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RockSolid POS®

POS Software for Hardware and Lumber Businesses

Industry-focused

RockSolid POS was developed as a collaboration between a hardware store owner and a team of professional developers. RockSolid was built by hardware dealers for hardware dealers.

Reliable

Installed at more than 1,400 retail locations from coast to coast, RockSolid is a proven POS solution — recommended as the best of its kind by True Value Hardware.

Advanced

RockSolid puts state-of-the-art technology at your command, with features ranging from electronic signature capture to RF inventory control scanning.

Cost-Effective

With value pricing and support from one of the industry’s largest and most stable software providers, RockSolid offers a tremendous ROI.

Intuitive

Easy to learn and use, RockSolid POS is the perfect solution for managing your retail operation.

Features

The Industry's Best POS Value

The following is list of RockSolid's modules, each with dozens of features to help you get the job done:

Standard Features

Point-of-Sale
Purchasing and Receiving
Supplier Communications
Inventory Control (pictured at right)
Accounts Receivable
Customer Record Management
Employee Time Tracking
Reporting

Optional Features

These add-on modules are available for an additional cost:

We could spend all day telling you that RockSolid POS is the perfect system for growing hardware stores. We could tell you that RockSolid is a combination of cutting-edge features and user-friendly interface. We could tell you that with prices staring at just $5,995, RockSolid is by far the best POS value in the industry.

Instead, we’ll let our customers say all that for us. Here are testimonials from RockSolid POS users across the nation:

Customer Form “In the three short months that Stevensville Hardware has been using it, the software seems bulletproof and the technical support has been unbelievable.”

– Phil Henderson, Stevensville Hardware, Wellington, FL

“I can honestly say I have never thought of a feature that the software didn’t have.”
– JW Karnas, Zinger Hardware, Austin, TX

“Well, after nine months all I have to say is ‘Why didn’t I change sooner?’ ”
– Rob Gardiner, Damariscotta Hardware, Damariscotta, ME

“I don’t know any other way to explain it. We love this program.”
– James A. Burns, Clovis, NM

“This system is so user friendly and reliable. I had so much confidence in this system that after only one day running it, I took a two- week vacation.”
– Jeff Arden, Lloyd’s Ace Hardware, Sutton, WV

“RockSolid POS is one of the best business decisions we have made. We highly recommend them to any retailer. They are simply the best out there!”
– David & Veronica Estey, Estey Hardware, Hinesburg, VT

“The only regret I have is that I didn’t switch over earlier.”
– Don Ferguson, Village Hardware & Paint, Chatham, NJ

Support, Implementation, & Training

Support

ECi’s experienced technicians are available to help if you have any questions or issues concerning the software. And when you call, you’ll speak to a qualified technical specialist who understands your business as well as our software.

Contacting Support

RockSolid POS Technical Support is available from 7:00 a.m. to 7:00 p.m. Eastern Time, Monday through Friday. We also offer technical support on Saturdays from 9:00 a.m. to 4:00 p.m. Eastern Time, and offer after hours emergency support for a small additional fee.

E-mail:
Toll Free: 800- 588- 5128
Be sure to include your name, store name, phone number, and description of the issue. If it is a “store/counter/credit card down” issue, please state that information clearly, in order to have the issue prioritized correctly.
Complete ECi RockSolid POS Support Information

Implementation

RockSolid is a complete turnkey solution. We strive to help you implement your software as quickly and efficiently as possible — sometimes in as little as three days—although every business is unique. Fast, efficient implementation is a benchmark that we take pride in, because the sooner our customers can begin using their new software, the sooner they see a return on their investment.

Introductory training on the software is provided through interactive, Web-based classes; you won’t have to worry about taking time away from your business or the expense of bringing a trainer on-site. ECi will even convert the basic business data from your current system for use in RockSolid POS.

Training

RockSolid POS users will soon have access to training resources like an online customer portal and a quick-fix database. ECi also hosts periodic regional and national users meetings, which offer classroom-style training and the chance network with dealers from around the country.

Hardware

We offer a wide selection of peripheral equipment to complement our software:

Batteries

1560mAh Battery
Extended 3600mAh Battery
Zebra Lithium Battery

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Battery Back-Ups

Back-UPS CS 350
Back-UPS CS 1500 VA
Tripp Lite's INTERNET550U
Tripp Lite's INTERNET750U

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Cash Drawers

Heavy Duty Cash Drawer (16" Depth)
Heavy Duty Cash Drawer (21" Depth)
Heavy Duty Drawer to Receipt Printer Cable
Heavy Duty Extra Till
Standard Cash Drawer
Standard Drawer to Receipt Printer Cable
Cash Drawer, Cover/MMF
APG Cash Drawer Plus Platform Step
APG Cash Drawer Caddy Garage

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Credit Card Solutions

PC Charge Plus 1 Year Support
PC Charge Additional User
ID Tech MiniMag Intelligent Swipe Reader

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Data Backup Devices

Handy Backup
Iomega REV 35 GB/90GB Drive
Iomega Extended 3 Year Warranty
REV TAPE35GB Backup Cartridge
REV - 5 Pack Tapes 35GB/90GB

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Keyboards

Unitech Ti/II Keyboard

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Labels and Ribbons

Do it Best Labels - Case
Dymo Labels 1" x 1" - Case
Dymo Labels 1" x 2" - Case
Orgill Dymo Labels - Case
QL220 Labels for Zebra Printer - Case
QL220 Yellow/White Labels for Zebra Printer
Shipping/Paint Can Dymo Labels 2.31" x 4"
Star SP300 Series Black Ribbon
Star SP300 Series Purple Ribbon
Star SP200 Series Purple Ribbon
Star SP200 Series Black Ribbon

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Networking Solutions

6' USB Cable
10' USB Cable
Cat 5E Cable 7'
Cat 5E Cable 10'
Cat 5E Cable 14'
Cat 5E Cable 25'
Cat 5E Cable 50'
Cat 5E Cable 75'
Cat 5E Cable 100'
Cat 5E Cable 125'
Cat 5E Cable 150'
Cat 5E Cable 200'
Cat 5E Cable 250'
5 Port Gigabit Switch
8 Port Gigabit Network Switch
16 Port Gigabit Network Switch
24 Port Gigabit Network Switch
Router Plus 4 Port Switch
7-port USB Hub
Linksys Wireless-G Access Point

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Pole Displays

RSPD3000 Pole Display

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Printers & Accessories

Brother HL 5250DN Printer
DYMO Labelwriter 400
DYMO Labelwriter 400 Twin Turbo
Dymo Cleaning Pads
HP Laserjet High Speed Duplex Printer - USB
HP Laser Jet P3005DN
Star Thermal Receipt Printer with USB Interface
3 Year Warranty for Star Printers
Star Printer Power Supply
Star 512 Non-Thermal Printer
Star Thermal Receipt Printer
QL220 Zebra Direct Thermal Mobile Printer
QL220 Mobile Printer Charger
Programming Cable for QL220
USB Cable
Parallel Cable 10'

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Receipt Paper

Bond Receipt Paper 1-ply
Bond Receipt Paper 2-ply
Star Receipt Paper 1-ply

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RF Scanning Devices & Accessories

MC50 Wireless Enterprise Digital Assistant
MC50 3 Year Warranty
MC50 3-Pack Replacement Stylus Pens
MC50 Accessories Bundle
MC50 Carrying Case (Rigid)
MC50 Carrying Case (Soft)
MC50 screen protectors (3 pack)
MC50 USB Cable
MC50 Power Supply Cord
MC50 Single Slot Cradle

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Scanners

Metrologic Fusion Omnidirectional Scanner - USB
Voyager Linear Scanner

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Signature Capture Products

Signature Capture Pad USB
Replacement Pen for L462 Signature Capture Pad
Plastic Tips for Signature Capture Pen

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System Requirements

We designed RockSolid POS software to run on any standard workstation running Microsoft
Windows XP Professional (32-bit or 64-bit) or Microsoft Windows 7 Professional (32-bit or 64-bit), and any standard server running Microsoft Server 2003 (32-bit or 64-bit) or Microsoft Server 2008 (32-bit or 64-bit). Microsoft Windows Vista is not supported in any configuration. (We can provide quotes for servers and PCs.)

Recommended Workstation:

An Intel-compatible computer with at least:

Windows XP Professional or Windows 7 Professional (32-bit or 64-bit)
2.66Ghz (or better) Intel® Core™ 2 Duo processor
2 GB RAM or higher
120 GB hard drive or better
SVGA monitor and video card (128 MB) capable of screen resolution 1024x768 (15" or
4x CD-RW drive (for initial installation)
Gigabit Ethernet adapter — only required for Network Environment (100/1000BaseT
Networking cable Category 5E or greater
Keyboard and mouse
6 USB ports and a powered hub
Uninterruptible Power Supply w/ surge protection
High speed internet for data and credit card processing
Dial up modem for backup data and credit card processing, and for all ACE communications. (US Robotics Performance PRO recommended)

Recommended Server:

Microsoft Windows Server 2003 or Server 2008 (32-bit or 64-bit)
2.66Ghz (or better) Intel® Core™ 2 Duo processor
4 GB RAM or higher
250 GB hard drive or better
SVGA monitor and video card (256 MB) capable of screen resolution 1024x768 (15" or larger recommended)
4x CD-RW drive (for initial installation)
Backup Device (Dell RD1000, Tape Drive, etc.) strongly recommended
Gigabit Ethernet adapter—only required for Network Environment (100/1000BaseT recommended)
Networking cable Category 5E or greater
Keyboard and mouse
6 USB ports
Uninterruptible Power Supply w/ surge protection
High speed internet for data and credit card processing
Dial up modem for backup data and credit card processing, and for all ACE communications. (US Robotics Performance PRO recommended)