Customer Success Story : The Window Depot
Modernizing Growth With Spruce + Spruce eCommerce
About The Window Depot
Founded in 2002, The Window Depot started as a specialty millwork shop with a simple goal: offer high-quality windows at affordable prices.
Today, the company has grown into a multi-location dealer across Arizona, New Mexico, Texas, and California, serving both contractors and homeowners with windows, doors, cabinets, and more.
“It’s hard to put into words how much Spruce has helped our customer service.”
Smarter Growth With Spruce
Filing cabinets and paper trails couldn’t keep up with their growth plans. The team wanted a system that made it easy to open new stores, onboard staff, and make confident business decisions.
After switching to Spruce business management software, The Window Depot:
- Opened two new locations, with a third on the way
- Increased stock business by 20–25%
- Improved inventory turns and boosted gross margins
- Experienced faster onboarding with intuitive workflows
With Spruce Software, The Window Depot has opened new stores faster and easily onboarded staff, a huge shift from their old paper-based processes.
“We knew that if we didn’t make a change, we were going to get swallowed up by competitors. We’ve been able to grow our stock business by 20-25%.”
Connected Ecommerce + Business Software
Previously, The Window Depot relied on a third-party ecommerce platform that couldn’t keep up. Updating products, prices, or promotions required outside help and long delays.
With Spruce eCommerce, updates now happen in real time:
- Website syncs instantly with their Spruce system for live pricing and inventory
- No double entry between systems
- Customers can log in to view invoices, track orders, and manage accounts
The data connection also fuels better decisions, tracking customer behavior and identifying top products for smarter promotions and stocking.
Customer Service That Scales
Before Spruce, customer service ran on handwritten notes and paper files, meaning delays, errors, and missed calls.
Now, with all customer records centralized in Spruce, the team can:
- Access account details instantly from any location
- Respond to customers faster and more accurately
- Give account customers self-service access online
Thanks to better inventory visibility and sales insights, The Window Depot also saw a 30–40% increase in countertop sales and improved product mix through smarter SKU management.
The Bottom Line
The Window Depot wanted to modernize without losing the personal service their customers value.
By connecting Spruce and Spruce eCommerce, they built a foundation for growth, combining speed, accuracy, and visibility with the same hands-on approach that made them successful. Spruce gave The Window Depot the control, flexibility, and confidence to keep growing without adding complexity.
Take advantage of a powerful ERP and ecommerce, built specifically for the LBM industry.
Discover how Spruce + Spruce eCommerce can help you make better decisions, save time, and grow your business.
