Customer Success Story : NutraStar
Why NutraStar, A Leading Nutraceutical Company, Uses ECI Deacom For Batch Manufacturing
Discover how NutraStar uses Deacom to produce high-quality capsules, tablets, and powders with precision, growing the company by 4x.
About NutraStar
NutraStar is a full-service manufacturer of nutraceuticals and supplements. They have become the preferred manufacturer for hundreds of companies worldwide due to their ability to consistently produce high volumes of quality supplements. NutraStar’s mission is to provide customers with industry-leading expertise and service, and to produce the highest-quality nutraceuticals and supplements, from formulation to shelf.
NutraStar's growth and scalability
NutraStar’s rapid expansion is driven by their commitment to customer growth. With Deacom ERP, planning and production teams operate on a unified platform, enabling teams to deliver quality products on time. Managing thousands of raw materials and approximately 1,000 or more products annually, Deacom has empowered NustraStar to scale operations across two locations, supporting growth from small pilot runs to large-scale production. Their on-time delivery rate has improved by 75%, and they have grown 4x in five years, partnering with top industry brands. Deacom’s transparency and control are essential for continued success and scalability.
“Deacom easily helps us scale from small batch runs of 5,000 bottles to every day runs of 50K to 100K in a snap. Our on-time delivery has improved by 75%”
Formulation management
NutraStar manufactures custom and certified products, including organic, gluten-free, and non-GMO. Deacom simplifies complex formulation management, ensuring each product’s requirements are visible to all departments. NutraStar now manages over 2,300 formulations and 2,000 raw materials with no human error, and meets regulatory and quality standards. Deacom’s automation saves hours in product management, enhances traceability, and supports innovation and compliance, making it a vital part of the production cycle.
“Before Deacom, we were tracking formulas and testing in spreadsheets. I’m glad I don‘t have to work during those times anymore.”
Quality control
NutraStar is an FDA-registered, CGMP-compliant facility. Deacom enhances traceability, inventory management, and quality control, supporting regulatory standards and audits. The system centralizes formula management, batch records, and inventory tracking, reducing manual errors and streamlining QC releases, holds, and quarantines. Deacom’s systematic approach ensures compliance, transparency, and efficient audit responses, strengthening quality assurance processes.
“Deacom excels in inventory movement; when we do our QC releases, QC holds, QC quarantines, QC rejections, we don’t have to write notes or emails to remember what happened. It is just a beautiful systematic approach.”
Profitability and insights
Profitability at NutraStar hinges on raw material costs and labor efficiency. Deacom provides instant visibility into cost fluctuations, tariffs, and product yields, improving accuracy and reducing mistakes by 95%. NutraStars says they analyze profitability for every product, identify top performers, and make informed business decisions. This insight is crucial for evaluating growth strategies and maintaining a competitive edge in the market.
“Key to maintaining profitability is insight into raw material fluctuations. Have material prices changed? Have tariffs affected the product? Deacom gives us complete visibility into that.”
Operational efficiency
Before operational efficiency was a challenge. Now, NutraStar achieves maximum output with minimal input, saving time and improving cross-department communication. Deacom’s deadline management ensures on-time delivery and regulatory compliance. With 2,300 formulations and 4,000 ingredients annually, Deacom’s traceability and inventory alerts streamline production, packaging, and shipping. Products reach customers in 6-8 weeks, compared to 10–14 weeks previously, thanks to Deacom’s efficient workflow.
“Deacom allows me to release the materials and communicate with all the cross-functional departments all within two minutes”
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