Connect Conference Session Spotlight: Contract Management Series 

ECI Connect 2026 is revving up for November 16–18 at The Cosmopolitan in Las Vegas — bringing two sessions designed to help you get even more confident and efficient with contract management in e-automate. 

TECH-07 | Contract Management Series Session 1 (User Training): Learn the essentials of managing contracts in e-automate — from creating and maintaining contract records to understanding key terms, billing structures, and equipment associations. Build a strong foundation for accurate, efficient contract administration.

TECH-05 | Contract Management Series Session 2 (User Training): Take your skills further with practical guidance on reviewing contract activity, handling updates and renewals, and avoiding common setup and maintenance issues. Walk away with techniques for keeping contracts accurate, organized, and aligned with your day-to-day business needs.

Whether you're new to contract management in e-automate or looking to tighten up your process, this two-part series has you covered.

Register by August 31 to lock in Fast Pass pricing and save up to $250.

We'll Be at BTA IGNITE Kansas City — Stop By and Say Hi! 

ECI will be exhibiting at BTA IGNITE Kansas City, September 1–3 at the Westin Kansas City at Crown Center. This year's event marks BTA's 100th anniversary, with three days of educational sessions, keynotes, and networking for the office technology channel.

If you're headed to Kansas City, stop by the ECI booth to say hi, ask questions, or just catch up in person. We'd love to see you there! 

Join us for the exclusive Office Tech: State of the Business Customer Webinar 

On Wednesday, September 23 at 2:30 p.m. ET, join Laryssa Alexander, President of ECI's Field Service and Office Tech Division, for an exclusive Vision State of the Business webinar. This session is designed to move past the noise and give you a clear, honest look at our strategic roadmap and the trends reshaping our industry.

We’ve built an agenda focused on your long-term success:

• Market Context: A pulse check on the commercial field service industry today.
• Modernization: How we’re helping you evolve workflows for maximum efficiency.
• The AI Roadmap: A practical look at technician troubleshooting, smarter dispatching, and service order intelligence.
• Actionable Data: Strategies for turning your operational noise into clear business insights.
• Connected Ecosystems: Exploring new strategic integrations and our expanding ecosystem.
• The ECI Promise: Our ongoing commitment to helping you deliver superior customer experiences with fewer resources.

SalesChain Named ECI's Preferred e-automate Quoting & CRM Partner 

ECI has officially named SalesChain — a leading quoting, leasing, and CRM platform built for office technology dealers — as its preferred quoting and CRM integration partner for e-automate. The goal: help dealers move faster from quote to close. 

SalesChain brings prebuilt catalogs, real-time lease integrations, and deep e-automate connectivity to the table, tightening up the quote-to-order process end to end. That means dealers can generate accurate quotes faster, reduce manual entry, and push won deals straight into e-automate — cutting out the double data entry that's long been a pain point between sales and operations. 

“Today’s buyer is expecting a seamless ordering experience with real-time professional quotes, and they expect it fast,” said Laryssa Alexander, Industry President of Field Service at ECI Software Solutions, noting that this partnership gives dealers the speed and connected workflow to deliver on that expectation while setting up their operations for future growth. 

Build your path to business growth with EvolutionX 

Growing beyond your core offerings — into managed IT, office furniture, or physical security products — can quickly overwhelm your back office if you're relying on spreadsheets and disconnected tools. Our latest blog post breaks down how EvolutionX, our AI-powered B2B ecommerce platform, works together with e-automate to make diversification manageable. 

EvolutionX automatically pulls product details, images, and real-time pricing from your suppliers, so your storefront always stays current. When a customer places an order, it flows straight into e-automate — updating inventory, generating purchase orders, and giving your accounting team visibility, all without manual re-entry. 

The post also walks through five practical steps for rolling out new product lines, starting with your best customers before scaling to your full base. 

Is your team maximizing the full potential of e-automate? 

On a monthly basis e-automate offers a variety of training sessions to help you make the most of your ERP. In these hands-on, instructor- led trainings, attendees will gain a variety of skills including:

• Inventory & Purchase Management 
• Sales & Service Contracts
• Dispatch & Accounting Functions
• E-Views for Custom Reporting

If e-automate has made a difference for your business, we want to hear from you.