More than just an ecommerce platform to sell goods through, Red Falcon® includes a point-of-sale system, integrates with major wholesalers and vendors, provides a streamlined back-office solution, and supports QuickBooks®. Red Falcon will help you automate business processes, stay current on technology, successfully compete, and grow your business.
The new graphical dashboards streamline communication to help business owners and sales leaders make better business decisions, and empower their employees to stay focused on essential business activities.
Acsellerate CRM, included within Red Falcon, now features activity dashboards to analyze and present key sales KPI’s while presenting best practices tailored to help sales professionals be more effective. Busy sales leads and teams can visualize key metrics, analyze their activities and tasks and be proactively directed to actionable insights, improving their performance.
Sales leaders often find it extremely difficult to manage their sales teams and uncover critical trends without having to use multiple solutions, costing them time and money. Activity dashboards give you the insights you need to create a top-performing sales team.
Activity Dashboards
CXi (CXintelligence) reduces the time spent running reports by delivering on-demand purchasing KPI’s and graphical dashboards directly to your end customers.
The new CXintelligence (CXi) solution, powered by Cognytics, delivers actionable purchasing intelligence through visually appealing graphical dashboards and purpose driven reporting that simplifies purchasing analysis for busy CFO’s and purchasing professionals.
You can build a branded solution for your customer in minutes, freeing up valuable selling time and reducing operational reporting expenses.
Customer Intelligence Dashboards
The new Margin Accelerator service provides integrated end-consumer pricing matrixes that increase gross margins while maintaining customer loyalty.
Easily maintain pricing and profits across thousands of products
Are you lacking the time and resources to create and maintain multi-level end-consumer pricing matrixes? Margin Accelerator is a comprehensive Margin Management Program that protects dealers from volatile supplier cost changes and allows for granular pricing.
Ready for higher profits?
Learn MoreCreated by industry experts with years of pricing knowledge, dealers can easily import supplier-agnostic consumer pricing built specifically to allow you to adjust prices to maintain your GP on every product. Measure day-to-day selling prices against the competitive landscape and utilize five matrixes to quickly made adjustments to meet your customers' and your company's needs
Red Falcon cloud software allows you to lower maintenance costs and overall operational expenses.
Increase the security of your business with enterprise-grade compliance, security, back up, and support.
Reduce business disruption and waste. Reinvest time and money back into the business after moving to the cloud.
Read "The Advantages of Cloud Computing for Small Businesses" to learn more.
Setting pricing through a simple checklist is fast and uncomplicated.
The Pricing Group feature allows for an “off-the-shelf” pricing structure so you don’t have to spend time on pricing items, which saves on operational costs. Storefront, pricing, and options can be changed for each Price Group.
Everything in a Price Group is designed to create a satisfactory shopping experience. The contracted price for any individual customer or group supersedes all other pricing, so you don’t have to verify every order for accuracy.
Red Falcon’s Outpost design tools contain out-of-the-box templates you can use to easily design your own modern ecommerce website that promotes your brand and provides a platform for your customers to manage their purchases.
Upload your own logos or design a microsite with your customers’ logos. Promote special offers and add messages, contract items, slide shows from your first-call vendor, PDFs of rebates, images and custom products.
Tired of leaving ecommerce money on the table?
Read the whitepaper "Ecommerce Optimization Is Crucial to Remaining Competitive" to learn more.
Red Falcon offers a robust point-of-sale (POS) app. This app is fully integrated with the cash drawer, display pole, receipt printer, and UPC scanner, giving you the flexibility you need for your business.
Manager and user settings allow you to limit access and require approval for certain activities, such as a price change. Reporting capabilities let you run reports directly from the app without having to log in to your main Red Falcon account.
Ready to improve your customers' check-out experience?
Fully integrated within Red Falcon, Acsellerate is a customer relationship management (CRM) tool that helps the entire organization consistently anticipate and respond to customer needs, make better business decisions, and increase customer satisfaction and loyalty.
Powered by Cognytics, MyDay dashboards enable busy sales professionals to quickly manage their schedule allowing them to spend more time with customer’s and achieving their targets. Sales professionals and executives can quickly see their appointments, tasks, activities, leads and opportunities in a single dashboard including:
Ready to make better business decisions, faster?
Check out the new Acsellerate Activity Dashboards and Customer Intelligence Dashboards
An integration with QuickBooks® accounting software ties your ecommerce, retail orders, inventory, and financials together directly in Red Falcon so there’s no switching between programs! Red Falcon and QuickBooks sync throughout the day so, you can access real-time data on inventory levels of stocked items, revenue, and taxes.
As orders are placed on your site, they travel directly through QuickBooks, automatically updating inventory levels and revenue and tax information. QuickBooks also allows you to customize professional-looking invoices and email them directly from your system. Speedy invoicing combined with a professional look enhances a customer’s experience and gets you paid faster.
We offer integrations with all major office product wholesalers, including S.P. Richards™ and Essendent™.
Flexible enough to accommodate any vendor with which you do business, using our ERP, you can automate your ordering process, from item file updates to purchasing and invoicing.
Spending too much time creating vendor orders?
Gain a competitive edge
Red Falcon’s do-it-yourself, customizable B2B ecommerce software will have you up and running in no time. And with CartIQ automatic targeted emails, you’ll be able to re-engage with those abandoned carts or with customers who haven’t visited in a while with emails that encourage purchasing, offer specials, and upsell products.
Ready to get up and running?
Keep costs under control
Keeping costs under control and automating as much as possible are important steps to success. Red Falcon helps you stay on track by providing access to integrations with major wholesalers and manufacturers as well as automating the upload and keeping cost/price plans up to date.
Powered by Cognytics™ Dashboard and Analytics Platform, data can seamlessly flow between departments like accounting, inventory, service, and sales. Pulling this data into visual reports, Cognytics gives companies of all sizes access to insightful data like never before.
Understand sales trends
Acsellerate CRM with advanced reporting provides your organization with all of the information and tools necessary to accelerate your sales cycles and generate business faster.
Understand customer purchasing trends, manage leads in your sales pipeline, and effectively monitor sales and margin opportunities.
Improve Fleet Efficiency
JumpTrack® proof-of-delivery (POD) software replaces costly paper-based systems with electronic manifest lists and signature capture. Electronic PODs increase fleet efficiency by monitoring your driver’s day, all while helping you improve customer service by using real-time information accessible from any mobile device or computer.
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This software is the ideal solution for growing office products dealers in search of value-driven technology that’s easy to use. Our development and customer service teams work to ensure Red Falcon is on the cutting-edge of technology, remains relevant to the office products industry and, above all, provides features that help you grow and prosper.
Red Falcon is built for independent office product dealers by people with years of experience in your industry who understand the day-to-day challenges you face.
Add-On Solutions
Red Falcon solutions help you offer the best in customer service. All add-ons integrate seamlessly with the Red Falcon business system, so you’re not working in multiple software platforms.
Ecommerce Website Design
Keep content up-to-date
Ecommerce Website Design service is a personalized subscription-based program that will turn your eCommerce site into a super salesperson and generate more revenue for your company. We work with you on a continual basis to develop and maintain your site.
Weekly analytics reports give you insight into your customers' eCommerce experience to help you increase traffic and online sales.
Is your website competitive enough?
Integrated Payment Processing
Streamline payment processes
With more than 100,000 merchants, ECI’s preferred credit card processor, NET1 helps dealers streamline payment processing, improve customer data security, and enhance customer service. NET1 payment processing is fully integrated with Red Falcon so you don’t have to log out of it and into NET1 to process payments. It provides seamless, PCI compliant transactions for your ecommerce shoppers.
Professional Services
Expert white glove services
Expert On-Site Total Business Review provides your dealership with a comprehensive business review with best-practice recommendations and modifications tailored to your unique needs. ECI's experts will examine operations and logistics, accounting, reporting and auditing, billing and workflow, inventory control, and your online ecommerce store.
Premier Account Management. The highest level of service and support that Red Falcon offers keeps your business running smoothly with dedicated one-on-one consultants when and where you need it most. The services features a two day on-site consultation each year to review your goals and challenges to help solidify your business plan.
Proof-of-Delivery
Plan, capture, and track deliveries
JumpTrack® proof-of-delivery (POD) software replaces costly paper-based systems with electronic manifest lists and signature capture. Electronic POD improves fleet efficiency by monitoring your driver’s day, all while helping you improve customer service by using real-time information accessible from any mobile device or computer.
A cloud-based program for mobile devices, JumpTrack eliminates labor and paper costs associated with traditional systems, increases delivery capacity without adding to your fleet, and offers greater management oversight through real-time driver efficiency reports and GPS tracking.
Take POD to the next level with optional delivery route and fleet optimization capabilities that keeps drivers on the fastest, most efficient route and reduce the number of trucks on the road for fuel and time savings.
OfficeShopper Mobile App
Shopping made quick, easy and mobile
The OfficeShopper™ mobile app lets your customers place orders and view product info from any mobile device, including tablets and smartphones. The app can also be used for comparison shopping within brick-and-mortar stores through barcode scanning. OfficeShopper is available on devices for Android™ or iOS.
Tablet sales continue to grow and smartphone market share keeps enlarging. Mobile shopping is a channel that is expanding and shows no signs of stopping. As millennials gain more footing in the marketplace, mobile shopping could very well become the norm. Get your company prepared for the future by offering the next generation of online retail.
Learn more about mobile commerce!
PunchOut Integration
Easily manage ordering and invoicing
Ideal for winning larger accounts, PunchOut integration gives your customers control over their purchasing activity on your site. Linking to your customer’s procurement system, PunchOuts allow your customers to manage their purchasing and invoicing processes within their internal business software.
Using a punchout is as easy as 1, 2, 3:
Resources
Red Falcon can level the playing field
Because it is a web-based system, it meant we could focus so much more of our time and energy on managing our dealership and growing sales instead of spending long hours on quarterly file loads, backups and server maintenance.
Nolan’s Office & Supply Products
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