Service Management Business Software | e-automate for…
Service maintenance two men in hard hats

Service Management Software

Make sure your technicians always have what they need so you can operate efficiently.

All-in-one solution to run your operation.

From accounting and contracts to inventory, purchasing, sales, and customer service, e-automate® software removes the need for disparate systems, streamlines critical daily processes, and provides real-time visibility into every area of your service driven organization. E-automate seamlessly blends its core solution, add-on products, and supplier integrations to provide your business with a single, end-to-end management and information system.

e-automate Features
Customizable Reports

Instant Insight from Over 75 Reports

Make Quick Decisions - Out-of-the-box Reports

Our Contract Profitability Report pulls hundreds of data points from your e-automate system. This report shows what is making or breaking your contract profits in one view, or goes even further to stack rank equipment down to the model level by profit.

With access to all of your critical business information in one system there isn't a question it can't answer quickly and easily.

Ready to get more insight into e-automate?

Get a Demo

Contract Management

Streamline Your Contract Process

Manage Your Margins

E-automate gives you the ability to automatically generate an invoice at desired intervals which will be emailed directly to your customers. You will also receive alerts when contracts, warranties, or rentals are about to expire enabling proactive sales and service management.

Create any number of contract templates and easily understand profitability through multi-tier contract types such as type, contract, or equipment. Then link your purchase orders to sales and services calls so you can see every aspect of the contract and ensure you are meeting your desired margins.

Ready to get the most from contracts in place, and gain control over billing and service contracts?

Get a Demo

Equipment History Tracking

Comprehensive Equipment Tracking

Visibility into the Entire Lifecycle

Keep track of all your serialized equipment throughout the equipment lifecycle and easily see when it arrived, any contracts or transactions associated, usage, and location.

E-automate allows you to customize conditions, status, and transactions enabling you to meet your unique business needs.

Isn't it time to find out?

Get a Demo

Inventory Management

Optimize Your Inventory Management

Save Time, Effort, and Money

Automate and centralize inventory management functions across multiple warehouses and technician trucks in the field. Easily manage transfers, generate auto-transfer replenishment for your technicians, and order based on their prior usage.

Set up minimum and maximum values based on historical usage patterns to automate purchase order creation when items need to be reordered. These purchase orders can also be scheduled and automated in terms of vendor selection, enabling you to create and distribute purchase orders from your select vendors in bulk.

Ready to learn how e-automate can streamline your inventory?

Get a Demo

Sales Management

Increase Sales Revenue

Improve Your Customer Experience

You have all the information you need to automatically generate quotes, orders, and invoices, manage back order and order flow from entry to picking and staging then shipping and invoicing.

Give your sales team the information they need to provide exceptional customer experience by knowing every aspect of the relationship from what equipment they have on-site, whether purchased or rented, what service has been delivered, and the associated margins with the contracts.

Ready to build a better sales process today?

Get a Demo


Integrate Your Finances

Efficiently Manage Your Finances

Our robust accounting feature lets you manage payables and receivables, perform general ledger and journal entries (both manual and automated), and conduct banking transactions and reconciliation to name a few. Continue to drive efficiencies by automating "on hold" status for both customers and unique transactions, deferred revenue recognition, and statement generation and delivery.

E-automate also supports AP payment cycles, the ability to reconcile subsidiary ledger, branch management on the balance sheet, and group capability as well as asset management for rentals and fixed assets.

Ready to streamline your finance capability?

Get a Demo


Stock the Right Inventory

Automate Purchasing to Reduce Costs

Generate purchase orders (POs), receipts, and notifications automatically with e-automate software. Then link those POs to sales orders and service calls for improved contract and service management.

Ready to automate your purchasing?

Get a Demo

Focused For Your Industry
  • Security System Installers
  • ATM Installers
  • Commercial Safe & Vault Installers
  • Banking Equipment Dealers
  • Locksmiths
  • Food Service Equipment Suppliers
  • Heavy Equipment Maintenance & Repair Operations
  • Commercial HVAC Businesses
  • Medical Equipment Dealers
  • Agricultural/Farm Machinery Dealers
EA Persona Inventory Issues
Frustrated by inventory issues?

Get control of inventory

Frustrated by inventory issues?

Managing your inventory and knowing what to stock–and when and how much–shouldn’t be a guessing game.

Without an effective way to keep an accurate record, it’s nearly impossible to determine the exact value of your spare parts inventory. By automating and centralizing inventory management functions with e-automate cloud-based field service management software, service organizations can save thousands of dollars in lost or wasted parts and materials.

Ready to get control over inventory?

I want a demo

5 Inventory Management Pitfalls to Avoid
EA Persona Managing Multiple Systems
Managing multiple systems?

See the big picture

Managing multiple systems?

When you employ several standalone systems for various functional areas of your business, it will be difficult to perform at full potential. With e-automate cloud-based ERP software for service-centric companies, you can see the big picture and drill down into each department. You can keep everything, including accounting, moving along together using just ONE comprehensive management system.

Don't think one system can do all that?

We can prove it!

What Separate Systems are Costing You
EA Persona Profitable Contracts
Is that contract profitable?

Improve contract management

Is that contract profitable?

If you can’t find the answer to that question easily, e-automate can help.

Understand your profitability on every contract down to each individual device. This visibility will allow you to manage your service calls better, enhance your customer relationship by providing regular insight into their usage and needs, and discover ways to improve your contract management.

Isn't it time to take the first steps toward contract profitability?

I want a personalized demo

4 Steps to Better Contract Management
EA Persona Service Calls
Struggling with service calls?

Streamline service calls

Struggling with service calls?

Using e-automate and MobileTech, you can coordinate all service center processes and ensure the best usage of resources for the shortest amount of time to produce the greatest ROI.

Trust us, your service department will thank you for this!

Show us what e-automate can do!

It can be a challenge to operate efficiently when your business management tools are fragmented and decentralized.

Read more about e-automate.

If you spend hours sifting through and comparing multiple spreadsheets, it becomes an obstacle, preventing you from focusing on growing your business.

E-automate cloud-based field service management software can simplify and centralize your complex business processes. With automated alerts, data mining tools, data import utilities, and a step-by-step help standard, e-automate seamlessly integrates all your business functions into one easy-to-use interface. Errors and redundant tasks are reduced, allowing you and your team to focus less on everyday functions and more on profitable growth.

Add-On Solutions

Add-ons and integrations streamline efficiency.

Free up your time to focus on what matters most—your customers.

RF Persona Acsellerate

Acsellerate CRM

Easy customer insight

Acsellerate CRM

In the office or the field, Acsellerate® CRM increases customer retention, maximizes sales from existing customers, and builds an effective pipeline. Integrating with your e-automate software, critical account, lead, and contact information is at your fingertips.

EA Add On PO Processor

PO Processor

OEM Ordering Efficiency

PO Processor

Access pricing and product availability, place orders directly, and receive PO confirmations in real-time! Working with participating OEMs and suppliers, e-automate's PO Processor integration takes the work out of the ordering process.

  • Item costs on orders are accurate
  • Margins on orders are predictable
  • Stock is reserved and made available for shipment
  • Vendor acknowledgement in minutes
  • Fewer keying errors by PO admin or vendor
  • No printing, faxing, or filing of POs is necessary
EA Add On Mobile Tech


Service Technician App


Our service technician app gives your technicians the ability to get service call information, manage service activities, and input data while out in the field. With a real-time connection to e-automate, MobileTech reduces office staff workloads, increases accuracy, and improves inventory management.

EA Add On Quick Deal


Easy proposal creation


Enable sales representatives to quickly and easily create proposals for prospects and customers, pulling usage data from our device management solutions. A salesperson can create a proposal with the current state of device data including accessories, service costs, and usage. QuickDeal then sources equipment upgrades from the database to meet the customer’s objectives and automatically generates a total cost of ownership with a proposal that compares expenses and value in the current state with the proposed state.

QuickDeal ensures you have everything you need to close the deal and be profitable!

TD Add On Integrated Payment Processing NET1

NET1 Payment Processing

Streamline your payment process

NET1 Payment Processing

With more than 100,000 merchants, ECI’s preferred payment processor, NET1, helps dealers to streamline payment processing, improve customer data security, and enhance customer service. With guaranteed lowest overall processing costs, ECI customers typically save anywhere from $50 to $300 per month when they switch to NET1.

Learn more about payment processing with NET1.


Learn more about e-automate.

What do customers say about e-automate?

The ease of being able to locate records and transactions, along with the dispatch console, and the ability to give status to different work orders so we know what stage they are in are some of our favorite aspects of e-automate.

Get a Demo for e-automate

Discover why Service Management Technicians choose ECI over the competition.

eci solutions logo

Get a Demo

Get a Demo Today!

g2 tracking pixel