fact sheet
Prospecting And Qualifying For MPS Providers
The following guide includes resources to help you engage with today’s buyers and identify where they fall in the sales funnel to make your prospecting efforts more effective.
Streamline your Managed Print Services offerings.
FMAudit and PrintFleet are both designed to capture, store, and analyze critical printing data from most major manufacturers. The flexible subscription-based, scalable, cloud-based service model seamlessly connects with your e-automate ERP with no up-front investment in hardware, software, or IT resources.
Device Management Features
Reporting
Get Insight into Your MIF
Create Reports to Meet Your Needs
Automatically generate the reports you need to manage your customers' print environments better. Choose from a selection of out-of-the-box reports or build custom reports to get the data you need. Schedule reports hourly, daily, weekly, or monthly to ensure your team has the information they need when they need it.
Build QBR reports to review with your customers and help them stay on track with their print goals.
Get the visibility you need today!
Alerts
Improve Service and Supply Delivery
Proactively Manage Print Devices
Develop proactive supplies and service programs by creating status alerts based on event and occurrence thresholds, triggers, standard and vendor error codes, and even LCD screen text.
Generate a single alert to notify you at event start and event end and use occurrence thresholds to help avoid sending your technician out for trivial issues, allowing for better customer environment management. Increase device up-time, reduce inventory, and improve your first-call success rate.
Ready to deliver proactive supplies and service?
Data Collection
Easily Monitor Devices
Remotely Monitor Customer Print Environments
The Data Collection Agent (DCA) can be installed on a non-dedicated server, at a client location, or reside in the firmware of a device. For devices that are not on a network, ECI’s Local Print Agent (LPA) offers the ability to track printing from locally connected print devices by collecting information directly from the device.
Collect critical meter, performance, and supply-level data from multi-functional printing devices to power your MPS program. Accurately bill your customers for pages printed, supplies, and service.
Ready to start monitoring your print fleet?
Device Agnostic
Manage Your Entire Fleet
Get Accurate Data on All Devices
ECI’s relationships with leading original equipment manufacturers (OEM) provide unparalleled device information and our extensive model database's continuous growth.
Eliminate the complexity of managing multi-vendor print environments. Build your MPS program with a single tool for accurate data collection, reporting, and ease of use.
We gather both public and private MIB information from most major manufacturers including:
Focused For Your Industry
- Office Equipment Dealers
- Value-add Resellers
- Managed Service Providers
- Managed IT Field Service Providers
Still doing manual meter reads?
Get fast, accurate information
Still doing manual meter reads?
Our data collection agent (DCA) provides users with flexible deployment options, reduces operational costs, and simplifies device management. The low-cost design allows you to monitor more devices and this flexibility enables you to proactively manage supplies and reduce your service costs.
Inventory out of control?
Get just-in-time delivery alerts
Inventory out of control?
Estimated Days to Empty (EDTE) is a prediction of the date/time that a given supply will reach an empty state. Enabling you to alert on this value is the first step toward providing more predictive analytics in device monitoring. Using EDTE, you can order your supplies from any number of preferred vendors to be drop-shipped to your customers' locations.
Is your data disconnected?
keep data in one place
Is your data disconnected?
Connect to e-automate®and streamline every step of your managed print services offering.
From accounting and contracts to inventory, purchasing, sales, and customer service, e automate software removes the need for disparate systems, streamlines critical daily processes, and provides real-time visibility into every area of a service driven organization. E-automate seamlessly blends its core solution, add-on products, and supplier integrations to provide your business with a single, end-to-end management and information system.
Profitable MPS contracts?
Gain visibility into contracts
Profitable MPS contracts?
Understand which contracts, down to the device level, are profitable and which are costing you money. Automate your invoices based on accurate meter reads, streamline your supplies delivery, and improve your service first-call success rate to build your margins.
Since 2005, ECI has been a leader in managed print services.
Read about our ongoing commitment to the industry
From detailed involvement in ERP systems to intimate knowledge of device management and data collection you can profit from our insight.
Working directly with original equipment manufacturers ensures that ECI maintains cutting-edge technology and the largest model database in the industry. We recognize that in many environments, there are legacy print, and imaging devices that need to be managed. Our extensive database of more than 25,000 device models allows us to maintain and manage the most diverse fleets in the field.
ECI has a strong history of innovation in meter collection, customized supply and service notification, and other managed print technologies. Our track record of industry leadership proves that you can rely on ECI to continue to deliver.
Add-on Solutions
Add-ons and integrations streamline service and operations efficiency.
Free up your time to focus on what matters most—your customers.
User Management
Intelligent print management tools
User Management
User Management is ECI’s print user management solution, providing intelligent print management tools that reduce the cost of document output, increase document security, and provide flexible cost recovery methods.
QuickDeal
Easy proposal creation
QuickDeal™
Enable sales representatives to quickly and easily create proposals for prospects and customers, pulling usage data from our device management solutions. A salesperson can create a proposal with the current state of device data including accessories, service costs, and usage. QuickDeal then sources equipment upgrades from the database to meet the customer’s objectives and automatically generates a total cost of ownership with a proposal that compares expenses and value in the current state with the proposed state.
Ensure you have everything you need to close the deal and be profitable!
e-automate
Business management software
e-automate
If you sell, service, and support technology products e-automate® business management software is your one-stop source to keep track of all your serialized devices.
From accounting and contracts to inventory, purchasing, sales, and customer service, e-automate software that removes the need for disparate systems, streamlines critical daily processes, and provides real-time visibility into every area of a service driven organization. E-automate seamlessly blends its core solution, add-on products, and supplier integrations to provide your business with a single, end-to-end management and information system.
MobileMapping
Device location viewer
MobileMapping
Now available on its own or within FMAudit® software and products from PrintFleet®, MobileMapping™ not only gives you a bird’s eye view of your customers’ devices, it will change the way you see sales and service. Using a mobile device in the field, MobileMapping shows you exactly where each machine is located. Increase efficiency by mapping devices to your customers’ unique floor plans.
- Optimize cost-per-click (CPC) counts by identifying and mapping all contracted devices
- Protect against toner swapping by optimizing non-reporting devices
- Drive sales by identifying over- and under-utilized machines
- Get detailed information on consumables, service history, and alerts with one-touch access
- Uncover hidden opportunities for increased total cost of ownership (TCO)
- Ensure that contracted devices are the only devices being replenished and serviced
Acsellerate CRM
Easy customer insight
Acsellerate CRM
In the office or the field, Acsellerate® CRM increases customer retention, maximizes sales from existing customers, and builds an effective pipeline. Integrating with your e-automate software, critical account, lead, and contact information is at your fingertips. In a few clicks, you can:
- View details specifically for e-automate customers
- Monitor your expiring leases and contracts
- View current meter readings as well as 3, 6, and 12-month average volumes
- Customize user group or individual privileges to effectively manage critical data and exporting capabilities
- Create an on-demand modular business review for customers (part of the Hosted CRM version) review customer history, open tasks, see overdue activities, and view appointment
Industry Resources
All Resources
- All Resources
- Fact Sheets
- Whitepapers
- Videos
- Case Studies
- Ebooks
- Brochures
- All Resources
- Fact Sheets
- Whitepapers
- Videos
- Case Studies
- Ebooks
- Brochures
fact sheet
How To Sell MPS To End Users
From communicating the value of your managed print services (MPS) program to identifying prospects and effectively addressing any objections they may have, the better prepared you are before the sale, the easier the sell.
whitepaper
Top 5 Benefits of Managed Print Services (MPS) for End Users
Here are five end user benefits for a managed print services (MPS) program, from remote equipment monitoring to automation of supplies ordering.
fact sheet
MobileMapping Solution Flyer
Using a mobile device in the field, MobileMapping shows you exactly where each machine is located.
whitepaper
How Do You Know if MPS Is Right for You?
Here we review the different types of MPS solutions available and discuss the features to consider when choosing a provider
video
Maximizing Your Investment With FMAudit and e-automate
Find out how FMAudit and e-automate can give you a competitive edge by providing visibility and control over your print fleet.
case study
Preferred Office Technologies Customer Success Story
Read about how e-automate and FMAudit help Preferred Office Technologies maximize service department productivity.
whitepaper
Top 5 Benefits of Managed Print Services (MPS) for Providers
This article focuses on the benefits of offering managed print services (MPS) to providers, from a recurring revenue stream to flexibility in your offerings.
ebook
Implementing Your MPS Program
The following step-by-step guide provides a structured implementation plan so you can be confident that you have all the strategies, plans, processes, and details in place for a successful launch.
whitepaper
How to Implement MPS and Mitigate Custom Concerns
By taking a segmented approach to managed print services implementation, you can demonstrate that MPS doesn’t mean a loss of control over the print environment.
whitepaper
Launching Your Managed Print Services (MPS) Program
This article details steps for your MPS launch so you can be confident that you have the strategies, plans, processes, and details of your program worked out.
whitepaper
Printfleet Brochure
Learn more about PrintFleet's easy to use software for managed print providers.
whitepaper
Measuring Managed Print Services (MPS) Success
These key performance indicators (KPIs) for MPS can include anything from help desk and support metrics to financial, sales, and marketing numbers.
video
e-automate and FMAudit: The Power of Integration
There are benefits to utilizing both e-automate ERP and FMAudit. Watch this short video to hear Dustin Wandtke of The Ray Morgan Company explain why "this integration far outweighs any other competitive product."
ebook
Growth Strategies For Office Technology Providers
How can you work toward achieving sustainable long-term growth? Here are six areas to consider when it comes to growing your business.
brochure
FMAudit Brochure
See how FMAudit gives you the ability to manage all your print devices in one place.
whitepaper
7 Key Benefits of a Managed Print Services (MPS) Program
Here are seven key benefits of managed print services (MPS) that can help you sell your team and your customers on the value of MPS.
fact sheet
User Management Solution Flyer
Diversify your offerings and help your customers better manage their print with cost accounting, secure print, rules-based printing, and more. Find out how to build better margins with User Management!
whitepaper
A Beginner’s Guide to Managed Print Services
Learn the basics of managed print services (MPS) – what it is, how it works, and the benefits to you and your customers.
brochure
Complete Guide To Managed Print Services
Take an in-depth look at the managed print services industry with an overview of current industry trends and how you can use MPS to help your customers.
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Find out why Office Technology Dealers choose ECI over the competition.
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