Business Management
Software + Ecommerce

Work Fast and Efficient with Integrated Software

An integration with QuickBooks^® accounting software ties your ecommerce, retail orders, inventory, and financials together directly in Red Falcon so there’s no switching between programs! Red Falcon and QuickBooks sync throughout the day so you can access real-time data on inventory levels of stocked items, revenue, and taxes.

As orders are placed on your site, they travel directly through QuickBooks, automatically updating inventory levels and revenue and tax information. QuickBooks also allows you to customize professional-looking invoices and email them directly from your system. Speedy invoicing combined with a professional look enhances a customer’s experience and gets you paid faster.

Wasting time with disconnected software systems?

Automate Your Ordering Process

We offer integrations with all major office product wholesalers, including S.P. Richards^™ and Essendent^™.

Flexible enough to accommodate any vendor you do business with, using our ERP you can automate your ordering process, from item file updates to purchasing and invoicing.

Spending too much time creating vendor orders?

CRM, Business Analytics, Advanced Reporting

Acsellerate is a customer relationship management (CRM) tool that helps your entire organization consistently anticipate and respond to customer needs, make better business decisions, and increase customer satisfaction and loyalty.

Powered by Cognytics, MyDay dashboards enable busy sales professionals to quickly manage their schedules allowing them to spend more time with customers and achieving their targets. Sales professionals and executives can quickly see their appointments, tasks, activities, leads, and opportunities in a single dashboard including:

• Mission-critical KPIs and performance metrics
• Today’s Events
• Up Next Appointments

Plus get the new Activity Dashboards.

Ready to make better business decisions, faster?

Improve Security, Reduce Costs, Go Mobile

Red Falcon cloud software allows you to lower maintenance costs and overall operational expenses.

Increase the security of your business with enterprise-grade compliance, security, backup, and support.

Reduce business disruption and waste. Reinvest time and money back into the business after moving to the cloud.

Make Your POS Work the Way You Need It To

Red Falcon offers a robust point-of-sale (POS) app. This app is fully integrated with the cash drawer, display pole, receipt printer, and UPC scanner, giving you the flexibility you need for your business.

Manager and user settings allow you to limit access and require approval for certain activities, such as a price change. Reporting capabilities let you run reports directly from the app without having to log in to your main Red Falcon account.

Set Pricing Levels for Individual Customers or Groups

Setting pricing through a simple checklist is fast and uncomplicated.

The Pricing Group feature allows for an “off-the-shelf” pricing structure so you don’t have to spend time on pricing items, which saves on operational costs. Storefront, pricing, and options can be changed for each Price Group.

Everything in a Price Group is designed to create a satisfactory shopping experience. The contracted price for any individual customer or group supersedes all other pricing, so you don’t have to verify every order for accuracy.

Wasting time on pricing rules?

Improve Sales by Measuring Key Metrics

The new graphical dashboards streamline communication to help business owners and sales leaders make better business decisions, and empower their employees to stay focused on essential business activities.

Acsellerate CRM, included within Red Falcon, now feature activity dashboards to analyze and present key sales KPIs while gaining insight into best practices tailored to help sales professionals be more effective. Busy sales leads and teams can visualize key metrics, analyze their activities and tasks and be proactively directed to actionable insights, improving their performance. 

Sales leaders often find it extremely difficult to manage their sales teams and uncover critical trends without having to use multiple solutions, costing them time and money.  Activity dashboards give you the insights you need to create a top-performing sales team.

Activity Dashboards

• Compelling Visualizations. Insights help sales leaders and teams be more efficient.
• Sales Key Performance Indicators. New CRM metrics quickly drive organizational alignment and focus.  
• Purpose Driven Visualizations.  Answer critical CRM questions without having to know in advance what data you need.
• Lead Management. At-a-glance view to drive your prospecting and new customer acquisition efforts.  
• Sales Team Productivity. Easily visualize your sales team and their productivity.
• Manage Overdue Tasks. Improve sales efficiencies by quickly reviewing overdue tasks and ensuring timely sales team follow up.

On-demand Customer Intelligence Dashboards

CXi (CXintelligence) reduces the time spent running reports by delivering on-demand purchasing KPI’s and graphical dashboards directly to your end customers.

The new CXintelligence (CXi) solution, powered by Cognytics, delivers actionable purchasing intelligence with visually appealing graphical dashboards and purpose-driven reporting that simplifies purchasing analysis for busy CFOs and purchasing professionals.

Build a branded solution for a customer in minutes, freeing up valuable selling time and reducing operational reporting expenses.

Customer Intelligence Dashboards

• Increase efficiency by reducing the time staff spends generating reports for your customers
• Proactively support your customers with transparent access to their purchase information
• Quickly builds trust through transactional transparency and reporting
• Win new business and target larger customers with a clear competitive advantage
• All information is “customer-friendly” so you never worry about providing data with cost or GP%.
• Customizable login pages, logos, and themes empower you to brand CXi as a strategic part of your value proposition and compete effectively in today’s fast-paced distribution market.

Get a Modern Storefront Design, Compelling Banner Ads, and Email Templates

Ecommerce Website Design service is a personalized subscription-based program that will turn your ecommerce site into a super salesperson and generate more revenue for your company. We work with you continually to develop and maintain your site.

Weekly analytics reports offer insight into your customers' ecommerce experience to help you increase traffic and online sales.

Is your website competitive enough?

Simplify Payment Processing and Save Money

With more than 100,000 merchants, ECI’s preferred credit card processor, NET1, helps dealers streamline payment processing, improve customer data security, and enhance customer service. NET1 payment processing is fully integrated with Red Falcon, so you don’t have to log out of it and into NET1 to process payments. It provides seamless, PCI compliant transactions for your ecommerce shoppers.

• No modem or credit card machine required, no software training needed
• Includes direct technical support and convenient 24-hour access to payment processing and reporting
• Features automated recurring billing

Save $50–$300 a Month by Switching to NET1^™ Payment Processing

Streamline Operations and Increase Efficiency

Expert On-Site Total Business Review provides your dealership with a comprehensive business review with best-practice recommendations and modifications tailored to your unique needs. ECI's experts will examine operations and logistics; accounting, reporting, and auditing; billing and workflow; inventory control; and your online ecommerce store.

Premier Account Management is the highest level of service and support that Red Falcon offers. Keeping your business running smoothly with dedicated one-on-one consultants when and where you need it most, the services feature a two-day on-site consultation each year to review your goals and challenges to help solidify your business plan.

Reduce Delivery Errors and Costs

JumpTrack^® proof-of-delivery (POD) software replaces costly paper-based systems with electronic manifest lists and signature capture. Electronic POD improves fleet efficiency by monitoring your driver’s day, all while helping you improve customer service by using real-time information accessible from any mobile device or computer.

A cloud-based program for mobile devices, JumpTrack eliminates labor and paper costs associated with traditional systems, increases delivery capacity without adding to your fleet, and offers greater management oversight through real-time driver efficiency reports and GPS tracking.

Take POD to the next level with optional delivery route and fleet optimization capabilities that keeps drivers on the fastest, most efficient route and reduce the number of trucks on the road for fuel and time savings.

Let Your Customers Shop from Any Device

The OfficeShopper™ mobile app lets your customers place orders and view product info from any mobile device, including tablets and smartphones. The app can also be used for comparison shopping within brick-and-mortar stores through barcode scanning. OfficeShopper is available on devices for Android™ or iOS.

Tablet sales continue to grow, and smartphone market share keeps enlarging. Mobile shopping is a channel that is expanding and shows no signs of stopping. As millennials gain more footing in the marketplace, mobile shopping could very well become the norm. Get your company prepared for the future by offering the next generation of online retail.

Learn more about mobile commerce!

Give Customers Control Of Their Purchasing

Ideal for winning larger accounts, PunchOut integration gives your customers control over their purchasing activity on your site. Linking to your customer’s procurement system, PunchOuts allows your customers to manage their purchasing and invoicing processes within their internal business software.

Using a punchout is as easy as 1, 2, 3:

1. Your customer builds a shopping cart on your site and submits the order
2. The order is passed back into your customer’s ERP system
3. Using their own approval process, the purchase order is finalized and automatically associated with an invoice