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    Big Ideas for Small Businesses Industry experts offer tips on using your software and managing every aspect of your business from sales and marketing to human resources and payment processing. + Page 22

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    Customer Success vs. Customer Support
    4/26/2021—ECI Staff

    Is Your Business Focused on Customer Support or Customer Success?

    Learn about the difference between customer success and customer support and why it's better to be proactive and not reactive.

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    Excavators and heavy machinery at a UK construction site
    4/20/2021—Tamsin Bowden

    Business booms for the construction industry

    UK construction booms as house-building, commercial, and infrastructure projects surge, despite rising costs and supply delays due to Brexit and COVID-19.

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    Builders Merchants Awards
    4/20/2021—Tamsin Bowden

    Finalists announced for Builders' Merchants Awards

    Builders’ Merchants Awards 2021 finalists announced ahead of the virtual ceremony on 14 May, celebrating excellence across the construction supply industry.

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    Man working on a laptop at home, representing end-to-end visibility in digital business operations.
    4/6/2021—ECI Staff

    Digital Business Demands End-to-End Visibility: Do You Have Blind Spots?

    Today, every business in every industry has had to radically reimagine how to deliver excellent customer experiences in the hybrid digital-physical world of 2021.

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    Hardwarestores hero
    4/6/2021—Tamsin Bowden

    B&Q-owner Kingfisher boosted by new generation of 'young DIY-ers'

    Kingfisher saw a 44% profit rise as young DIY-ers fueled a surge in home improvements, driving B&Q & Screwfix sales during the Covid period.

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    10 Post-COVID Tips for Returning to Work
    3/30/2021—ECI Staff

    10 Post-COVID Tips for Returning to Work

    Here are 10 key safety considerations for gradually returning employees and visitors to your workplace in light of COVID-19.

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    Microsoft Teams image 2
    3/24/2021—ECI Staff

    Merchant Beware: 8 Warning Signs of Credit Card Fraud

    With credit card fraud on the rise, learn the warning signs to that your business knows what to look for to prevent it from happening to you.

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    Smiling office worker wearing a headset at a computer, with colleagues collaborating in the background.
    3/23/2021—Tamsin Bowden

    Support to employment and businesses in 2021 Budget

    The 2021 Budget extends furlough, offers SME software support, and continues sick pay relief to protect UK jobs and boost productivity post-COVID-19.

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    Smiling office worker wearing a headset at a computer, with colleagues collaborating in the background.
    3/23/2021—Tamsin Bowden

    Hundreds of UK firms compromised by Exchange email hack

    Over 500 UK firms compromised in global Exchange email hack linked to Chinese group Hafnium; Microsoft urges urgent security updates to prevent further breaches.

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    Tips for Attracting and Keeping New Customers Blog
    3/23/2021—ECI Staff

    Tips for Attracting and Keeping New Customers

    Get three tips for getting people to speak positively about your company and help to bring in and keep new customers.

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    Two professionals reviewing residential construction plans on a laptop during a MarkSystems consulting session.
    3/18/2021—ECI Staff

    3 Ways MarkSystems Consultants Help Builders Automate and Become More Efficient

    Residential construction consulting helps home builders automate tasks, cut costs, and boost efficiency with real-world solutions. Explore how it works now.

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    4 Factors to Attracting Qualified Employees
    3/16/2021—ECI Staff

    4 Factors to Attracting Qualified Employees

    Attracting qualified employees can be difficult, especially with an expanding remote-work world.

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