User Management
User Management is ECI’s print user management solution, providing intelligent print management tools that reduce the cost of document output, increase document security, and provide flexible cost recovery methods.
Streamline your managed print services offerings.
FMAudit® and PrintFleet® software provide critical printing data from most major manufacturers in one place. The flexible subscription-based, scalable, cloud-based service model seamlessly connects with your ERP with no up-front investment in hardware, software, or IT resources.
Features
Standard Features4
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Alerts
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Reporting
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Data Collection
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Device Agnostic
Device Management Features
Standard Features4
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Alerts
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Reporting
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Data Collection
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Device Agnostic
Proactively Manage Print Devices
Develop proactive supplies and service programs by creating status alerts based on event and occurrence thresholds, triggers, standard and vendor error codes, and even LCD screen text.
Generate a single alert to notify you at event start and event end and use occurrence thresholds to help avoid sending your technician out for trivial issues, allowing for better management of the customer environment. Increase device up-time, reduce inventory, and improve your first-call success rate.
Ready to deliver proactive supplies and service?
Create Reports to Meet Your Needs
Automatically generate the reports you need to better manage your customers' print environments. Choose from a selection of out-of-the box reports or build custom reports to get the data you need. Schedule reports hourly, daily, weekly, or monthly to ensure your team has the information they need when they need it.
Build QBR reports to review with your customers and help them stay on track with their print goals.
Get the visibility you need today!
Remotely Monitor Customer Print Environments
The Data Collection Agent (DCA) can be installed on a non-dedicated server, at a client location, or reside in the firmware of a device. For devices that are not on a network, ECI’s Local Print Agent (LPA) offers the ability to track printing from locally connected print devices by collecting information directly from the device.
Collect critical meter, performance, and supply-level data from multi-functional printing devices to power your MPS program. Accurately bill your customers for pages printed, supplies, and service.
Ready to start monitoring your print fleet?
Get Accurate Data on All Devices
ECI’s relationships with leading original equipment manufacturers (OEM) provides unparalleled device information and continuous growth of our extensive model database.
Eliminate the complexity of managing multi-vendor print environments. Build your MPS program with a single tool for accurate data collection, reporting, and ease of use.
Get a unified view of all your devices.
Owners and C-Suite
FMAudit and PrintFleet are cloud-based applications designed to simplify meter collection, billing, supplies, and service delivery, enabling an exceptional customer experience regardless of your customer's print environment.
Drive efficiencies through:
- Synchronizing information with your ERP
- Automating supplies fulfillment
- Reducing error-prone manual processes
- Allowing customizable service and supply notifications
With over 15 years of experience, 25,000+ devices in our model database, and our award-winning data collection agent, let us manage your devices so you can focus on driving business growth.
Sales Team
Understand which contracts, down to the device level, are profitable and which are costing you money. Automate your invoices based on accurate meter reads, streamline your supplies delivery, and improve your service first-call success rate to build your margins.
Build your contracts based on both or either automate supply fulfillment or supply-triggered sales. With automated fulfillment, you can set the percentage level or estimated days to empty for all your devices under contract. When a device hits the threshold value you specified, we will generate and send a shipment order to your ERP. Finally, the consumable is shipped directly to your customers. Or conversely, when a customer’s toner cartridge is almost empty, a supply-triggered alert feature sends an email to your client with a link to your toner store.
Maintain your margins regardless of contract type!
MPS Admin
Stop doing manual meter reads! Get fast, accurate information.
Our data collection agent (DCA) provides users with flexible deployment options, reduces operational costs, and simplifies device management. The low-cost design allows you to monitor more devices, and this flexibility enables you to manage supplies and reduce your service costs proactively. Within the user interface, we have three key views to simplify your day-to-day:
- Technical—basic device information including device name, supplies status, device status, yesterday’s meter count, serial number, IP address, location, and last active date
- Supplies—displays supply-related information, including toner levels or status, and order supplies
- Alerts—see the customer name, number of devices with recent alerts, and a link to view alert details for each device
Our solutions allow you to manage an entire print environment regardless of manufacturer or end-user environment, with a single tool for control and accountability.
Inventory Manager
Whether your sales team contracts based on automated supply fulfillment or supply-triggered sales, you will have the right inventory delivered at the right time. Use Estimated Days to Empty (EDTE) to predict the date/time that a given supply will reach an empty state. Enabling you to alert on this value is the first step toward providing more predictive analytics in device monitoring. Using EDTE, you can order your supplies from any preferred vendors to be drop-shipped to your customers' locations.
Owners and C-Suite
BUSINESS EFFICIENCIES
Owners and C-Suite
FMAudit and PrintFleet are cloud-based applications designed to simplify meter collection, billing, supplies, and service delivery, enabling an exceptional customer experience regardless of your customer's print environment.
Drive efficiencies through:
- Synchronizing information with your ERP
- Automating supplies fulfillment
- Reducing error-prone manual processes
- Allowing customizable service and supply notifications
With over 15 years of experience, 25,000+ devices in our model database, and our award-winning data collection agent, let us manage your devices so you can focus on driving business growth.
Sales Team
CONTRACT VISIBILITY
Sales Team
Understand which contracts, down to the device level, are profitable and which are costing you money. Automate your invoices based on accurate meter reads, streamline your supplies delivery, and improve your service first-call success rate to build your margins.
Build your contracts based on both or either automate supply fulfillment or supply-triggered sales. With automated fulfillment, you can set the percentage level or estimated days to empty for all your devices under contract. When a device hits the threshold value you specified, we will generate and send a shipment order to your ERP. Finally, the consumable is shipped directly to your customers. Or conversely, when a customer’s toner cartridge is almost empty, a supply-triggered alert feature sends an email to your client with a link to your toner store.
Maintain your margins regardless of contract type!
MPS Admin
INTUITIVE SOLUTION
MPS Admin
Stop doing manual meter reads! Get fast, accurate information.
Our data collection agent (DCA) provides users with flexible deployment options, reduces operational costs, and simplifies device management. The low-cost design allows you to monitor more devices, and this flexibility enables you to manage supplies and reduce your service costs proactively. Within the user interface, we have three key views to simplify your day-to-day:
- Technical—basic device information including device name, supplies status, device status, yesterday’s meter count, serial number, IP address, location, and last active date
- Supplies—displays supply-related information, including toner levels or status, and order supplies
- Alerts—see the customer name, number of devices with recent alerts, and a link to view alert details for each device
Our solutions allow you to manage an entire print environment regardless of manufacturer or end-user environment, with a single tool for control and accountability.
Inventory Manager
CONNECTED DATA
Inventory Manager
Whether your sales team contracts based on automated supply fulfillment or supply-triggered sales, you will have the right inventory delivered at the right time. Use Estimated Days to Empty (EDTE) to predict the date/time that a given supply will reach an empty state. Enabling you to alert on this value is the first step toward providing more predictive analytics in device monitoring. Using EDTE, you can order your supplies from any preferred vendors to be drop-shipped to your customers' locations.
Add-ons increase service and operations efficiency.
Free up your time to focus on what matters most—your customers.
User Management
e-automate
QuickDeal
MobileMapping
Add-on Solutions
Benefits
Enable secure print for end users
Capture remote print jobs
Deliver rules-based printing
e-automate
If you sell, service, and support technology products, e-automate® business management software is your one-stop source to keep track of all your serialized devices.
From accounting and contracts to inventory, purchasing, sales, and customer service, e-automate software that removes the need for disparate systems, streamlines critical daily processes, and provides real-time visibility into every area of a service-driven organization. E-automate seamlessly blends its core solution, add-on products, and supplier integrations to provide your business with a single, end-to-end management and information system.
Benefits
Keep track of all your devices
Enhance automation throughout the business
Improve contract management
QuickDeal
Enable sales representatives to quickly and easily create proposals for prospects and customers, pulling usage data from our device management solutions. A salesperson can create a proposal with the current state of device data, including accessories, service costs, and usage. QuickDeal then sources equipment upgrades from the database to meet the customer’s objectives and automatically generates a total cost of ownership (TCO) with a proposal that compares expenses and value in the current state with the proposed state.
Ensure you have everything you need to close the deal and be profitable!
Benefits
Create a TCO in minutes
Integrated with Acsellerate CRM
Ensure accurate, up-to-date pricing
MobileMapping
Available on its own or within FMAudit® software and products from PrintFleet®, MobileMapping™ not only gives you a bird’s eye view of your customers’ devices, but it will also change the way you see sales and service. Using a mobile device in the field, MobileMapping shows you exactly where each machine is located. Increase efficiency by mapping devices to your customers’ unique floor plans.
- Optimize cost-per-click (CPC) counts by identifying and mapping all contracted devices
- Protect against toner swapping by optimizing non-reporting devices
- Drive sales by identifying over- and under-utilized machines
- Get detailed information on consumables, service history, and alerts with one-touch access
- Ensure that contracted devices are the only devices being replenished and serviced
Benefits
Propose new layouts based on safety protocols
Give service techs confidence in device location
Uncover hidden opportunities
Schedule a Demo
Simply fill out the form below and we'll be in touch to schedule a demo of all of our incredible features!
Designed specifically for office technology providers, PrintFleet and FMAudit are ideal for:
- Office Equipment Dealers
- Managed Print Service Providers
- Managed IT Service Providers
- Value-Added Resellers
Since 2005, ECI has been a leader in managed print services.
Read about our ongoing commitment to the industry
From detailed involvement in ERP systems to an intimate knowledge of device management and data collection, you can profit from our insight.
Working directly with original equipment manufacturers ensures that ECI maintains cutting-edge technology and the industry's largest model database. We recognize that there are legacy print and imaging devices that need to be managed in many environments. Our extensive database of more than 25,000 device models allows us to maintain and manage the most diverse fleets in the field.
ECI has a strong history of innovation in meter collection, customized supply, service notification, and other managed print technologies. Our track record of industry leadership proves that you can rely on ECI to continue to deliver.
Print It 2020 Awards
ECI Print Management Software wins ERP/Device Management Solution of the Year
Industry Resources
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- Fact Sheets
- Ebooks
- Brochures
- Case Studies
- Whitepapers
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- All Resources
- Fact Sheets
- Ebooks
- Brochures
- Case Studies
- Whitepapers
- Videos
fact sheet
MobileMapping Solution Flyer
Using a mobile device in the field, MobileMapping shows you exactly where each machine is located.
ebook
Implementing Your MPS Program
The following step-by-step guide provides a structured implementation plan so you can be confident that you have all the strategies, plans, processes, and details in place for a successful launch.
fact sheet
User Management Solution Flyer
Diversify your offerings and help your customers better manage their print with cost accounting, secure print, rules-based printing, and more. Find out how to build better margins with User Management!
brochure
Complete Guide To Managed Print Services
Take an in-depth look at the managed print services industry with an overview of current industry trends and how you can use MPS to help your customers.
fact sheet
Prospecting And Qualifying For MPS Providers
The following guide includes resources to help you engage with today’s buyers and identify where they fall in the sales funnel to make your prospecting efforts more effective.
case study
Preferred Office Technologies Customer Success Story
Read about how e-automate and FMAudit help Preferred Office Technologies maximize service department productivity.
whitepaper
Measuring Managed Print Services (MPS) Success
These key performance indicators (KPIs) for MPS can include anything from help desk and support metrics to financial, sales, and marketing numbers.
ebook
Growth Strategies For Office Technology Providers
How can you work toward achieving sustainable long-term growth? Here are six areas to consider when it comes to growing your business.
whitepaper
A Beginner’s Guide to Managed Print Services
Learn the basics of managed print services (MPS) – what it is, how it works, and the benefits to you and your customers.
fact sheet
How To Sell MPS To End Users
From communicating the value of your managed print services (MPS) program to identifying prospects and effectively addressing any objections they may have, the better prepared you are before the sale, the easier the sell.
whitepaper
Launching Your Managed Print Services (MPS) Program
This article details steps for your MPS launch so you can be confident that you have the strategies, plans, processes, and details of your program worked out.
video
e-automate and FMAudit: The Power of Integration
There are benefits to utilizing both e-automate ERP and FMAudit. Watch this short video to hear Dustin Wandtke of The Ray Morgan Company explain why "this integration far outweighs any other competitive product."
video
Maximizing Your Investment With FMAudit and e-automate
Find out how FMAudit and e-automate can give you a competitive edge by providing visibility and control over your print fleet.
whitepaper
Top 5 Benefits of Managed Print Services (MPS) for Providers
This article focuses on the benefits of offering managed print services (MPS) to providers, from a recurring revenue stream to flexibility in your offerings.
whitepaper
How Do You Know if MPS Is Right for You?
Here we review the different types of MPS solutions available and discuss the features to consider when choosing a provider
whitepaper
7 Key Benefits of a Managed Print Services (MPS) Program
Here are seven key benefits of managed print services (MPS) that can help you sell your team and your customers on the value of MPS.
whitepaper
How to Implement MPS and Mitigate Custom Concerns
By taking a segmented approach to managed print services implementation, you can demonstrate that MPS doesn’t mean a loss of control over the print environment.
whitepaper
Top 5 Benefits of Managed Print Services (MPS) for End Users
Here are five end user benefits for a managed print services (MPS) program, from remote equipment monitoring to automation of supplies ordering.
whitepaper
Printfleet Brochure
Learn more about PrintFleet's easy to use software for managed print providers.
brochure
FMAudit Brochure
See how FMAudit gives you the ability to manage all your print devices in one place.
video
Device Management Solutions Overview
The imaging industry is in a constant state of change. Today's users expect technology that just works and that extends to their printers and copiers. That's where ECI's suite of Device Management solutions come in.
Get a Demo
Find out why office technology dealers choose ECI over the competition.
Stop manually collecting device data
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