Software for Office Technology Providers
Focus On What's Next—We'll Keep Your Business Running
No more shrinking margins, manual processes, and siloed teams.
ECI connects your whole business and automates the busywork, so you can grow, branch out, and keep margins strong with your teams pulling in the same direction.
PrintIT's Device Management Solution of the Year.
Office equipment assets managed daily.
Of elite dealers prefer ECI's solutions.
Equipment sales and volume are not what they used to be—the industry is shifting fast
For over 20 years, ECI has helped dealers navigate difficult change, delivering solutions to optimize fleet monitoring, purchasing, service, billing, and everything in between.
Tight margins, tighter operations
Scattered contract, billing, and service tasks slow down your team and cause costly errors. How can they support new growth when they’re buried in busywork? Manual processes block growth; centralized tech makes scaling through diversification simple.
Finding new talent is tough. Losing top performers is worse
Attracting and retaining talent takes more than perks—it requires tools that simplify work, support growth, and help your team succeed every day.
Stay connected to your everyday platforms
We team up with top-tier industry providers to deliver deep integrations that streamline workflows, accelerate innovation, and enhance system capabilities across your operation.
“You can truly harness the ‘automate’ aspect of e-automate. It starts to work for you instead of just being a tool to do your work.”
“(ECI solutions) definitely saved the company money in the amount of people needed to do the work.”
“Our techs are so much more productive today than they were before. Moving to e-automate has definitely given us the kind of ROI we were looking for.”
Are you ready to future-proof your office tech business?
Automatic device monitoring
Monitor your fleet, automate meter reads, track supplies, trigger alerts, reduce downtime, optimize service, and control costs.
Contract management
Centralize contract setup—billing, meters, equipment, invoicing—and track device profitability with ease.
Service dispatch and scheduling
Simplify dispatch by easily finding your techs, scheduling calls, and optimizing routes.
Mobile technician tools
Mobile tools for real-time updates, job tracking, equipment history, and easy inventory lookups.
Integrated ecommerce
Boost revenue with fully integrated ecommerce—expand services and products effortlessly.
Automated purchasing & supply fulfillment
From device trigger to toner shipment—automate the entire process for seamless, just-in-time fulfillment.
Integrated inventory management
Track stock levels, streamline orders, manage suppliers, reduce shortages, and optimize inventory for maximum efficiency.
Business activity monitoring
A smoke detector for your business—automatic monitoring to spot issues before they become problems.
Automatic payment processing
Get paid faster and easier with automatic payment processing—smooth, secure, and seamless every time.
One integrated platform. Every team member. Zero gaps
When the entire team has the right tools, efficiency skyrockets. Our all-in-one platform eliminates silos, cuts downtime, and keeps your business running like a machine, allowing you to focus on growth.
Question frequently asked by Office Tech dealers
What software solutions are commonly used by office technology businesses?
Office technology businesses use software to help monitor their fleets, and bill for meters, and ship supplies. The following systems are most critical:
- Customer relationship management software helps manage customer interactions, sales leads, and service requests.
- Service management software for scheduling maintenance, repairs, and customer service requests.
- Mobile apps that help remote technicians access information, manage field workforce, and provide on-site support.
- An ecommerce platform provides an online storefront for your customers, and allows you to easily expand to new service and product offerings.
- Quoting and proposal software to create and send customer quotes and proposals.
- Remote monitoring or device management software gathers data from remote assets to report meters, detect issues, and monitor supply levels.
- Field Service contract management software to track asset warranties, contracts, and related agreements.
- Reporting and analytics software to gain insight into profitability, inventory levels, and business health.
- Accounting and financial systems to manage finances, expenses, and invoicing.
- Inventory management software to manage product, parts, and supplies inventory, and related accessories, to ensure appropriate stock levels.
- Inventory tracking and barcode scanning to streamline inventory management and order processing.
Is my business too small for fully integrated office technology solutions?
Smaller businesses can reap unique rewards by implementing end-to-end business management. While growing your business, you can enjoy improved job workflows, shorter response times, and increased productivity without having to add staff. And the data analytics can help you make revenue-strengthening decisions.
Additionally, a cloud-based software solution delivers flexibility, security, and low cost of entry for small businesses.
How long does it take to implement an end-to-end office technology solution?
Implementation times can vary depending on the complexity of the software, and the size and needs of the business. Typically, it takes a few weeks to a few months to fully implement and configure software solutions for your business.
Our Ultimate Guide to Finding the Right Business Management Software helps to reveal all the considerations involved in taking this step.
Will business management software work with any of my existing software applications?
Yes. Software solutions for office technology businesses typically offer integration capabilities to deliver seamless workflows for common processes and enhance overall efficiency. To prevent manual tasks and double entry, look for a solution that has vast support for integrations with leading industry solution providers.
How can I be sure my data is safe and secure?
Small and medium size businesses rely on cloud computing for security, and for good reason. The effort and cost to prioritize data security and adopt measures to protect sensitive information can be barrier for many companies. With cloud solutions you are automatically entitled to data encryption, user authentication, regular backups, and adherence to industry-standard security protocols without any additional investment.
That is why it is crucial to choose reputable software providers that prioritize data security, have robust security measures in place, and employ dedicate cloud experts to uphold strong security standards.
How can office technology software improve customer satisfaction?
With a fully integrated office technology solution, managing customer interactions is much easier, and leads to faster response and resolution times. Automated processes collect remote asset data, identify error triggers, and spawn service tickets faster than a customer can call to report a service issue. Your ability to speed service calls and exceed customer expectations will lead to greater customer retention.
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