ECI Launches Printanista, a New Cloud-Based Managed Print Solution

Printanista combines the strengths of ECI’s existing print management solutions to offer a streamlined way of capturing, storing and analyzing critical printing data

October 6, 2021 - ECI Software Solutions, a leader in cloud-based business management solutions, today announced its newest product: Printanista™. Printanista will be ECI’s go-forward managed print solution (MPS) for the office technology market, combining the strengths of FMAudit®, PrintFleet® and Print Audit, ECI’s existing print management products, to give print professionals scalable, cloud-based access to device service alerts, business reports and integrations to reduce service delivery costs, improve supply fulfillment and increase efficiency and profitability.

According to ECI’s 2021 State of SMB Digital Transformation Survey, the pandemic has not discouraged office technology professionals – in fact, the industry has its sights set on expansion. The survey shows that 63% of field service respondents expect to purchase technology to expand their offerings over the next five years. This shows that businesses are hungry for solutions that can help them take control of their budgets, optimize their workflows, maximize their employees and capture the power of data.

With Printanista, users can achieve that level of control as the solution enables them to remotely monitor an unlimited number of devices in any environment, allowing them to streamline their business systems and eradicate time-consuming tasks, like manual meter reading or supply ordering. Printanista’s functionalities also include:

• Remote Device Link – Access to the internal web pages of most major manufacturer print devices to enable troubleshooting and technical support remotely. The features of each device's interface will depend on the manufacturer, but they can include log retrievals, firmware updates, and configuration settings.
• Data Collection – Data Collection Agent (DCA) within Printanista collects critical meter, performance and supply-level data from multi-function print devices. The cross-platform capability, independent scan frequencies, model-definition files and constant connection gives users the flexibility to manage their customer environments in the way that works best for them and their businesses.
• Alternate Print Devices – Alerts and reports can be generated from label, receipt and wristband printers manufactured by Zebra. Being able to action the data gathered from these devices empowers dealers to add more devices and customers to their MPS contracts.

“Over the last year and a half, our customers have faced many obstacles as offices moved to a hybrid model and remote work required them to rethink their business strategies. It was important for us to develop a solution that enables office professionals to adapt to the market and remain agile no matter what new challenges emerge,” said Laryssa Alexander, President, ECI Field Service Division. “Printanista takes the best of our three market-leading device management solutions and delivers the most optimal solution possible for the office technology industry as we look toward the future. We are so excited to

bring this product to market and look forward to delivering even more features to help our customers succeed during these turbulent times.”

Printanista is available in North America now and globally in January 2022. For more information, visit us at: www.ecisolutions.com/campaign/printanista-coming-soon/

About ECI

ECI Software Solutions provides cloud-based business software for running small and mid-sized businesses end to end. Built by experts in manufacturing, residential construction, building supply, office technology and wholesale/retail distribution industries, ECI's industry-specific software connects businesses and customers, improving visibility, operational efficiency and profitability. With ECI, businesses seamlessly integrate sales and marketing, business intelligence, CRM, data and analytics, ecommerce, mobile apps and payment processing. With more than 30 years of industry leadership, ECI is trusted by 25,000 customers in more than 80 countries globally. Headquartered in Westlake, Texas, it has offices in the U.S., Canada, Mexico, United Kingdom, Netherlands, Belgium, Norway and Australia. For more information, visit www.ECIsolutions.com.

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