video
An Introduction to RockSolid MAX
Watch this 2-minute video to learn why RockSolid MAX is the most trusted, industry-specific solution.
RockSolid MAX Point of Sale
for Home and Building Suppliers
Affordable and easy-to-use POS
solution helps growing retailers do more.
Automate the busywork and grow!
RockSolid MAX® software is an easy-to-use point of sale that helps suppliers with outdated or manual systems upgrade technology and get more done. The software is cloud-based so the initial investment is lower, hardware requirements are reduced, and backups are automatic. Plus, you can connect from anywhere so you can manage your business even when you aren’t at the store.
Features
Core Features6
Industry-Specific Features6
Add-on Products8
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Document Management
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Point of Sale
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Accounts Receivable
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Purchasing and Inventory
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Advanced Reporting
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Cloud Based
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Lumber Functionality
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Special Orders
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Quote to Order
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Units of Measurement Conversion
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Mobility
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Marketing and Customer Loyalty Tools
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Graphical Analytics
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POS Assured
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AnyWare Mobile App
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ProLink Customer Portal
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Payment Processing
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Easy Signage
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RewardsPlus
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Rent to Own
RockSolid MAX Features
Core Features6
-
Document Management
-
Point of Sale
-
Accounts Receivable
-
Purchasing and Inventory
-
Advanced Reporting
-
Cloud Based
Industry-Specific Features6
-
Lumber Functionality
-
Special Orders
-
Quote to Order
-
Units of Measurement Conversion
-
Mobility
-
Marketing and Customer Loyalty Tools
Add-on Products8
-
Graphical Analytics
-
POS Assured
-
AnyWare Mobile App
-
ProLink Customer Portal
-
Payment Processing
-
Easy Signage
-
RewardsPlus
-
Rent to Own
Built Around Core Document Management Functionality
All transactions are automatically linked, including handwritten or faxed records, so you have access to everything you need electronically.
Quickly access your customers’ quotes, orders, POs, receiving documents, and sales invoices in one centralized, easy-to-use system. Save time and money by emailing customers their statements and invoices.
Satisfy Customers and Improve Productivity
RockSolid MAX is designed to get customers through the check-out process quickly, creating a positive experience that promotes repeat business.
Your cashiers can quickly scan items, enter SKUs, or look them up in the system. Return processing is painless, customer lookup is easy, and transactions can be sent by email or fax, providing flexibility and saving paper.
You can even import data from external software like window manufacturers or design tools, eliminating the need to rekey these items into POS or purchasing while saving time and preventing mistakes.
Improve Cash Flow and Customer Satisfaction
In RockSolid MAX, you can process payments through Point of Sale or Accounts Receivable. Billing cycles close automatically (based on your schedule), and you can print/fax/email statements and invoices at any time.
A/R Status shows current and last statement or listings of charges and credits. Easily review activity for any period, by job or for all jobs, so you can understand what is at risk of being late.
Simplify Purchasing with Vendor Integration
Stocking the wrong items or too much inventory ties up cash that can be invested in other areas.
RockSolid MAX offers many purchasing options including automated ordering and the ability to order stock based on past POs. Special orders are easy and vendor catalogs are integrated into the system so you know you’re ordering the right items.
Consolidated purchasing allows multi-location customers to assess the needs of the entire enterprise, improving efficiency and maximizing volume discounts.
Generate All Reports from Within the System
Access to important information about your business is key to making good decisions. Permission-based reports allow you to decide which employees in your organization have access, without specialized software or training required.
Many reports are also hyperlinked to key documents so you can see the details. Since the software doesn’t consolidate data, you can get everything you need without purchasing expensive add-on modules.
Data Protection and Cost Savings
RockSolid MAX is cloud-based which means there are no upfront fees and no expensive servers to buy and maintain.
Your data is also backed up automatically and hosted offsite for quick retrieval in the event of a natural disaster, fire, or theft. Data is encrypted and backed by firewalls for maximum security, so only you can access it.
Plus, your business information is available 24/7/365, from anywhere! If you are at a show and want to make a volume purchase, you can access your system, look at sales history, and handle the order on the spot.
Sell Per Piece or Per Thousand
If your store sells lumber, you know how important it is for your software to offer Board Foot Conversion. With RockSolid MAX, it is done automatically, allowing you to sell per piece or per thousand and ensuring you have the proper sales price and cost of goods calculations.
Seamlessly Order, Track, and Invoice Special Items
Special orders are efficiently processed in RockSolid MAX, with items pulled in from a vendor catalog or created via a system-generated temporary SKU number. Users can also create purchase orders at the same time that they are creating a customer order.
Eliminate Duplicate Efforts on Orders
With RockSolid MAX, you can create quotes for customers that are easily converted to orders including partial release on orders. You can even order a subset of items from a quote and keep the original one open. This capability improves efficiency in your business and frees up time to work on other more productive things.
Easily Manage Multiple Units of Measure
Every business has items that are sold in multiple units of measure (UOM), which can be a headache. RockSolid MAX automatically adjusts pricing and margins for items sold with different units of measure.
The software allows for multiple UOMs per item so that you can have different price points for each UOM. It also allows you to order quantity in one UOM and have the cost reflect a different UOM.
Improve Productivity and Communication
RockSolid MAX helps you manage your business on the go, whether at the store or a remote location.
RockSolid MAX AnyWare™ mobile app is for your employees, and ProLink™ is an e-tailing solution that differentiates your business and increases customer loyalty. Both apps improve efficiency and communication within your business and help position you as a customer-focused organization.
Retain Customers and Attract New Business
Smaller, independent organizations have a fraction of the marketing budget of their big box competitors, so customer satisfaction and loyalty have an even greater impact.
RockSolid MAX has many ways to help you retain customers and capture a greater share of wallet, without busting your marketing budget. Features include the ability to create your own promotional signage, offer customers flexible installment payments, and create your own loyalty program.
Make Better Business Decisions
RockSolid MAX includes a predefined series of charts and queries so you can select those that are most useful for your business, customize them, and save to your analytics panel for easy access.
Quickly retrieve the data you need to make fast, appropriate business decisions and stay informed on day-to-day operations. No need to wait on reports! Optional Alerts can be configured to proactively notify you of events that could impact your business.
Process Transactions In an Emergency
POS Assured™ is an offline option that allows you to process emergency front counter sale transactions and print receipts when access to your cloud-based system is unavailable due to store internet connectivity, power outages, or other temporary connection issues.
Rest easy knowing that your sales data will synchronize with your business system once back online, with no missed transactions or duplicates!
Take Your Business On the Go
The AnyWare™ mobile app is an extension of your RockSolid MAX system. Use it to create customer orders, access business information, compile purchase orders, and view documents.
How much would you get accomplished if you could access your business management system from the palm of your hand, no matter where you are?
On-Demand Customer Portal
ProLink on-demand customer portal is a solution for home and building supply businesses that want to strengthen their relationship with contract accounts, while improving efficiency by reducing incoming calls related to common inquiries.
ProLink gives your key accounts direct access to account information, delivery scheduling and online shopping. Showcase your inventory and enable your customers to place orders, submit quotes, and receive confirmation, saving time for them—and you. And by providing self-serve account information, you can differentiate your business, increase sales, and build customer loyalty.
Protect Your Customers' Credit Card Information
RockSolid MAX has a secure payment process, allowing customers to keep a credit card on file and ensure that their card info is protected.
With integrated credit card processing, you eliminate the potential for discrepancies between your merchant totals and data in your system—no need to rekey credit card sales into your business system. The software can also handle the latest mobile payment technology*, helping you serve a new generation of customers!
With more than 100,000 merchants, NET1 is ECI's preferred credit card processor. Guaranteeing the lowest overall processing costs, ECI customers typically save anywhere from $50–$300 per month when they switch to NET1.**
*Mobile payment options include Apple Pay, Google Pay™, Samsung Pay, and NFC. Available on some integrations. Ask for details. Apple Pay is a registered trademark of Apple, Inc. ** Certain capabilities and features may vary depending on your program. Contact your account manager for more information.
Create In-house Promotional Signage
Easy Signage automatically pulls sale prices from your system, making it simple to create promotional signs that you print in-house.
In-store signage helps you promote sales on special items and communicate other important information with retail customers. You can create signs in various sizes and orientations and seamlessly print from any connected laser printer.
Create Your Own Rewards Program
RewardsPlus™ allows you to enhance customer loyalty and grow sales by rewarding purchases with points! These points can then be used as a payment method in RockSolid MAX or exported to a spreadsheet for complete reward flexibility. There are limitless options to reward customers!
Foster customer loyalty with RewardsPlus!
Offer Customers Flexible Installment Payments
The RockSolid MAX Rent to Own feature will help you gain new long-term customers by giving them the freedom to “pay as they go” on more expensive purchases.
Rent to Own can help you grow sales and widen your customer base by providing flexible buying options. You can easily manage installment payments using amortized or flat-rate interest, which enables you to increase customer share of wallet.
Get more done with RockSolid MAX POS
Bookkeeper
How long does it take you to find invoices, create statements, and stuff envelopes? Speed up your month-end process and get paid faster! RockSolid MAX allows you to:
- Email statements and invoices, saving you time and money each month
- Easily track customer payments and allocate to the right account
- View data in real-time so you always have accurate information on accounts receivable status
- Save money on printing, paper, and postage costs
Stop wasting time stuffing envelopes and instead focus on growing the business!
Inventory Manager
Conducting physical inventory counts is time-consuming, tedious, and can be expensive. Nobody wants to work overnight or close the store several times a year to keep inventory straight. RockSolid MAX’s inventory management features allow you to:
- Track inventory in real-time so you always know what’s in stock
- Improve accuracy by reconciling shipments on receipt
- Easily update and track inventory discrepancies, so shelf counts are accurate
- Analyze inventory turn and seasonality, making it easier to place stock orders
Stop tying up cash on the shelves and start stocking smart with RockSolid MAX!
Purchasing Manager
It shouldn’t take hours to place an order. If you currently walk the aisles taking a visual inventory or “guesstimate” items in-stock, you have a higher likelihood of errors and disappointed customers. RockSolid MAX improves the ordering process because it:
- Tracks inventory in real-time, eliminating guesswork for purchasing
- Suggests re-orders based on the sales history, considering seasonality, special orders, and other circumstances that skew data
- Electronically communicates with most major wholesalers and suppliers, making ordering seamless
- Electronically links orders to receipts and transactions, so you can always find the documents you need
- Makes your receiving process easy by identifying backorders, shorts, and other delivery issues
Complete orders quickly and purchase with confidence, knowing the exact items needed on the shelves. Make your purchasing more efficient and profitable with RockSolid MAX!
Cashier
In today’s competitive market, it’s more important than ever to provide excellent customer service. You need to get customers through the retail check-out process quickly and have account information, transaction history, and other details at your fingertips. Using RockSolid MAX POS system, you can easily:
- Scan items, enter SKUs, or look up purchase history
- Send receipts electronically and print prior transactions
- Process returns and place special orders
- Check item pricing, availability, and product details
- Review account information and capture signatures at the time of sale
RockSolid MAX has the technology you need to compete with the big guys and foster loyalty!
Bookkeeper
SIMPLIFY MONTH-END PROCESSES
Bookkeeper
How long does it take you to find invoices, create statements, and stuff envelopes? Speed up your month-end process and get paid faster! RockSolid MAX allows you to:
- Email statements and invoices, saving you time and money each month
- Easily track customer payments and allocate to the right account
- View data in real-time so you always have accurate information on accounts receivable status
- Save money on printing, paper, and postage costs
Stop wasting time stuffing envelopes and instead focus on growing the business!
Inventory Manager
STOCK THE RIGHT ITEMS
Inventory Manager
Conducting physical inventory counts is time-consuming, tedious, and can be expensive. Nobody wants to work overnight or close the store several times a year to keep inventory straight. RockSolid MAX’s inventory management features allow you to:
- Track inventory in real-time so you always know what’s in stock
- Improve accuracy by reconciling shipments on receipt
- Easily update and track inventory discrepancies, so shelf counts are accurate
- Analyze inventory turn and seasonality, making it easier to place stock orders
Stop tying up cash on the shelves and start stocking smart with RockSolid MAX!
Purchasing Manager
MAKE ORDERING EASY
Purchasing Manager
It shouldn’t take hours to place an order. If you currently walk the aisles taking a visual inventory or “guesstimate” items in-stock, you have a higher likelihood of errors and disappointed customers. RockSolid MAX improves the ordering process because it:
- Tracks inventory in real-time, eliminating guesswork for purchasing
- Suggests re-orders based on the sales history, considering seasonality, special orders, and other circumstances that skew data
- Electronically communicates with most major wholesalers and suppliers, making ordering seamless
- Electronically links orders to receipts and transactions, so you can always find the documents you need
- Makes your receiving process easy by identifying backorders, shorts, and other delivery issues
Complete orders quickly and purchase with confidence, knowing the exact items needed on the shelves. Make your purchasing more efficient and profitable with RockSolid MAX!
Cashier
CREATE LOYAL CUSTOMERS
Cashier
In today’s competitive market, it’s more important than ever to provide excellent customer service. You need to get customers through the retail check-out process quickly and have account information, transaction history, and other details at your fingertips. Using RockSolid MAX POS system, you can easily:
- Scan items, enter SKUs, or look up purchase history
- Send receipts electronically and print prior transactions
- Process returns and place special orders
- Check item pricing, availability, and product details
- Review account information and capture signatures at the time of sale
RockSolid MAX has the technology you need to compete with the big guys and foster loyalty!
RockSolid MAX is an industry-specific, easy-to-use POS ideal for:
- Hardware Stores & Home Centers
- Convenience Lumberyards
- Farm, Ranch, & Home Supply Stores
- Lawn & Garden Centers
- Convenience Tool Rental Centers
- Paint & Decorating Stores
- Other Retail Establishments
The ECI team is made up of people just like you. We know the home and building supply industry and understand the challenges you face every day.
Read the RockSolidMAX POS software story
Originally developed in 2001, RockSolid® software was created by a group of hardware retailers who needed a solution that fit their unique industry. Over time, RockSolid became a trusted, affordable point-of-sale software for independent retailers. In 2007, ECI Software Solutions, a leader in industry-specific software solutions, acquired RockSolid and took the software to the next level. Today, RockSolid is recognized as a leader in the LBM and Retail Hardlines industries and is trusted by roughly 2,000 hardware stores, convenience lumberyards, and building materials dealers.
The RockSolid MAX POS system is the next chapter in the story. RockSolid MAX enables small retailers to leverage advanced point-of-sale and business management software in a more cost-effective manner. Because it is cloud-based, the initial investment is much lower, hardware costs are greatly reduced, and daily backups are no longer needed. Plus, invoices and statements can be emailed, saving time and paper. RockSolid MAX also offers greater scalability of your business, so you can rest assured that your software will support your operation as it grows.
Industry Resources
All Resources
- All Resources
- Videos
- Whitepapers
- Case Studies
- Ebooks
- Infographics
- All Resources
- Videos
- Whitepapers
- Case Studies
- Ebooks
- Infographics
whitepaper
5 Inventory Management Pitfalls to Avoid
Read how to streamline purchasing and inventory processes to drive efficiency, eliminate errors, and reduce costs.
video
5-Minute Document Management Overview
See how RockSolid MAX electronically links all transactions, including handwritten or faxed records, so you have access to everything you need.
case study
Tri-County Hardware
Read about how Tri-County's switch to RockSolid MAX boosted sales and streamlined operations for future growth.
video
Inventory Management Demo Video
Watch this short inventory management demo video to see how RockSolid MAX makes it easy to order and stock the right products for your business.
case study
Fruitland Hardware
Using RockSolid MAX, Fruitland Hardware was able to deliver productivity gains and a robust growth platform.
video
Accounts Receivable Demo
Watch this 5-minute video to see how RockSolid MAX can simply your invoice process, improve cash flow, and help satisfy customers.
case study
Muus Lumber & Hardware
If you’re still using an Epicor to run your business, you might just want to spend a few minutes with Steve Heidrich, the owner of Muus.
case study
Santee Hardware
Read about how a move from RockSolid to RockSolid MAX Cloud gave Santee increased data security and productivity.
video
Eliminating Preprinted Forms Make Invoicing Easier
RockSolid MAX generates all the forms you need—you can even tailor them for specific customers and situations.
video
RockSolid MAX Reporting Demo Video
Watch this short demo video to see some of the RockSolid MAX reports that help you understand your business performance and turn insight into action.
case study
Innovations Of Home
Explore how RockSolid MAX was key to helping Innovations of Home drive efficiency in point of sale and inventory management.
ebook
LBM Tech Trends: What Are You Missing?
Learn three technology trends that are driving better decision making, operational efficiencies, and cost savings for LBM businesses.
video
Why RockSolid MAX Is Different Than Other Software Systems
Hear how RockSolid MAX is different than other systems with its document management, intuitive structure, mobility, and adaptability.
video
Electronic Data Interchange (EDI) Video
See how your business could benefit from Electronic Data Interchange (EDI).
infographic
ECI's Award Winning Service
See why ECI's award winning customer service helps independent hardware and building materials suppliers get the most value from their technology.
video
Streamline Month-end Statements with RockSolid MAX
Simplify your statement and invoicing processes to save you time and money every month.
video
Leveraging Electronic Catalogs in RockSolid MAX
RockSolid MAX helps you compete with the "big guys" by providing instant access to items from your wholesalers, co-op, or other vendors.
video
RockSolid MAX Makes Inventory Management Easy
Watch this 60-second video to see how RockSolid MAX helps you better manage inventory.
infographic
Technology: Your Hardest Working and Least Expensive Employee
Integrated, cloud-based software can streamline processes, reduce operating costs, and help grow your business. Consider these potential savings from new technology.
whitepaper
Protect Your Business from Ransomware
Learn about ransomware, who holds businesses’ data for ransom, why they do it, and steps to help protect your business.
whitepaper
Top 10 Signs Your Business Has Outgrown QuickBooks
As your organization expands, you need to add new technology that is specific for your business and your industry.
infographic
Mcommerce Is the Present and Future of Ecommerce
Mobile commerce is now the dominant platform in ecommerce. See why you should invest in mcommerce solutions.
whitepaper
12 Ways to Compete Against the Big Boxes
Explore your strengths and limitations as an independent retailer and develop a plan to compete and win.
whitepaper
How eDocument Management Can Streamline Your Business
Ditch your filing cabinets, reduce paper documents, and improve the accessibility of business information.
whitepaper
Succession Planning: How to Seamlessly Transition Your LBM Business
Get a high-level guide on creating a succession plan to help your business thrive when passed to future generations.
video
Why Move to the Cloud? HomCo's CFO Explains
Watch this video to see why Dan Groth, CFO of HomCo chose safety in the cloud!
whitepaper
Cash Is King: Tips to Get Paid Faster
Examine best practices to manage accounts receivable, automate processes, and simplify your accounting routines.
ebook
5 Benefits of Mobile Technology
Learn how mobility empowers employee engagement, enhances productivity, and streamlines work processes.
whitepaper
How to Better Protect Your Business Data
Disaster can strike at any time. Learn about data protection best practices and recovery plans that work!
infographic
Planning for Data Disaster
Don't wait until disaster strikes. Get helpful tips to keep your data safe.
whitepaper
Customer Satisfaction: Does Your Software Help or Hinder?
Investing in technology that is fast, accurate, and customer focused has become a necessity for the LBMH industry.
infographic
What Is an ERP?
Learn about Enterprise Resource Planning and how it can be used to manage different aspects of your operation.
whitepaper
7 Benefits of Cloud Computing
Learn why the cloud is the way of the future and how it could be the best and most secure solution for businesses of all sizes.
ebook
Experiencing a Sales Slump? It Could Be Your Technology
Explore four software advances that are essential to remain competitive and grow.
ebook
Is Your Data Protected? Take the Quiz
The consequences of a data breach to a business are numerous and overwhelming. Find out if your business is safe.
ebook
10 Steps to Ensure You Select the Right Software for Your Business
Your software impacts employees, customers, vendors, and business processes. Don't make the wrong investment!
ebook
Recession-Proof Your Business
Discover how successful LBM businesses can seize market share following shifts in the economy.
ebook
7 Myths of Cloud-Computing Debunked!
Understand the myths holding businesses back from moving to the cloud. and see if cloud is a fit for your business.
whitepaper
Stop Wasting Your Employees' Valuable Time
Investing in new technology is a cost-effective and scalable way to get the most value from your staff and drive business efficiency.
whitepaper
Software Deal Breakers: 7 Elements Every System Needs
As you evaluate technology for your business, make sure to ask questions that highlight the capabilities in these seven areas.
ebook
Moving to the Cloud: It's Easier and More Important Than You Think
If your servers are getting old or your software is no longer supported, you need to consider the benefits of a cloud-based solution.
video
POS Assured - Dan Groth, HomCo CFO
Hear how POS Assured helps HomCo process transactions in an emergency.
whitepaper
How Covid-19 Has Changed the Workplace
An overview of working models and key statistics in support of a hybrid work arrangement and omnichannel retail environment.
whitepaper
How to Keep Your Business Safe Through the Pandemic
Learn some of the key elements of a safe and effective pandemic operating plan.
ebook
Competing on Convenience: How to Win the Retail Race
See why “convenience” has become essential for your customers and another way to compete with big box retailers.
case study
Hepler's Hardware
RockSolid MAX POS provides Hepler's with a strong foundation and remote management capabilities for future growth.
case study
Ravenna Lumber
Explore how RockSolid MAX POS software improved efficiency and productivity for Ravenna.
case study
Spann's Hardware
Read about how RockSolid MAX took Spann's Hardware from a paper-ticket-based manual operation to full automation.
case study
Taylorsville Hardware
See how Taylorsville Hardware went from paper transactions to full automation, improving efficiency and growing sales 35 percent.
case study
Milton Hardware & Building Supply
Explore how RockSolid MAX helped Milton expand into lumber and building materials supply business.
case study
DeMaris Hardware
Gain insights into how RockSolid MAX provides DeMaris with a platform for inventory control and measured growth.
case study
Toronto Lumber Company
Read about how RockSolid MAX brings productivity gains and greater business insights to Toronto Lumber.
case study
Railroad Avenue Supply Co.
Since switching to RockSolid MAX, Railroad Avenue has increased productivity and saved on hardware and software costs.
case study
Nielson's Building Center
See how RockSolid MAX gave Lorne Nielson the one thing he wanted from a hardware store software—simplicity.
case study
Miller's Ace Hardware
Explore Miller's Ace Hardware's transition from pen and paper to automation using RockSolid MAX POS.
case study
Loa Builders Supply
Read about how RockSolid and RockSolid MAX keep Loa Builders Supply on a strong growth track.
case study
IMOC Building Supplies
QuickBooks® didn’t have the features and functionality C.R. Moltich knew he needed to keep IMOC strong and profitable.
case study
Zink Building Center
A switch to RockSolid MAX frees up staff time and company capital and provides profitable business insights and improvements.
What people are saying about RockSolid MAX
RockSolid MAX is easy to run, it gives us everything we need and the price is right. You really can’t ask for any more than that!
Co-Owner, Ravenna Lumber
We’re not only getting people through the checkout a whole lot faster but handling special orders and requests for non-stock items is so much easier than it used to be before we switched to RockSolid MAX.
IMOC BUILDING AND SUPPLIES
When we made the switch to RockSolid MAX, I probably got my money back the moment I turned it on.
MUUS LUMBER
There really is a difference between generic retail software and an industry-specific program like RockSolid MAX.
INNOVATIONS OF HOME
A busy day in the store might have had me staying until 11 o’clock at night to put an order together in time. Now, I can take my tablet home and do it all at the kitchen table over a cup of coffee.
SANTEE HARDWARE
If we didn’t have RockSolid MAX, we’d still be spending a huge amount of time sorting through paperwork instead of using that time to work on refreshing the store.
TAYLORSVILLE HARDWARE
There was so much that was happening with the business before that we just didn’t know about before we switched to RockSolid MAX. Information is power and RockSolid MAX is giving us plenty of it!
MILLER’S ACE
We’re making decisions based on information rather than guesswork, there are fewer human errors to deal with and everything is running faster and more efficiently.
IMOC BUILDING AND SUPPLIES
With RockSolid MAX, we spend a lot less time trying to track down paper and a lot less money on photocopies and postage.
RAILROAD AVENUE SUPPLY COMPANY
Our bottom line in 2019 was up 6 percent over the previous year and a large part of that increase was due to the improvements we were able to make with RockSolid MAX.
TRI-COUNTY HARDWARE
Moving to RockSolid MAX has given us new confidence in our data security, it’s made managing backups a thing of the past, and it’s given us all more time.
SANTEE HARDWARE
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As an industry leader, ECI is trusted by over 4,000 home and building suppliers.
Let’s work together to empower your business.
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