News
ECI Software Solutions, a leader in cloud-based business management solutions, today announced the release of Order Snapshot, a new cloud-based web application for its M1® ERP software customers. With this new release, M1 hosted customers will be able to provide their customers with detailed and visual information on their order status, from the moment the order is entered into the system to after it has shipped.
Supply chains have been hugely disrupted as a result of the current pandemic, which means—in most cases—shipments are being delayed. Keeping customers updated on order statuses was already a mostly manual and time-intensive task that has been made more difficult by the uncertainties posed by COVID-19. To help manufacturing shipping departments more effectively communicate order and shipping statuses to their customers, ECI created the Order Snapshot application. This application not only fills the customer satisfaction gap—as the platform enables faster, more accurate updates on orders—but also allows shipping employees to spend less time on manual tasks. Additionally, the ground-up cloud infrastructure—built on ECI’s Amazon Web Services (AWS) cloud environment—allows for more rapid update deployments to ensure every customer is on the latest version as soon as it’s released. It also enables easy access to information from any device and any location.
Additional benefits to the Order Snapshot offering include:
“Customer service has become more important than ever before, and to effectively compete, manufacturers must find a way to balance prioritizing daily tasks with maintaining effective lines of communication with their customers,” said Fred Tillman, VP Product Development of ECI. “With this cloud-based application, our M1 users can provide near-real time updates to customers on orders, without having to manually communicate with them during each stage of the production and shipment lifecycle. This type of flexibility and accommodation has become even more critical in the age of COVID-19, and we’re thrilled to offer our customers a solution that makes this type of communication easier than ever before.”
ECI Software Solutions provides cloud-based business software for running small and mid-sized businesses end-to-end. Built by experts in manufacturing, residential construction, building supply, office technology, field service, and wholesale/retail distribution industries, ECI's industry-specific software connects businesses and customers, improving visibility, operational efficiency and profitability. With ECI, businesses seamlessly integrate sales and marketing, business intelligence, CRM, data and analytics, ecommerce, mobile apps and payment processing. With more than 30 years of industry leadership, ECI is trusted by 25,000 customers in more than 90 countries globally. Headquartered in Westlake, Texas, it has offices in the U.S., Canada, Mexico, United Kingdom, Netherlands, Belgium, Norway and Australia. For more information, visit www.ECIsolutions.com.
All trademarks are the property of their respective owners.