Who is Shafer Heating & Cooling, LLC?
Shafer Heating & Cooling LLC is a family-owned company with over 30 years in business, serving Hillsboro, Ohio. The company and its highly skilled team offer HVAC installations, geothermal systems, ductless mini-split systems, zoning, and air quality solutions.
- Increased competition necessitated new, more efficient, and profitable ways of doing business.
- A paper-based process caused significant redundancies in work and lost time making calls to the office from the field for information.
BENEFITS OF SWITCHING
- The transition to ThermoGrid led to more than 150% business growth in just over two years!
- The ERP solution gives field technicians access to everything they need to service the customer, with very little time wasted contacting the office or re-entering and rewriting information.
ThermoGrid support is unrivaled, further adding to its value over comparable software
Nathan and his team did their due diligence before deciding on ThermoGrid. “Whether it’s the company’s willingness to adapt, striving to be better, adding more features to the platform, or making it easier to use, ThermoGrid is focused on helping its customers succeed.”
“From a customer service perspective, they always have open ears. They’re open to any feedback, suggestions, questions, or support needs. They’re always there to help us. 99% of the time, we can get right through to them on the phone. If we send an email, we get a quick response and resolution to any problems we may have. There have been many times I’ve even talked to them after hours on evenings or weekends. They are just always there to support you, whether it’s with marketing campaigns, better ways to track things in the business, building documents, or customizing things in our account.”
The overall value proposition is unmatched, according to Nathan and his team. “It’s an excellent value. They have pretty much everything a company like ours needs, and I highly recommend this software to other HVAC businesses like ours!”