPIs and performance metrics
  • Today’s Events
  • Up Next Appointments

Plus get the new Activity Dashboards.

Ready to make better business decisions, faster?

Red Falcon | Cloud Computing

Improve Security, Reduce Costs, Go Mobile

Red Falcon cloud software allows you to lower maintenance costs and overall operational expenses.

Increase the security of your business with enterprise-grade compliance, security, backup, and support.

Reduce business disruption and waste. Reinvest time and money back into the business after moving to the cloud.

Red Falcon | Point of Sale

Make Your POS Work the Way You Need It To

Red Falcon offers a robust point-of-sale (POS) app. This app is fully integrated with the cash drawer, display pole, receipt printer, and UPC scanner, giving you the flexibility you need for your business.

Manager and user settings allow you to limit access and require approval for certain activities, such as a price change. Reporting capabilities let you run reports directly from the app without having to log in to your main Red Falcon account.

Red Falcon | Pricing Groups

Set Pricing Levels for Individual Customers or Groups

Setting pricing through a simple checklist is fast and uncomplicated.

The Pricing Group feature allows for an “off-the-shelf” pricing structure so you don’t have to spend time on pricing items, which saves on operational costs. Storefront, pricing, and options can be changed for each Price Group.

Everything in a Price Group is designed to create a satisfactory shopping experience. The contracted price for any individual customer or group supersedes all other pricing, so you don’t have to verify every order for accuracy.

Wasting time on pricing rules?

On-demand Customer Intelligence Dashboards

CXi (CXintelligence) reduces the time spent running reports by delivering on-demand purchasing KPI’s and graphical dashboards directly to your end customers.

The new CXintelligence (CXi) solution, powered by Cognytics, delivers actionable purchasing intelligence with visually appealing graphical dashboards and purpose-driven reporting that simplifies purchasing analysis for busy CFOs and purchasing professionals.

Build a branded solution for a customer in minutes, freeing up valuable selling time and reducing operational reporting expenses.

Customer Intelligence Dashboards

  • Increase efficiency by reducing the time staff spends generating reports for your customers
  • Proactively support your customers with transparent access to their purchase information
  • Quickly builds trust through transactional transparency and reporting
  • Win new business and target larger customers with a clear competitive advantage
  • All information is “customer-friendly” so you never worry about providing data with cost or GP%.
  • Customizable login pages, logos, and themes empower you to brand CXi as a strategic part of your value proposition and compete effectively in today’s fast-paced distribution market.

Gain powerful insights. Make better business decisions.

For busy owners and sales leaders of an Business Solutions Dealership who need to easily compile, navigate, and understand their ever-expanding business data, the Red Falcon Business Intelligence (BI) dashboards, Powered by Cognytics, deliver business analytics and insights right within their ERP software. The integrated dashboards eliminate the tedious work of combining business reports from multiple sources and turning it into useful information that informs business decisions.

  • Compelling Data Visualizations simplify complex data sets and help you quickly see the story in your business data.
  • Easy Workflow with instant-access dashboards; workflows are uninterrupted and smoother, increasing understanding and productivity.
  • Embedded BI. Dashboards embedded right within Red Falcon provide business intelligence that supports decision-making in a context where actions take place.
  • Technology Leadership. Industry-leading business dashboards level the playing field for small businesses.

Get a Modern Storefront Design, Compelling Banner Ads, and Email Templates

Ecommerce Website Design service is a personalized subscription-based program that will turn your ecommerce site into a super salesperson and generate more revenue for your company. We work with you continually to develop and maintain your site.

Weekly analytics reports offer insight into your customers' ecommerce experience to help you increase traffic and online sales.

Is your website competitive enough?

Simplify Payment Processing and Save Money

With more than 100,000 merchants, ECI’s preferred credit card processor, NET1, helps dealers streamline payment processing, improve customer data security, and enhance customer service. NET1 payment processing is fully integrated with Red Falcon, so you don’t have to log out of it and into NET1 to process payments. It provides seamless, PCI compliant transactions for your ecommerce shoppers.

  • No modem or credit card machine required, no software training needed
  • Includes direct technical support and convenient 24-hour access to payment processing and reporting
  • Features automated recurring billing
Red Falcon | Professional Services

Streamline Operations and Increase Efficiency

Expert On-Site Total Business Review provides your dealership with a comprehensive business review with best-practice recommendations and modifications tailored to your unique needs. ECI's experts will examine operations and logistics; accounting, reporting, and auditing; billing and workflow; inventory control; and your online ecommerce store.

Premier Account Management is the highest level of service and support that Red Falcon offers. Keeping your business running smoothly with dedicated one-on-one consultants when and where you need it most, the services feature a two-day on-site consultation each year to review your goals and challenges to help solidify your business plan.

Red Falcon | JumpTrack Proof-of-Delivery

Reduce Delivery Errors and Costs

JumpTrack® proof-of-delivery (POD) software replaces costly paper-based systems with electronic manifest lists and signature capture. Electronic POD improves fleet efficiency by monitoring your driver’s day, all while helping you improve customer service by using real-time information accessible from any mobile device or computer.

A cloud-based program for mobile devices, JumpTrack eliminates labor and paper costs associated with traditional systems, increases delivery capacity without adding to your fleet, and offers greater management oversight through real-time driver efficiency reports and GPS tracking.

Take POD to the next level with optional delivery route and fleet optimization capabilities that keeps drivers on the fastest, most efficient route and reduce the number of trucks on the road for fuel and time savings.

Red Falcon | OfficeShopper Mobile App

Let Your Customers Shop from Any Device

The OfficeShopper™ mobile app lets your customers place orders and view product info from any mobile device, including tablets and smartphones. The app can also be used for comparison shopping within brick-and-mortar stores through barcode scanning. OfficeShopper is available on devices for Android™ or iOS.

Tablet sales continue to grow, and smartphone market share keeps enlarging. Mobile shopping is a channel that is expanding and shows no signs of stopping. As millennials gain more footing in the marketplace, mobile shopping could very well become the norm. Get your company prepared for the future by offering the next generation of online retail.

Learn more about mobile commerce!

Red Falcon | PunchOut Integration

Give Customers Control Of Their Purchasing

Ideal for winning larger accounts, PunchOut integration gives your customers control over their purchasing activity on your site. Linking to your customer’s procurement system, PunchOuts allows your customers to manage their purchasing and invoicing processes within their internal business software.

Using a punchout is as easy as 1, 2, 3:

  1. Your customer builds a shopping cart on your site and submits the order
  2. The order is passed back into your customer’s ERP system
  3. Using their own approval process, the purchase order is finalized and automatically associated with an invoice

Position your business to be competitive and grow

Competing with the big box players

Winning against the big box retailers and online super sites is possible when you've got a great website and tools that provide clear and actionable business insight.

Automation and business insight help control costs

Red Falcon helps you stay on track by providing access to integrations with major wholesalers and manufacturers, automating item uploads, and keeping cost/price plans up to date.

Powered by Cognytics™ Dashboard and Analytics Platform, data can seamlessly flow between departments like accounting, inventory, service, and sales. Pulling this data into visual reports, Cognytics gives companies of all sizes access to insightful data like never before.

Red Falcon | Cognytics

Customer Relationship Management tool can speed up the sales cycle

Acsellerate CRM with advanced reporting provides your organization with all of the information and tools necessary to accelerate your sales cycles and generate business faster.

Understand customer purchasing trends, manage leads in your sales pipeline, and effectively monitor sales and margin opportunities.

Red Falcon | Acsellerate CRM

Get deliveries that are complete and on time

JumpTrack® proof-of-delivery (POD) software replaces costly paper-based systems with electronic manifest lists and signature capture. Electronic PODs increase fleet efficiency by monitoring your driver’s day, all while helping you improve customer service by using real-time information accessible from any mobile device or computer.

Red Falcon | JumpTrack

Can you compete against the big box players?

THE ANSWER IS "YES"

Competing with the big box players

Winning against the big box retailers and online super sites is possible when you've got a great website and tools that provide clear and actionable business insight.

How can you keep costs under control?

INTEGRATIONS, AUTOMATION & INSIGHT

Automation and business insight help control costs

Red Falcon helps you stay on track by providing access to integrations with major wholesalers and manufacturers, automating item uploads, and keeping cost/price plans up to date.

Powered by Cognytics™ Dashboard and Analytics Platform, data can seamlessly flow between departments like accounting, inventory, service, and sales. Pulling this data into visual reports, Cognytics gives companies of all sizes access to insightful data like never before.

Red Falcon | Cognytics

Need to improve your sales cycle?

UNDERSTAND SALES TRENDS

Customer Relationship Management tool can speed up the sales cycle

Acsellerate CRM with advanced reporting provides your organization with all of the information and tools necessary to accelerate your sales cycles and generate business faster.

Understand customer purchasing trends, manage leads in your sales pipeline, and effectively monitor sales and margin opportunities.

Red Falcon | Acsellerate CRM

Are deliveries complicated and costing you money?

IMPROVE ORDER FULFULLMENT

Get deliveries that are complete and on time

JumpTrack® proof-of-delivery (POD) software replaces costly paper-based systems with electronic manifest lists and signature capture. Electronic PODs increase fleet efficiency by monitoring your driver’s day, all while helping you improve customer service by using real-time information accessible from any mobile device or computer.

Red Falcon | JumpTrack

Ready to take your office products business to the next level?

Let's Talk.

Red Falcon is the ideal solution for:

  • Small to Medium-Sized Single-Category Dealers
  • IT Consumable Dealers
  • Art Suppliers
  • Educational Suppliers
  • GSA Contract Holders
  • Promotional Products Dealers
  • Jan/San & Breakroom Supply Dealers

Red Falcon provides an exceptional customer experience and flexibility that allows you to compete in any economy.

Continue Reading

This software is the ideal solution for growing office products dealers searching for value-driven technology that’s easy to use. Our development and customer service teams work to ensure Red Falcon is on the cutting-edge of technology, remains relevant to the office products industry, and, above all, provides features that help you grow and prosper.

Red Falcon is built for independent office product dealers by people with years of experience in your industry who understand the day-to-day challenges you face.

Industry Resources

  • All Resources
  • Whitepapers
  • Case Studies
  • Brochures
  • Fact Sheets
  • Ebooks
  • Infographics
Ecommerce Optimization Resource Tile

whitepaper

Ecommerce Optimization Is Crucial To Remain Competitive

To remain competitive, dealers must adopt new technologies that will help maintain those important relationships, but also bring the next generation of buyers into the fold.

VDS Case Study Header

case study

Customer Success Story: VDS Business Solutions

Red Falcon Provides Solid Growth and Profit Platform for Office Supply Dealer

Redfalcon brochure resource tile

brochure

Fully Integrated Business and Ecommerce Management Software

Learn more about our integrated ecommerce and business management software for independent distributors.

Executive Dashboards for Mark Systems Resource Tile

fact sheet

Red Falcon BI Dashboards & Analytics

Executive and Sales Business Intelligence (BI) Dashboards offer dynamic, graphical visualizations of your business data, and a quick, convenient way to view important insights about your business.

Sun DANCE Office Supply Resource Tile

case study

SunDANCE Office Supply

Red Falcon has played a key role in Oklahoma dealership’s growth and success

10 Steps The Right Software Resource Tile

ebook

10 Steps to Ensure You Select the Right Business Software

It’s essential to clearly understand your organization’s requirements to ensure you choose the solution that will best fit your needs.

Benefitsof Cloud ERP Resource Tile

infographic

What is cloud ERP?

Cloud ERP is Enterprise Resource Planning software that is hosted in a platform over the Internet. Discover the benefits of the cloud.

Nolans Office Promotional Products Resource Tile

case study

Nolans Office & Promotional Products

Red Falcon, helps keep company strong and growing

Website Evaluation Checklist Resource Tile

ebook

Take Your Website from Good to Amazing

Does your website have what it takes to attract new customers, provide a great user experience that keeps existing customers coming back, and continues to increase your company’s brand?

How do you compete in a digital world

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How Do Businesses Compete In A Digital World?

It’s now more important than ever to deliver on customers’ digital needs and ecommerce trends. What is your business doing to stay competitive?

Vendor Integrations Brief Resource Tile

whitepaper

Vendor Integrations Make Purchasing Easy!

Discover how you can connect your business system directly to the vendors your work with every day.

RF Product Overview Resource Tile

fact sheet

More Than Just a Pretty Ecommerce Site

Red Falcon is not just an ecommerce platform to sell goods through, it includes to much more.

Punch Out Integration Resource Tile

fact sheet

PunchOut Integration

An automated eprocurement connection gives your customers more control of the purchasing process.

ACS Experience The Difference Resource Tile

fact sheet

Experience Acsellerate

Already included with Red Falcon, Acsellerate helps you compete successfully in today’s market.

If Your Software Cant Grow Neither Can You Resource Tile

whitepaper

If Your ERP Can't Grow, Neither Can You

The more efficient your company is and the easier the processes are, the better the customer service.

RF More than ecommerce Resource Tile

fact sheet

Red Falcon: More Than Ecommerce

Manage your entire business with Red Falcon® software

RF Robust Communcation Resource Tile Page 01

infographic

Achieve Robust Communication & Knowledge Sharing with an ERP

Consider the complexity of integrating all the following factors into making intelligent business decisions.

RF Advantages of a Good ERP Resource Tile

ebook

Advantages of a Good ERP System

The backbone of every reputable office products dealer is a powerful business management system that is able to support their operations.

RF Customer Retention Resource Tile

whitepaper

Best Practices Customer Retention and Acquisition

The key to emerging from a downturn is early recognition and action on the following customer retention and acquisition fronts.

RF Mobile Optimized Website Resource Tile

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Don’t Have a Mobile-Optimized Web Store? You Need One ASAP

Savvy SMB merchants recognize that mcommerce has strong implications for their futures. The only time – not the best time – to act is now.

RF ERP Readiness Quiz Resource Tile

fact sheet

ERP Readiness Quiz: Do You Need an ERP Solution?

Take our ERP Readiness Quiz to see if it’s worth another look at what an ERP can do for your business.

FR SM Bs Use ERP to Manage Finances During Difficult Times Resource Tile

ebook

How to Manage Finances During Difficult Times

Read how ERP improves your ability to manage financially and maximize cash flow through economic swings, unexpected downturns, or a drawn-out recession.

RF Office Shopper Flyer Resource Tile

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Make Shopping Easier With Officeshopper

By adding OfficeShopper™ mobile shopping app to your customers’ shopping experience, you are letting them control how they shop.

RF M Commerce Resource Tile

infographic

Mcommerce Is the Present and Future of Ecommerce

Mobile commerce has risen to become the dominant platform in ecommerce, with no signs of slowing down.

RF Case Study Office Value Resource Tile

case study

Office Value Uses Ecommerce Mobile App

OfficeShopper mobile ecommerce app streamlines inventory and ordering processes

Protect Your Business From Ransomware Resource Tile

whitepaper

Protect Your Business from Ransomware

During these unprecedented times with so many people working from home, it’s more important than ever to make sure your business data is protected.

RF Recession Proof Resource Tile

ebook

Recession Proof Your Dealership

Is your business poised to take advantage of the next major economic opportunity to seize market share?

Vendor Integrations Brief Resource Tile

whitepaper

The Value Of Vendor Integrations

Integrating with wholesalers and vendors to establish a Private Supply Network (PSN) allows you to access pricing and product availability, place orders directly, and receive PO confirmations in real-time!

what people are saying about red falcon

Sun DANCE Office Supply Allen Saunders 150x150 Nolans Office Supplies Mark Nolan 150x150
Red Falcon gave us the ability to offer the functionality, searchability, and all-around ease-of-use that was just as good as the big boxes’ websites.

SUNDANCE OFFICE


Because it is a web-based system, it meant we could focus so much more of our time and energy on managing our dealership and growing sales instead of spending long hours on quarterly file loads, backups, and server maintenance.

NOLAN’S OFFICE & SUPPLY PRODUCTS


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