Celebrating The 2025 AvidCX Award Winners

Summary: Every year, the AvidCX Awards spotlight the homebuilders who go above and beyond in customer experience. Backed by real homeowner feedback, these awards celebrate trust, service, and excellence. From national leaders to local standouts, the winners represent the best in North American homebuilding.

Each year, we tip our hats to the best of the best — the builders who don’t just meet expectations, but blow right past them to deliver something truly memorable for every homebuyer. And this year’s winners? They nailed it.

We’re proud to announce the 2025 AvidCX Award Winners, recognizing homebuilders across North America who set the bar for customer satisfaction, service, and trust and keep raising it.

What Are the AvidCX Awards?

Think of the AvidCX Awards as the “Oscars of homebuilding.” Instead of critics, the judges are actual homeowners—people living in and experiencing these homes every day. Using ECI’s AvidCX™ platform, homeowner surveys shape the rankings, making these awards a real-world reflection of satisfaction and trust.

These nominees are based on honest feedback from actual homeowners, gathered through ECI’s proprietary AvidCX™ platform. That’s what makes these awards matter. So, who made the cut this year?

🏆 The AvidCX Cup Winners

The most coveted award of them all — The AvidCX Cup — goes to the single top-scoring builder in each category across all of North America, based on surveys from the first year of homeownership.

• Production: KB Home – Los Angeles/Ventura
• Custom: AR Homes – Barry Rutenberg and Associates, Inc.
• Small Volume: Windsor Homes

“This award is a testament to the dedication and hard work of the entire KB team. We thank ECI for this meaningful recognition and for their continued leadership in elevating excellence across our industry,”
— Rob McGibney, president and COO, KB Home

💎 AvidCX Diamond Award Winners

This award honors builders who received the highest customer experience scores nationwide in the first 90 days of homeownership.

United States

• Production: M/I Homes – Fort Myers/Naples
• Custom: AR – Paragon Homes of Charlotte, Inc.

“Profound customer experience is, and always has been, a core purpose and core value of M/I Homes. This is truly an honor for us,”
— Bruce Borden, M/I Homes

Canada

• Production: Minto – Calgary LR – Condo
• Custom: Maison Design + Build
• Small Volume: Rinaldi Homes

“There's no greater compliment than knowing our clients are truly happy with their experience. This award reflects the heart of what we do,”
— Danielle Rinaldi, vice president, Rinaldi Homes

🥇 AvidCX Gold Award Winners

Presented to builders with the highest regional scores from their homebuyers during the move-in period.

North Central Region

• Production: M/I Homes – Indianapolis
• Custom: American Heritage Homes
• Small Volume: Traditions Building Group

Northeast Region

• Production: Dream Finders – Capital

“This award is a testament to the culture of the Capital Division of Dream Finders Homes, fueled by our desire to do the right thing for our homeowners and communities,”
— Tony Vasquez, Dream Finders Homes

South Central Region

• Production: M/I Homes – Dallas

Southeast Region

• Production: Dream Finders – Bluffton, S.C.
• Custom: AR Homes – SandStar Homes, LLC

West Region

• Production: KB Home – Sacramento, Calif.
• Small Volume: McStain Neighborhoods

Canadian Regional Winners

Province of Alberta

• Production: Brookfield – Edmonton, Alberta
• Custom: Augusta Fine Homes – Calgary, Alberta
• Small Volume: Five Star Homes

“Earning the AvidCX Gold Award is a meaningful reflection of the care, dedication, and pride our team brings to each homeowner journey.”
— Rebecca Meier, Brookfield Residential

Province of British Columbia

• Custom: Miracon Developments Inc.
• Small Volume: Carrington Homes

Province of Ontario

• Production: Brookfield – Ontario LR

Province of Saskatchewan

• Production: North Ridge – Saskatoon, Saskatchewan

🌟 AvidCX Service Award Winners

It’s not just about great companies — it’s about the outstanding individuals who make them great. Each year, we honor top-performing homebuilding professionals who score in the top 5% of AvidCX’s national database for their roles.

👉 Click here to expand the full list of Service Award winners.

📊 Benchmark Award Honorees

In addition to the major winners above, we also recognize dozens of high-performing builders who rank in the top 25% nationally on AvidCX's move-in surveys.

👉 View the full list of AvidCX Benchmark Award Winners here.

Why This Matters

Customer experience isn’t just a buzzword—it’s the backbone of trust in homebuilding. These awards:

• Show which builders are consistently earning homeowner trust.
• Provide a benchmark for quality and service across the industry.
• Highlight how real feedback fuels better building practices.

As Aaron Everson, Avid Business Unit Leader, said:

“The AvidCX Awards serve as a trusted benchmark for customer service.”

Recap: The AvidCX Awards celebrate the best in homebuilding, as chosen by the people who matter most: homeowners. From national leaders like KB Home and M/I Homes to local standouts in Canada, these winners are setting the standard for trust, service, and customer experience.

Want to learn more about how AvidCX™ can help you deliver award-winning experiences?
Contact us today or explore the AvidCX platform.