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A lot has been written about how consumer behavior has shifted, but very little about how A.I. has driven this shift. Algorithms will only become more central to how marketers connect with prospects and customers – and that has big implications to the structure of the modern marketing department. Over the next 3 to 5 years, advertising’s ability to interrupt people with irrelevant messages will decline significantly. The algorithms tasked with creating the best possible user experiences will not let you ruin things by spending 42 cents on an ad. Those days are numbered. Content in context of what the user needs or wants will reign supreme.
This shift will force three big changes to how marketing departments function:
Algorithms will play an oversized role in marketing and sales effectiveness each year. It is time to deeply consider how marketing departments structures and deliverables will continue to evolve as a result.