Deliveries Are Harder To Manage. Here’s How We’re Fixing It.

Summary: Delivery has become a major source of friction for lumber yards and building supply dealers due to lost paper tickets, missed signatures, poor jobsite connectivity, and limited dispatch visibility. Spruce is building a mobile delivery app that works offline, captures automatic proof of delivery, and gives teams real-time answers without changing existing workflows or systems.

For lumber yards and building supply dealers, delivery used to be simple. Load the truck. Drop the materials. Get a signed ticket back at the end of the day. 

That’s not how it works anymore. 

Today, delivery has become one of the biggest sources of friction between dealers, drivers, dispatch, and customers. And most of the tools yards rely on weren’t built for the way delivery happens in the field. 

That’s why we’re building a new Spruce mobile delivery app, focused on giving teams clear answers on delivery without extra work. 

The biggest problem with delivery today 

We hear our customers experiencing the same issues over and over and over again: 

• Paper tickets get lost, signatures are missed, and details are hard to read or incomplete.
• Many apps don’t work well on jobsites with spotty service, forcing drivers to work around them.
• Dispatch lacks real visibility, like when a contractor calls asking, “Where’s my load?” Teams are left chasing drivers by phone.
• Proof of delivery isn’t consistent without photos, timestamps, and signatures; disputes turn into credits, re-runs, and write-offs.
• If proof doesn’t come back clean, invoices don’t go out on time. 

At the same time, your customer expectations have changed. Contractors now expect instant answers, not callbacks. Reliable delivery visibility has become a must.  

Why we built a new mobile delivery app 

To start, we focused on fixing the parts of delivery that cause the most pain today. 

Our approach was simple: 

• Keep dispatch where it already lives
• Give drivers a tool that actually works in the field
• Make proof of delivery automatic, not optional
• Improve visibility without adding steps or systems
• Make this available on multiple operating systems (Apple, Android). 

This is a mobile-first delivery experience designed to fit into existing Spruce workflows, not replace them or force yards to change how they operate. 

What the mobile delivery app does 

The mobile delivery app focuses on the moments that matter most between dispatch and delivery: 

Reliable proof of delivery 

Drivers capture photos, signatures, and notes directly on their phones, with timestamps and GPS data. Proof comes back clean and complete, without relying on paper tickets. 

Works with poor or no signal 

Jobsites don’t always have service. The app works offline and syncs automatically once the driver reconnects, so delivery doesn’t stop when the signal drops. 

Real visibility for dispatch and teams 

Dispatch and office teams can see: 

• What’s still out
• What’s been delivered
• Documentation for faster answers to customers and fewer end-of-day surprises. 

Faster billing, fewer disputes 

When proof of delivery is clear and immediate, invoices go out faster. Protect your margins and cash flow while never hearing “we didn’t get it,” again.  

Not a one-off tool 

This mobile delivery app is a focused first step. It modernizes the most critical parts of delivery today, like driver mobility and proof of delivery, while laying the groundwork for deeper delivery capabilities over time. 

Spruce remains the system of record. The mobile app extends it into the field, where your deliveries happen. 

How delivery works in your yard 

Every yard runs deliveries a little differently. Some are still paper-heavy, while others are halfway digital. But most shops are somewhere in between the two methods. 

If delivery is creating friction for your team today, we’d like to hear about it. 

Talk to us about what you need from dispatch to delivery, whether that’s cleaner proof, better visibility, or fewer disputes. We’ll show you how the mobile delivery app fits and where it can help right away. 

Recap: This blog explains why traditional delivery processes no longer work and how Spruce is modernizing delivery in the field. The mobile delivery app gives drivers a reliable tool, provides dispatch with real visibility, and ensures clean proof of delivery through photos, signatures, timestamps, and GPS data. The result is faster billing, fewer disputes, and smoother delivery operations.