Meet The Team: Jeremy Jackson

This month, we feature Jeremy Jackson, VP of professional services and customer success at ECI Software Solutions. We sat down with Jeremy to learn more about his role within the team. 

ECI: Describe your role in 50 words or less. 

Jeremy Jackson (JJ): I lead professional services teams delivering ERP implementation, adoption, and optimization for LMBH & residential home construction customers. I also oversee global training and knowledge base teams across all divisions, managing our training and customer support portals. My team—PMs, trainers, eLearning creators, and expert consultants—ensures successful deployments and long-term value through industry and product expertise. 

ECI: What and where did you study? 

JJ: I have a B.S. in technology and construction management from Utah Valley University. 

ECI: Tell us about your background and the path that led you to your current role. 

JJ: With 20 years in the construction industry, I’ve held roles ranging from hands-on labor to executive leadership. I’ve led purchasing, construction operations, and land acquisition & development for national and regional builders & land developers across California, New Jersey, North Dakota, Minnesota, Texas, and Utah. I bring deep industry expertise as a two-time ECI customer and consultant to hundreds of builders across North America. 

I joined ECI as a senior consultant, later becoming director of consulting services for RHC, VP of professional services for RHC, VP of global customer success, and now VP of professional services and customer success. 

ECI: What does your day-to-day work life look like? 

JJ: My day-to-day work involves setting strategy, defining key metrics, and ensuring my teams execute effectively. I collaborate with my leadership team and their respective teams to optimize our implementation and professional services offerings, ensuring we deliver maximum customer value efficiently. I analyze performance data, remove roadblocks, and work cross-functionally with support, product, development, and sales to align efforts, improve communication, and stay focused on initiatives that drive customer and business success. 

ECI: What advice would you give someone starting in your industry? Any words of wisdom? 

JJ: Become a subject matter expert on at least one product and the industry it serves.  This will provide you with various opportunities to use that expertise across multiple disciplines.  Learn about the core things that drive value and efficiency in our customers’ businesses so you can lead them to solutions that will have a positive lasting operational and financial impact. 

ECI: What excites you most about working within this industry? 

JJ: I love working with small and medium-sized businesses (SMBs) to help them leverage technology to operate more efficiently and profitably. They are the backbone of our economy and job market and drive innovation in their industries. Helping our customers succeed is incredibly rewarding, knowing that their growth directly impacts their employees, communities, and the broader market. It motivates me every day to find new ways to support their success.  I also like that every customer has different objectives, so it keeps things interesting and new. 

ECI: What do you find most challenging about working within this industry? 

JJ: One of the most exciting challenges of working in this industry is the fast-paced, competitive nature of our business and our customers' industries. Delivering results is critical, and I love the opportunity to help SMBs succeed in a demanding environment. Since our customers have varying levels of technical expertise, we focus on meeting them where they are and helping them level up. Additionally, SMBs have incredibly busy teams, so we work hard to streamline implementations and provide the proper support to make technology adoption as smooth and efficient as possible. Overcoming these challenges makes the work even more rewarding, especially seeing our customers thrive. 

ECI: What is the most important lesson you’ve learned since you began your career? 

JJ: Listen.  Even if you think you know the answer before the question is asked, it is essential to take the time to let people fully articulate their thoughts to ensure that they feel heard and that you can fully comprehend the situation/task.  You can learn something from everyone if you’re paying attention. 

ECI: Since you started working in the industry, what changes have you witnessed? 

JJ: Technology has made huge leaps forward for both businesses and consumers. Consumers are more educated, have more options, and have higher expectations. These can all be good things for businesses that leverage technology properly. This is especially true for SMBs that reach buyers they would not have been able to engage with otherwise and deliver an exceptional product and customer experience. 

ECI: What do you enjoy doing when you're not at work? 

JJ: I enjoy outdoor activities such as hunting, fishing, riding ATVs, gardening, building stuff, and attending and coaching my kids’ sporting events.  

ECI: What book would you recommend for anyone to add to their ‘must-read list? 

JJ: “Extreme Ownership” by Jocko Willink and Leif Babin.