Integrated Business Management and Ecommerce Software
Build your office product business and brand with complete ERP software.
Ecommerce Site Software for office products dealers.
More than just an ecommerce platform to sell goods through, Red Falcon® includes a point-of-sale system, integrates with major wholesalers and vendors, provides a streamlined back-office solution, and supports QuickBooks®. Red Falcon will help you automate business processes, stay current on technology, successfully compete, and grow your business.
Red Falcon Features
NEW Graphical Dashboards
The new graphical dashboards streamline communication to help business owners and sales leaders make better business decisions, and empower their employees to stay focused on essential business activities.
Improve Sales by Measuring Key Metrics!
Take your sales team to the next level.
Acsellerate CRM, included within Red Falcon, now feature activity dashboards to analyze and present key sales KPIs while gaining insight into best practices tailored to help sales professionals be more effective. Busy sales leads and teams can visualize key metrics, analyze their activities and tasks and be proactively directed to actionable insights, improving their performance.
Sales leaders often find it extremely difficult to manage their sales teams and uncover critical trends without having to use multiple solutions, costing them time and money. Activity dashboards give you the insights you need to create a top-performing sales team.
Activity Dashboards
- Compelling Visualizations. Insights help sales leaders and teams be more efficient.
- Sales Key Performance Indicators. New CRM metrics quickly drive organizational alignment and focus.
- Purpose Driven Visualizations. Answer critical CRM questions without having to know in advance what data you need.
- Lead Management. At-a-glance view to drive your prospecting and new customer acquisition efforts.
- Sales Team Productivity. Easily visualize your sales team and their productivity.
- Manage Overdue Tasks. Improve sales efficiencies by quickly reviewing overdue tasks and ensuring timely sales team follow up.
NEW Customer Intelligence Dashboards
CXi (CXintelligence) reduces the time spent running reports by delivering on-demand purchasing KPI’s and graphical dashboards directly to your end customers.
On-demand Customer Intelligence Dashboards
Stop wasting valuable time creating custom reports for your key accounts
The new CXintelligence (CXi) solution, powered by Cognytics, delivers actionable purchasing intelligence with visually appealing graphical dashboards and purpose driven reporting that simplifies purchasing analysis for busy CFOs and purchasing professionals.
Build a branded solution for a customer in minutes, freeing up valuable selling time and reducing operational reporting expenses.
Customer Intelligence Dashboards
- Increase efficiency by reducing the time staff spends generating reports for your customers
- Proactively support your customers with transparent access to their purchase information
- Quickly builds trust through transactional transparency and reporting
- Win new business and target larger customers with a clear competitive advantage
- All information is “customer friendly” so you never worry about providing data with cost or GP%.
- Customizable login pages, logos and themes empowers you to brand CXi as a strategic part of your value proposition and compete effectively in today’s fast-paced distribution market.
NEW: Margin Accelerator
The new Margin Accelerator service provides integrated end-consumer pricing matrixes that increase gross margins while maintaining customer loyalty.
Manage you margins for predictable business profits!
Easily maintain pricing and profits across thousands of products
Lacking the time and resources to create and maintain multi-level end-consumer pricing matrixes? Margin Accelerator is a comprehensive Margin Management Program that protects dealers from volatile supplier cost changes and allows for granular pricing.
- Protect your margins
- Stay competitive
- Customize for individuals or groups
- Quickly adjust pricing
Ready for higher profits?
Margin Accelerator creates customized pricing matrixes for your customers based on the item costs
Created by industry experts with years of pricing knowledge, dealers can easily import supplier-agnostic consumer pricing built specifically to allow you to adjust prices to maintain your GP on every product. Measure day-to-day selling prices against the competitive landscape and utilize five matrixes to quickly made adjustments to meet your customers' and your company's needs
Cloud Computing
Improve Security, Reduce Costs, Go Mobile
Conduct Business Safely Anywhere, Anytime, on any Device
Red Falcon cloud software allows you to lower maintenance costs and overall operational expenses.
Increase the security of your business with enterprise-grade compliance, security, backup, and support.
Reduce business disruption and waste. Reinvest time and money back into the business after moving to the cloud.
Read "The Advantages of Cloud Computing for Small Businesses" to learn more.
Pricing Groups
Save with Automated Pricing Groups
Set Pricing Levels for Individual Customers or Groups
Setting pricing through a simple checklist is fast and uncomplicated.
The Pricing Group feature allows for an “off-the-shelf” pricing structure so you don’t have to spend time on pricing items, which saves on operational costs. Storefront, pricing, and options can be changed for each Price Group.
Everything in a Price Group is designed to create a satisfactory shopping experience. The contracted price for any individual customer or group supersedes all other pricing, so you don’t have to verify every order for accuracy.
Wasting time on pricing rules?
Request Demo
Ecommerce
Create Loyal Customers
Earn Repeat Customers Through an Easy Ecommerce Site
Red Falcon’s Outpost design tools contain out-of-the-box templates you can use to easily design your own modern ecommerce website that promotes your brand and provides a platform for your customers to manage their purchases.
Upload your own logos or design a microsite with your customers’ logos. Promote special offers and add messages, contract items, slide shows from your first-call vendor, PDFs of rebates, images, and custom products.
Tired of leaving ecommerce money on the table?
Read the whitepaper "Ecommerce Optimization Is Crucial to Remaining Competitive" to learn more.
Point of Sale
Make Your POS Work the Way You Need It To
Get the Latest Technology
Red Falcon offers a robust point-of-sale (POS) app. This app is fully integrated with the cash drawer, display pole, receipt printer, and UPC scanner, giving you the flexibility you need for your business.
Manager and user settings allow you to limit access and require approval for certain activities, such as a price change. Reporting capabilities let you run reports directly from the app without having to log in to your main Red Falcon account.
Ready to improve your customers' check-out experience?
CRM & Analytics
Make Better Business Decisions
CRM, Business Analytics, Advanced Reporting
Acsellerate is a customer relationship management (CRM) tool that helps your entire organization consistently anticipate and respond to customer needs, make better business decisions, and increase customer satisfaction and loyalty.
Powered by Cognytics, MyDay dashboards enable busy sales professionals to quickly manage their schedules allowing them to spend more time with customers and achieving their targets. Sales professionals and executives can quickly see their appointments, tasks, activities, leads and opportunities in a single dashboard including:
- Mission critical KPIs and performance metrics
- Today’s Events
- Up Next Appointments
Ready to make better business decisions, faster?
Check out the new Acsellerate Activity Dashboards and Customer Intelligence Dashboards
Get a Demo
QuickBooks Integration
Easily Integrate Ecommerce, Retail Orders, Inventory, and Financials
Work Fast and Efficient with Integrated Software
An integration with QuickBooks® accounting software ties your ecommerce, retail orders, inventory, and financials together directly in Red Falcon so there’s no switching between programs! Red Falcon and QuickBooks sync throughout the day so you can access real-time data on inventory levels of stocked items, revenue, and taxes.
As orders are placed on your site, they travel directly through QuickBooks, automatically updating inventory levels and revenue and tax information. QuickBooks also allows you to customize professional-looking invoices and email them directly from your system. Speedy invoicing combined with a professional look enhances a customer’s experience and gets you paid faster.
Wasting time with disconnected software systems?
Request Demo
Wholesaler Integrations
Automate Your Ordering Process
Streamline Purchase Orders and Vendor Communications
We offer integrations with all major office product wholesalers, including S.P. Richards™ and Essendent™.
Flexible enough to accommodate any vendor you do business with, using our ERP you can automate your ordering process, from item file updates to purchasing and invoicing.
Spending too much time creating vendor orders?
Competing against the big players?
Gain a competitive edge
Competing against the big players?
Red Falcon’s do-it-yourself, customizable B2B ecommerce software will have you up and running in no time. Winning against the big box retailers and online super sites is possible when you've got great systems that provide clear and actionable business insight.
Ready to get up and running?
Struggling to keep costs down?
Keep costs under control
Struggling to keep costs down?
Keeping costs under control and automating as much as possible are important steps to success. Red Falcon helps you stay on track by providing access to integrations with major wholesalers and manufacturers, automating item uploads, and keeping cost/price plans up to date.
Powered by Cognytics™ Dashboard and Analytics Platform, data can seamlessly flow between departments like accounting, inventory, service, and sales. Pulling this data into visual reports, Cognytics gives companies of all sizes access to insightful data like never before.
Need to improve your sales cycle?
Understand sales trends
Need to improve your sales cycle?
Acsellerate CRM with advanced reporting provides your organization with all of the information and tools necessary to accelerate your sales cycles and generate business faster.
Understand customer purchasing trends, manage leads in your sales pipeline, and effectively monitor sales and margin opportunities.
Deliveries complete and on time?
Improve Fleet Efficiency
Deliveries complete and on time?
JumpTrack® proof-of-delivery (POD) software replaces costly paper-based systems with electronic manifest lists and signature capture. Electronic PODs increase fleet efficiency by monitoring your driver’s day, all while helping you improve customer service by using real-time information accessible from any mobile device or computer.
Red Falcon provides an exceptional customer experience that allows you to compete with the biggest market players.
Continue Reading
This software is the ideal solution for growing office products dealers in search of value-driven technology that’s easy to use. Our development and customer service teams work to ensure Red Falcon is on the cutting-edge of technology, remains relevant to the office products industry and, above all, provides features that help you grow and prosper.
Red Falcon is built for independent office product dealers by people with years of experience in your industry who understand the day-to-day challenges you face.
Add-On Solutions
Expand the services you offer to customers.
Red Falcon solutions help you offer the best in customer service. All add-ons integrate seamlessly with the Red Falcon business system, so you’re not working in multiple software platforms.
Ecommerce Website Design
Worry-free ecommerce maintenance.
Keep content up-to-date
Ecommerce Website Design
Get a Modern Storefront Design, Compelling Banner Ads, and Email Templates
Ecommerce Website Design service is a personalized subscription-based program that will turn your ecommerce site into a super salesperson and generate more revenue for your company. We work with you on a continual basis to develop and maintain your site.
Weekly analytics reports offer insight into your customers' ecommerce experience to help you increase traffic and online sales.
Is your website competitive enough?
Integrated Payment Processing
Lowest guaranteed overall processing costs.
Streamline payment processes
NET1 Integrated Payment Processing
Save $50–$300 a Month by Switching to NET1™ Payment Processing
With more than 100,000 merchants, ECI’s preferred credit card processor, NET1 helps dealers streamline payment processing, improve customer data security, and enhance customer service. NET1 payment processing is fully integrated with Red Falcon so you don’t have to log out of it and into NET1 to process payments. It provides seamless, PCI compliant transactions for your ecommerce shoppers.
- No modem or credit card machine required, no software training needed
- Includes direct technical support and convenient 24-hour access to payment processing and reporting
- Features automated recurring billing
Professional Services
Streamline operations and increase efficiency.
Expert white glove services
Professional Services
Get Guaranteed Consultation Services
Expert On-Site Total Business Review provides your dealership with a comprehensive business review with best-practice recommendations and modifications tailored to your unique needs. ECI's experts will examine operations and logistics; accounting, reporting and auditing; billing and workflow; inventory control; and your online ecommerce store.
Premier Account Management is the highest level of service and support that Red Falcon offers. Keeping your business running smoothly with dedicated one-on-one consultants when and where you need it most, the services feature a two day on-site consultation each year to review your goals and challenges to help solidify your business plan.
Proof-of-Delivery
Reduce delivery costs and errors.
Plan, capture, and track deliveries
JumpTrack Proof-of-Delivery
Reduce Delivery Errors and Costs
JumpTrack® proof-of-delivery (POD) software replaces costly paper-based systems with electronic manifest lists and signature capture. Electronic POD improves fleet efficiency by monitoring your driver’s day, all while helping you improve customer service by using real-time information accessible from any mobile device or computer.
A cloud-based program for mobile devices, JumpTrack eliminates labor and paper costs associated with traditional systems, increases delivery capacity without adding to your fleet, and offers greater management oversight through real-time driver efficiency reports and GPS tracking.
Take POD to the next level with optional delivery route and fleet optimization capabilities that keeps drivers on the fastest, most efficient route and reduce the number of trucks on the road for fuel and time savings.
OfficeShopper Mobile App
Let your customers shop easily from all devices.
Shopping made quick, easy, and mobile
OfficeShopper Mobile App
The OfficeShopper™ mobile app lets your customers place orders and view product info from any mobile device, including tablets and smartphones. The app can also be used for comparison shopping within brick-and-mortar stores through barcode scanning. OfficeShopper is available on devices for Android™ or iOS.
Tablet sales continue to grow and smartphone market share keeps enlarging. Mobile shopping is a channel that is expanding and shows no signs of stopping. As millennials gain more footing in the marketplace, mobile shopping could very well become the norm. Get your company prepared for the future by offering the next generation of online retail.
Learn more about mobile commerce!
PunchOut Integration
Give customers control over purchasing.
Easily manage ordering and invoicing
PunchOut Integration
Ideal for winning larger accounts, PunchOut integration gives your customers control over their purchasing activity on your site. Linking to your customer’s procurement system, PunchOuts allow your customers to manage their purchasing and invoicing processes within their internal business software.
Using a punchout is as easy as 1, 2, 3:
- Your customer builds a shopping cart on your site and submits the order
- The order is passed back into your customer’s ERP system
- Using their own approval process, the purchase order is finalized and automatically associated with an invoice
Resources
Learn more about ERPs, ecommerce, and how Red Falcon can help you build your brand.
Red Falcon can level the playing field
Because it is a web-based system, it meant we could focus so much more of our time and energy on managing our dealership and growing sales instead of spending long hours on quarterly file loads, backups, and server maintenance.
Nolan’s Office & Supply Products
Explore Red Falcon
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Learn why Office Dealers choose Red Falcon over the competition.
Ready to start competing against the big boxes?
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