Customer Success Story : Silver Spring Foods
Why Leading Food Manufacturers Depend On ECI Deacom
Discover how Silver Spring Foods uses Deacom to streamline work, improve accuracy, and create generational growth.
About Silver Spring Foods
Founded in 1929, Silver Spring Foods has grown from a local horseradish farm into the world’s largest producer and processor of horseradish. Today, their products reach millions of households and restaurants through major retail, foodservice, and private-label channels. Operating in a highly competitive market with strict regulatory demands, the company must balance growth with precision, efficiency, and quality.
Before Deacom, Noah Wallace, CIO at Silver Spring Foods, and his team faced major year-end inventory issues. Despite having WMS and ERP systems, they regularly uncovered inventory variances exceeding $200,000.
The root cause: A legacy ERP that couldn’t deliver accurate real-time results. Recognizing that “good enough results” were no longer acceptable, they turned to Deacom.
The impact has been transformative: Inventory variance was cut by 99%, with streamlined operations company-wide, enabling confidence and growth for generations to come.
Working smarter with one connected system
Silver Spring once ran on spreadsheets and disconnected systems, slowing decisions and creating silos. Since moving to Deacom, everything runs on one platform—production, inventory, purchasing, and planning all talk to each other in real time. Teams move faster, collaborate better, and trust the data driving their next decision.
“For people in batch process manufacturing, it feels tailor-made for our challenges.”
Reducing inventory variances by 99%
Before Deacom, inventory swings of $250,000 to $300,000 were common on $4 million in inventory. Now, with $14 million+ in inventory, the variance is only $1,700. That accuracy protects margins, reduces waste, and gives the business reliable data it can act on with confidence.
“The variance numbers get so small now that sometimes it feels like a rounding error.”
Scaling faster with built-in flexibility
Deacom gives Silver Spring Foods the flexibility to keep pace with growth and acquisitions. The system’s built-in configurability lets the company capture unique data, enforce quality standards, and bring new products to market quickly—all without costly customization.
“At the end of the day, we’re purchasing raw materials, converting them into finished goods, and invoicing customers. Deacom does that better than any ERP I’ve ever seen.”
Cloud confidence, anywhere access
As Silver Spring expanded, the cost of servers, licensing, and cybersecurity risks was taking too heavy a toll. Moving to Deacom, the cloud delivered the scalability, access, and security they needed. “If that laptop has Internet access, you can fire up Deacom securely from anywhere in the country,” explains CIO Noah Wallace. “We spend time working on the business because Deacom has the right people managing the system.”
“Data security is pivotal to our business and our customers. Deacom understands that requirement”
Built to grow and built to last
Deacom is deeply integrated into every aspect of Silver Spring Foods, helping the company grow stronger through acquisitions and stand resilient for the future. “Deacom wins the ERP battle every time we acquire a company, because it’s entrenched in everything we do,” says President Eric Rygg. “One of my main objectives is to leave the company in better shape for the next generation. Having a system like Deacom helps us do that.”
Ready to see what Deacom can do for your batch process manufacturing business?
Contact us today to start the conversation.
