Customer Success Story : Jones Builders Group
Why BuildTools Is A Must-Have For Custom Home Builders
Learn how one custom builder uses BuildTools to stay on schedule, keep clients confident, and protect profitability.
About Jones Builders Group
Jones Builders Group is a premier boutique residential and light commercial contractor based in Southern California, specializing in ultra-luxury custom homes in elite neighborhoods like Malibu, Pacific Palisades, and Brentwood.
Founded in 2012 by Nathan Jones, the firm is known for its exceptional craftsmanship, integrity, and strong communication. With a small but experienced team, JBG takes on high-end projects typically starting at $4 million, working with top architects and subcontractors to deliver standout homes tailored to modern family lifestyles.
For Nathan Jones, running a custom home building company meant late nights, scattered spreadsheets, and too much time away from his family. That changed when he discovered BuildTools.
Since then, BuildTools has become the backbone of Jones Builders Group streamlining everything from budgets and billing to client communication and team collaboration. With one centralized platform, the JBG team works more efficiently, stays organized, and delivers a smoother client experience. “As far as I’m concerned, it’s a nonnegotiable,” Nathan says and it shows in every project.
Bringing clarity to chaos: How BuildTools keeps projects on track
Project scheduling used to be a guessing game. “We’ll be done in 12 months… hopefully,” Nathan jokes. With BuildTools, that’s changed. Now, every project starts with a clear roadmap, aligning the office, field teams, and clients from day one.
BuildTools’ scheduling and communication features help Nathan’s team track real-time progress, document delays, and keep budgets on point. Whether it’s a month of rain or last-minute design changes, everything is recorded, approved, and accessible. There are no surprises. The result? Smoother builds, confident clients, and complete transparency from start to finish.
“BuildTools makes cost-plus simple. One number in, and everything else just flows. It saves us hours and keeps the billing 100% accurate.”
BuildTools streamlines budgeting
Jones Builders Group operates on a cost-plus model—something that once required juggling spreadsheets and triple-checking every invoice. BuildTools changed that.
BuildTools makes it simple to set up cost-plus projects with just one entry. Automatically calculating percentages and keeping financials transparent for clients. Everything syncs seamlessly with QuickBooks, eliminating double entry and saving hours of office time. From billing packages to budget tracking, BuildTools gives clients clarity and gives Nathan peace of mind.
“If it’s in BuildTools, it happened. No lost info, no miscommunication. Just total clarity for our team and clients.”
Keeping projects organized and communication clear with BuildTools
Before BuildTools, communication and data continuity were serious challenges—especially when team members transitioned off projects. Now, everything is centralized and secure. Approvals, messages, and updates are always accessible.
Nathan introduces clients to BuildTools during meetings to showcase the transparency and organization that differentiates Jones Builders Group. With clear, real-time project information, clients gain trust, have fewer questions, and approvals happen faster. Making BuildTools a crucial part of their process and a strong selling point.
“No more vague explanations or forgotten details—everything is transparent and documented. It makes conversations easier and helps clients feel confident every step of the way.”
Centralized communication that keeps everyone on the same page
BuildTools gives Jones Builders Group full control over budgets and change orders, helping avoid surprises and keep projects on track. Nathan Jones can easily show clients exactly where they stand, with clear visuals of billed versus completed work that build trust and peace of mind.
With built-in change order tracking and budget histories, clients understand when and why costs evolve—strengthening trust throughout the project lifecycle.
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