The 2026 AvidCX Awards celebrate homebuilders delivering exceptional customer experiences across North America. Based on verified homeowner feedback collected through ECI’s AvidCX™ platform, these awards recognize builders setting the standard for trust, quality, and service throughout the homeownership journey.

From national production builders to custom and small-volume home specialists, this year’s winners represent the best in homebuilding — companies consistently exceeding homeowner expectations at every stage of the process.

Recognizing the Best in Homebuilder Customer Experience

Think of the AvidCX Awards as the “Oscars of homebuilding” — except the judges are actual homeowners. Every ranking is based on real survey data from people actively living in and experiencing the homes their builders deliver.

Using insights gathered through ECI’s AvidCX™ platform, the awards highlight builders that stand out for customer satisfaction, communication, and overall homeowner experience.

So, who earned top honors in 2026?

🏆 The 2026 AvidCX Cup Winners

The most coveted award of them all — The AvidCX Cup — goes to the single top-scoring builder in each category across all of North America, based on surveys from the first year of homeownership.

• Production: KB Home – Los Angeles/Ventura
• Custom: AR Homes Hilton Head – Barry Rutenberg and Associates, Inc.
• Small Volume: BOA Builders

“Our team shows up every day focused on making the path to homeownership as seamless as possible, and seeing that effort recognized is incredibly rewarding”
— Brian Kunec, EVP of Homebuilding, KB Home

"We are absolutely thrilled to receive the Avid Cup Award! This is a testament to the incredible team at BOA Builders and the homeowners we are privileged to serve daily. Building high-performance homes rooted in quality, comfort, and sustainability is our passion, and this award pushes us to keep innovating and collaborating to make that dream a reality for even more people here in the Grand Valley. Winning the Avid Cup Award reflects our entire team's dedication to those values and to the homeowners who trust us to deliver their dream home. We are deeply honored by this recognition and motivated more than ever to help people love where they live.
— Abby Schaefer, Sales & Marketing Manager, BOA Builders

💎 2026 AvidCX Diamond Award Winners

This award honors builders who received the highest customer experience scores nationwide in the first 90 days of homeownership.

United States

• Production: Drees – Raleigh, NC
• Custom: AR Homes® – Florida

“Receiving the 23rd Annual Avid Diamond Award is a testament to the standard AR Homes® Sarasota holds itself to on every single build. Personalization, craftsmanship, and customer satisfaction are at the heart of everything we do, and this recognition from our Sarasota and Lakewood Ranch homeowners tells us we are delivering on that commitment.”
— AR Homes®

Canada

• Production: Carrington Homes – Alberta
• Custom: Rinaldi Homes - Ontario
• Small Volume: Miracon Developments Inc. - British Columbia

“Carrington Homes is extremely proud of this achievement.  There is no greater honour than receiving praise from your customer, whose trust and feedback mean everything to us.”
— Cam Ferchoff, Executive Director, Carrington Homes

🥇 2026 AvidCX Capstone Award Winners

New in 2026, our Capstone Awards recognize homebuilders who have demonstrated long term success in Customer Experience, showcasing superior results specifically from the yearend survey results.

• Production: Brookfield Residential – Houston
• Custom: AR Homes® Vero Beach

Canadian Winners

Province of Alberta

• Production: Five Star Homes - Alberta

Province of Saskatchewan

• Production: North Ridge - Saskatoon

🥇 2026 AvidCX Gold Award Winners

Presented to builders with the highest regional scores from their homebuyers during the move-in period.

North Central Region

• Production: M/I Homes – Minneapolis
• Custom: Brio Design Homes
• Small Volume: Mayberry Homes

Northeast Region

• Production: Dream Finders Homes – Capital

“This award is a testament to the culture of the Capital Division of Dream Finders Homes, fueled by our desire to do the right thing for our homeowners and communities,”
— Tony Vasquez, Dream Finders Homes

South Central Region

• Production: Omega Builders

Southeast Region

• Production: KB Home - Orlando
• Custom: AR Homes®- Marcus Allen Homes

West Region

• Production: KB Home – Sacramento, CA

Canadian Regional Winners

Province of Alberta

• Production: Laebon Developments Ltd. - Alberta
• Custom: Everton Ridge - British Columbia
• Small Volume: HN Homes - Ontario

Province of British Columbia

• Production: PATH Developments - British Columbia
• Custom: Everton Ridge - British Columbia

Province of Ontario

• Production: Mountainview Building Group - Ontario

Province of Saskatchewan

• Production: North Ridge – Saskatoon, Saskatchewan

🌟 AvidCX Service Award Winners

It’s not just about great companies — it’s about the outstanding individuals who make them great. Each year, we honor top-performing homebuilding professionals who score in the top 5% of AvidCX’s national database for their roles.

👉 Click here to expand the full list of Service Award winners.

📊 Benchmark Award Honorees

In addition to the major winners above, we also recognize dozens of high-performing builders who rank in the top 25% nationally on AvidCX's move-in surveys.

👉 View the full list of AvidCX Benchmark Award Winners here.

Why the AvidCX Awards Matter

Customer experience isn’t just a buzzword—it’s the backbone of trust in homebuilding. These awards:

• Show which builders are consistently earning homeowner trust.
• Provide a benchmark for quality and service across the industry.
• Highlight how real feedback fuels better building practices.

As Aaron Everson, Avid Business Unit Leader, said:

“The AvidCX Awards serve as a trusted benchmark for customer service, highlighting organizations that prioritize meaningful customer relationships and measurable service excellence.”

Recap: The AvidCX Awards celebrate the best in homebuilding, as chosen by the people who matter most: homeowners. From national leaders like KB Home and M/I Homes to local standouts in Canada, these winners are setting the standard for trust, service, and customer experience.

Want to learn more about how AvidCX™ can help you deliver award-winning experiences?

Contact us today or explore the AvidCX platform.