Streamline your Managed Print Services offerings.
Our device management solutions are designed to capture, store, and analyze critical printing data from most major manufacturers. The flexible subscription-based, scalable, cloud-based service model seamlessly connects with your e-automate ERP with no up-front investment in hardware, software, or IT resources.
Device Management Features
Reporting
Get Insight into Your MIF
Create Reports to Meet Your Needs
Automatically generate the reports you need to better manage your customers' print environments. Choose from a selection of out-of-the box reports or build custom reports to get the data you need. Schedule reports hourly, daily, weekly, or monthly to ensure your team has the information they need when they need it.
Build QBR reports to review with your customers and help them stay on track with their print goals.
Get the visibility you need today!
Alerts
Improve Service and Supply Delivery
Proactively Manage Print Devices
Develop proactive supplies and service programs by creating status alerts based on event and occurrence thresholds, triggers, standard and vendor error codes, and even LCD screen text.
Generate a single alert to notify you at event start and event end and use occurrence thresholds to help avoid sending your technician out for trivial issues, allowing for better management of the customer environment. Increase device up-time, reduce inventory, and improve your first-call success rate.
Ready to deliver proactive supplies and service?
Data Collection
Easily Monitor Devices
Remotely Monitor Customer Print Environments
The Data Collection Agent (DCA) can be installed on a non-dedicated server, at a client location, or reside in the firmware of a device. For devices that are not on a network, ECI’s Local Print Agent (LPA) offers the ability to track printing from locally connected print devices by collecting information directly from the device.
Collect critical meter, performance, and supply-level data from multi-functional printing devices to power your MPS program. Accurately bill your customers for pages printed, supplies, and service.
Ready to start monitoring your print fleet?
Device Agnostic
Manage Your Entire Fleet
Get Accurate Data on All Devices
ECI’s relationships with leading original equipment manufacturers (OEM) provides unparalleled device information and continuous growth of our extensive model database.
Eliminate the complexity of managing multi-vendor print environments. Build your MPS program with a single tool for accurate data collection, reporting, and ease of use.
We gather both public and private MIB information from most major manufacturers including:
Focused For Your Industry
- Office Equipment Dealers
- Value-add Resellers
- Managed Service Providers
- Managed IT Field Service Providers
Still doing manual meter reads?
Get fast, accurate information
Still doing manual meter reads?
Our data collection agent (DCA) provides users with flexible deployment options, reduces operational costs, and simplifies device management. The low-cost design allows you to monitor more devices and this flexibility enables you to proactively manage supplies and reduce your service costs.
Inventory out of control?
Get just-in-time delivery alerts
Inventory out of control?
Estimated Days to Empty (EDTE) is a prediction of the date/time that a given supply will reach an empty state. Enabling you to alert on this value is the first step toward providing more predictive analytics in device monitoring. Using EDTE, you can order your supplies from any number of preferred vendors to be drop-shipped to your customers' locations.
Is your data disconnected?
keep data in one place
Is your data disconnected?
Connect to e-automate®and streamline every step of your managed print services offering.
From accounting and contracts to inventory, purchasing, sales, and customer service, e automate software removes the need for disparate systems, streamlines critical daily processes, and provides real-time visibility into every area of a service driven organization. E-automate seamlessly blends its core solution, add-on products, and supplier integrations to provide your business with a single, end-to-end management and information system.
Profitable MPS contracts?
Gain visibility into contracts
Profitable MPS contracts?
Understand which contracts, down to the device level, are profitable and which are costing you money. Automate your invoices based on accurate meter reads, streamline your supplies delivery, and improve your service first-call success rate to build your margins.
