Manage the user and the device!
A robust print management tool can help your customers reduce the cost of document output, increase their document security practices, and provide flexible cost recovery methods. With a simplified install process, your customers can quickly see all their print information in one location, empowering them to reduce costs by understanding every document they produce.
User Management Features
Print Analysis
Significantly Reduce Printing Costs
Track and Manage Every Document
Automatically track all of your customers' printing, including local, networked, and direct-to-IP devices through a simple silent installation process to any number of workstations. Once you begin tracking all the output, you will be able to spot equipment abuses and highlight money-saving opportunities by detailing who is printing the most, to what devices, and what is being printed.
Want to understand your customer's print environment?
User & Document Security
Eliminate Security Risks
Prevent Pages Being Left at the Printer
Secure every print job by releasing documents through a simple tap of a proximity card, or using release codes or the "My Print Audit" app from any web-enabled device. User Management also seamlessly integrates with Google Cloud Print™ to provide additional security.
Help your customers reduce their security risks, expenses, and environmental footprint by eliminating pages left at the printer.
Provide your customers with more security!
Print Governance
Ensure Printing Efficiency
Use Rules-based Printing to Reduce Cost
Create cost- and eco-conscious users by informing them about job costs and environmental impact before they print. Control color costs by limiting color usage by the user, computer, printer, number of pages, application, and much more.
Ensure your most efficient printers are being used by redirecting jobs from high-cost to low-cost devices and reduce abuse by encouraging users to print on both sides of the page.
The possibilities are endless; set up rules-based printing today!
Embedded Data Collection
Manage Copying at the Printer
Full User Management Functionality at the Device
User Management can be embedded on print devices to easily track, charge, and secure all of your customers' walk-up copying, faxing, and scanning.
We have relationships with the following manufacturers:
- HP
- XEROX
- Lexmark
- Sharp
- Kyocera
- Konica Minolta
- Ricoh
Cost Accounting
Enable Customers to Recover Costs
Bill Back to Individuals, Teams, or Projects
Automatically track and bill every print or plot produced in your environment with a PIN, project code, or client/matter number prompt. Customers may even track copying, scanning, and faxing. Seamlessly integrate data with all popular accounting packages, covering the User Management software cost in as little as six weeks.
If your customers aren't recovering their printing and photocopying costs, they could be wasting thousands of dollars every month.
Ready to help your customers automate their billing?
Focused For Your Industry
- Office Equipment Dealers
- Value-added Resellers
- Managed Print Providers
- Managed IT Field Service Providers
Are your margins shrinking?
Build recurring revenue
Margins are tight and competition is high, which means it’s becoming increasingly important to look for other competitive differentiators that will help you create new recurring revenue streams, win deals, and increase customer satisfaction.
Customers need secure printing?
Secure release and push/pull printing
Help customers increase their security procedures by only releasing print jobs with your proximity card, creating secure release codes, or authenticating from the device screen itself. Increase compliance with HIPAA, for example, by tracking 35–40 pieces of information from every print job.
Need detailed invoices?
Combine device and user data
Reduce the number of questions regarding your regular cost-per-copy or MPS invoices by sharing not only the volume of print but what was printed, by whom, and when.
Non-contract device woes?
Create rules to drive sales
The User Management tool reduces worry about your customers' print environments because you can create over four million unique rules and print routes to ensure they are printing to the devices under contract. The more information you have about their printing practices means you can streamline your supplies fulfillment and service delivery as well.
One of the biggest opportunities to both expand the scope of your offerings and grow your business is User Management.
Continue Reading
Looking beyond the device itself provides a wealth of opportunity for you and your team. We’ve heard it many times before in the business technology space: "margins are shrinking because people are printing less." User Management can help you build back margins that might be shrinking due to declining print volumes by capitalizing on functionality like secure print and rules-based printing.
User Management has enabled business technology providers like you to secure over 100 million print jobs, save over $200 million since 1999, track 3.5 billion documents, and save 450,00 trees every year!
Add-Ons
Enhancements and integrations streamline efficiency.
Free up your time to focus on what matters most— your customers.
Device Management
Print management solutions
ECI’s industry-leading family of print management solutions range from simple rapid assessment to advanced, managed services offering unparalleled agnostic data collection, data integrity, and back-end support. Available in multiple languages, our device management solutions empower OEMs, dealers, and distributors in over 100 countries to sustain rich customer relationships by creating exceptional value for their clients.
e-automate
Integrated business management software
If you sell, service, and support technology products, e-automate® business management software is your one-stop source to keep track of all your serialized devices.
From accounting and contracts to inventory, purchasing, sales, and customer service, e-automate software removes the need for disparate systems, streamlines critical daily processes, and provides real-time visibility into every area of a service-driven organization. E-automate seamlessly blends its core solution, add-on products, and supplier integrations to provide your business with a single, end-to-end management and information system.
Acsellerate CRM
Easy customer insight
In the office or the field, Acsellerate® CRM increases customer retention, maximizes sales from existing customers, and builds an effective pipeline. Integrating with your e-automate software, critical account, lead, and contact information is at your fingertips. In a few clicks, you can:
- Gain service insight
- Simplify views specifically for e-automate customers
- Monitor your expiring leases and contracts
- View current meter readings as well as 3, 6, and 12-month average volumes
- Customize user group or individual privileges to effectively manage critical data and exporting capabilities
- Create an on-demand modular business review for customers (part of the hosted CRM version) review customer history, open tasks, see overdue activities, and view appointments
QuickDeal
Total cost of ownership tool
QuickDeal™ enables sales representatives to quickly and easily create proposals for prospects and customers, pulling usage data from our device management solutions. A salesperson can create a proposal with the current state-of-device data including accessories, service costs, and usage. QuickDeal then sources equipment upgrades from the database to meet the customer’s objectives and automatically generates a total cost of ownership with a proposal that compares expenses and value in the current state with the proposed state.
QuickDeal ensures you have everything you need to close the deal and be profitable!
MobileMapping
Device location viewer
Now available on its own or within FMAudit software and products from PrintFleet, MobileMapping™ not only gives you a bird’s eye view of your customers’ devices, it will change the way you see sales and service. Using a mobile device in the field, MobileMapping shows you exactly where each machine is located. Increase efficiency by mapping devices to your customers’ unique floor plans.
- Optimize cost-per-click (CPC) counts by identifying and mapping all contracted devices
- Protect against toner swapping by optimizing non-reporting devices
- Drive sales by identifying over- and under-utilized machines
- Get detailed information on consumables, service history, and alerts with one-touch access
- Uncover hidden opportunities for increased total cost of ownership (TCO)
- Ensure that contracted devices are the only devices being replenished and serviced
Get a Demo
"Stop being afraid of what could go wrong and think of what could go right."
—Tony Robbins
Ready to grow your business and increase contract profitability?
Get a Demo Today!
