WEBINAR: Inoculating Buyers, Setting Expectations and…
The Future of New Home Selections

On-demand Webinar

Inoculating Buyers, Setting Expectations and Managing Customer Experience

Watch On-demand


On-demand Webinar

Inoculating Buyers, Setting Expectations and Managing Customer Experience

Customer Experience Is Critical For Today's Builders

New rules of engagement are needed in today’s experience economy. Learn more about the stages of customization and commoditization that have impacted the homebuilding industry and how leading brands are using this knowledge to differentiate from the competition.

Register today to gain knowledge about expectation setting and inoculation strategies that help turn reactive customer situations into proactive opportunities for success!

Presenters

Tim Bailey

Chief Strategy Officer, Avid Ratings

As the Chief Strategy Officer at Avid Ratings, Tim provides customer experience expertise to help businesses increase sales, improve profits and enhance their brands. As the leader in customer experience solutions for the industry, Avid Ratings helps clients transform data into results.

Monica Wheaton

Director of Customer Success | Residential Home Construction

With over 25 years providing support for the home building industry, Monica has vast strategic leadership, marketing, and customer support experience. The Customer Success team is focused on helping our customers get the most value out of their ECI products.

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