Software Implementation & Ongoing Training | ECI Software…

From Sales to Implementation and Ongoing Training

The services you need to make the most of your ECI business management solution.

Implementation Services

At ECI, we believe that your success is our success and we invest heavily in our services and training teams

We want you to get the most out of your software and our services and training departments are made up of teams of experts dedicated to helping you do just that. Our commitment doesn't stop when you go live; we have group, individual, and personalized training opportunities to suite your wants and needs.

Implementation Done Right

Whether you prefer to learn online, offline, on-site, on-demand or at our biennial Connect Conference, we're there for you.

Let’s face it, making the commitment to a new business management solution is difficult enough. It’s our job to make sure that you get through the implementation process with little disruption and as few sleepless nights as possible.

ECI takes pride in creating an implementation process that is developed specifically around your needs. Our goal is to help you get the maximum benefit from your technology investment now and as your business grows. A dedicated account manager will be assigned to ensure a smooth transition to your new system. The implementation process includes establishing a timeline with defined touch points and milestones, data migration, system setup, system review/testing, user training and Go-Live planning and support. Depending on your needs, the process may include weekly calls, virtual training, and/or on-site consultation. After go-live, you will work with your account manager for a time and receive dedicated attention to help you and your staff gain confidence with your system.

PRODUCT-SPECIFIC TRAINING

RF Persona Acsellerate  

Acsellerate

Acsellerate Training Details

Live Classes to Help You Succeed

Acsellerate offers a variety of training sessions to help you quickly navigate our web-based analytics, advanced reports and integrated CRM solutions. Select from important topics, specifically designed for the different roles in your organization.

Recorded Video Training

We have over 50 videos available in our in the help section of our application, on a variety of topics including:

  • Short videos that help you learn about a specific aspect of Acsellerate
  • Recordings of our live training webinars, so you can participate in classes at your convenience
  • Feature enhancement videos demonstrating new capabilities
  • Special webinars hosted by industry experts that partner with Acsellerate
  • Our videos were created by the Acsellerate team of experts that understand your business challenges and can help you succeed.

Log in to Acsellerate to check out our recorded training videos!

For more information, contact our training department at 571.266.6420, x3 or acs-training@ecisolutions.com to learn more about training options.

ECI Training DDMSPLUS  

DDMSPLUS

Ongoing Training

Ongoing Training

ECi provides continuously available training to help you get the most out of your system and ensure that you are always improving efficiency and offering your customers the most outstanding service possible.

Our DDMSPLUS webinars and roundtable discussions offer a time-saving alternative to traditional classroom training and are an opportunity to train a large number of your employees cost effectively.

More details can be found on ECI's Customer Portal.

Customer Portal

ECI Training e automate  

e-automate

e-automate Training Details

e-automate Training Resource Center

Login to the TRC

Forgot your TRS password?
Email eaCustomerCare@ecisolutions.com or call (866) 342-8392.

Users improve their proficiency in using e-automate software without leaving their desks!

Each month, e-automate presents a variety of free, informative webinars to help users get the most from their business management system. Live webinars on the latest integration, newest software version or additional growth opportunities through our unique add-on solutions are provided. In addition, recordings of recent webinars are available to view at their convenience.

Ongoing Training

While e-automate offers free monthly webinars and training opportunities for customers through the Customer Support Center, a variety of exclusive LIVE training packages to suit every dealerships' needs are available through a subscription to the Training Resource Center (TRC).

Job BOSS Industry Job Shops  

JobBOSS

Training Programs

Get your employees on board and educated using the flexible JobBOSS training services. Each user can become self-sufficient on their time, at their own pace, using their own personal learning style.

Dependent on your individual software needs, you can participate in the following training programs:

Classroom Training - With classes offered all over the United States and Canada, regional classroom trainings offer a variety of classes specifically designed around a user’s role and skillset. It is not one size fits all. The 2-Day Job Control Workshop is a great boot camp for new users, while our more focused 1-Day classes are great for specialized roles and intermediate to advanced users.

Download Course Catalog

Virtual Training - Live, online instructor led classes offer role specific hands-on training for customers. Each session encourages attendees to ask questions, interact with other JobBOSS customers, and participate in instructor overseen labs. Users leave these sessions having learned, demonstrated, and able to apply their knowledge directly to the software.

On-Demand Video Tutorials - We have training when you need it. With hundreds of short online video tutorials available through our customer portal 24/7, you can learn at your own pace. Whether you have a specific question or are looking to obtain general knowledge, you can find answers here.

Training Database - This database comes with all JobBOSS installations, it comes with artificial customers, vendors, materials and jobs so users can practice without tampering with company information.

Complete details on training courses and webinars can be found on ECI's Customer Portal.

Customer Portal

M1 Persona Disjointed Systems  

M1

Training Courses & Webinars

Instructor-led Online Training Courses

Our online training classes are led by instructors and designed for an optimum learning experience through interactive classrooms. Each session covers a specific M1® software module and best practices.

Attendees will learn in a hands-on environment using actual data sets with predefined scenarios. Class attendees will complete a learning assessment to ensure competence on the subject matter covered.

Waiting list: Virtual training classes are limited to 12 participants per session for a robust interactive learning environment. For high-demand training sessions, overflow registrants are placed on a waiting list while we schedule additional sessions for a future date.

Training Webinars

Join a webinar to get started with M1® ERP software, introduce a new employee to M1, or extend your own knowledge. These webinar sessions are recorded live and include Q&A sessions with the attendees. You can use the webinars as referral information and for self-directed learning.

As a customer, you can sign up for live webinar sessions through the M1 Customer Support Center. And, if you're unable to attend, we make the recordings available so you can watch later. Customers can access recorded webinars on demand. Topics include set-up essentials, general ledger and financial reporting, scheduling, and more

Complete details on training courses and webinars can be found on ECI's Customer Portal.

Customer Portal

ECI Training Mark Systems  

MarkSystems

MarkSystems University

MarkSystems users receive the most comprehensive software training in the home building industry.

  • MarkSystems University (MSU™) provides new user training and ongoing support in both the foundational modules and new system integrations. Attendees receive core curriculum training on the features of MarkSystems software, followed by a focus in specific departmental areas. At the end of the initial three-day MSU training program, attendees are fluent in the software’s basic functionality and capabilities, and how they pertain to their specific job functions. Each attendee receives a certificate of completion for their specific course.

Learn about MarkSystems software, the home building industry, business best practices, and more without leaving your desk.

  • MarkSystems® regularly holds free WebClasses on a broad selection of topics. Catch a WebClass every Thursday from 3:00 PM-4:00 PM EST or visit the Customer Portal for recorded sessions and other learning opportunities..

Customer Portal

ECI Training Red Falcon  

Red Falcon

Training Opportunities

Ongoing Training

Training on Red Falcon is always available through a variety of options that include free webinars, online training sessions, documentation you can download, and in-system help. We also provide onsite training to dealers looking for more in-depth system knowledge or those who want to learn how they can utilize the system to its fullest potential.

Training details can be found on ECI's Customer Portal.

Customer Portal

ECI Training Rock Solid MAX  

RockSolid MAX

Ongoing Training

Some software providers charge a fee to access training information, but RockSolid MAX is committed to helping you learn the POS software and offers unlimited free training classes for our customers. You can join one of 10 different live classes each week, taught by one of our experts, or watch recorded videos at your leisure. We also provide a comprehensive knowledge center with user guides and documentation, in addition to our helpful support personnel.

Complete details on training courses and webinars can be found on ECI's Customer Portal.

Customer Portal

ECI Training Spruce  

Spruce

Spruce Training Details

Ongoing Training

Training on your Spruce system is always available through a variety of options that include free online training sessions, documentation you can download, and in-system help. We also provide onsite training to dealers looking for more in-depth system knowledge or those who want to learn how they can utilize the system to its fullest potential.

Training details can be found on ECI's Customer Portal.

Customer Portal

ECI Training Team Design  

TeamDesign

Ongoing Training

TeamDsign offer HANDS-ON training in its Nashville training center. Class sizes are small and intimate. Basic and Advanced training are available. Benefits include:

  • Limited class size provides intense training
  • Off-site training insures no interruptions
  • Each student assigned to their own workstation
  • 20 minutes from Nashville airport
  • Experienced instructors

Virtual Classes

The TeamDesign Virtual Classroom lets you attend live classes without leaving your desk. Watch, listen and interact as an experienced instructor walks you through a software application. Instructors demonstrate how the software works and you interact with the instructor and the other students over the telephone.

Onsite Training

We also provide onsite training to dealers looking for more in-depth system knowledge or those who want to learn how they can utilize the system to its fullest potential.

More details can be found on ECI's Customer Portal.

Customer Portal

M1 Add On Business Activity Monitoring  

MAX Manufacturing ERP

Ongoing Training

Your MAX investment will be maximized, and your staff will gain a greater command of the processes that keep your business on track.

Maximizing a software investment means that the technology not only functions properly, but is well-understood by your employees so they can focus more on improving high-value business processes and procedures and less on executing daily tasks. Training your team on MAX is an excellent way to ensure your team is using the ERP system as needed to ensure your company gets the best possible return on investment.

Our training is delivered in a traditional classroom setting and represents two to five days of course participation. We've found that this method is an extremely effective vehicle for anyone seeking a comprehensive understanding of MAX.

More details can be found on ECI's Customer Portal.

Customer Portal

M1 Add On Third Party Integrations  

Macola

Training Details

Your ECI investment will be maximized, and your staff will gain a greater command of the processes that keep your business on track. Maximizing a software investment means that the technology not only functions properly, but is well-understood, so that employees can focus more on improving high-value business processes and procedures, and less on executing daily tasks.

Types of training we offer:

  • ECI Macola Learning Pass
  • Recorded videos and courses
  • Full Support of your initial implementation
  • Learn at your own pace
  • Available 24/7/365
  • Ramp up new hires/role changes quicker
  • 48 on-demand videos available offering 96 hours of training

Our On-Demand Training approach provides a convenient access to more than 220 self-paced training sessions, designed to help you learn and master specific tasks at your own pace, on your own schedule, from your own workspace.

More details can be found on ECI's Customer Portal.

Customer Portal

EA Business Technology Device Management  

Device Management

Support, Documentation & Training

FMAudit® Customer Support

Technical Support

FMAudit has an excellent Support Team in place. You can call or email with any question/concern you have.

Our Support Team can be reached by phone at 573.632.2461 x4 or by email at support@fmaudit.com. Our regular business hours are 8:00am–6:00pm CST, Monday through Friday (excluding holidays).

We also have an ECi Support Portal where you can log support requests and review your support history.

Resources and Online Help for ECI FMAudit:

  • Training videos
  • Online help and knowledgebase
  • Training webinars
  • Software updates

ECI FMAudit Documentation and Training

Professional Services and Consulting

Professional Services focuses on ensuring you are using your software to full capacity to help you streamline core business concerns and increase daily efficiency.

Our Professional Services offerings vary based on your ECI software. Offerings includes handling year-end processes and monthly and/or quarterly O/PUS data loads and consulting services to provide a comprehensive business review and offer best practice recommendations tailored to your unique needs.