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On-demand Webinar

Customer Care, Customer Service: One Company, One Voice

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On-demand Webinar

Customer Care, Customer Service: One Company, One Voice

Providing customers with a great experience is one of the most important things a home builder can do. Good word of mouth leads to referrals and more business for you. Things don't always go as planned when building a home which is why it’s important to plan your customer care.

The buyer's journey doesn't just stop when a homebuyer signs a purchase agreement. To deliver a truly exceptional home buying experience, it's critical to engage buyers every step of the way, from sales and marketing to warranty.

In this webinar, we'll look at:

  • The difference between customer care and customer experience
  • Aligning customer experience across departments
  • How to differentiate your business based on customer care
Presenter

Kerry Mulcrone

President, Kerry & Co

Kerry Mulcrone is an award-winning sales educator, mentor, motivator, and speaker. With more than 30 years in the new home industry, Kerry is known for her enthusiastic and practical approach to increasing customer, sales, and profitability. Kerry has attained the National Association of Home Builders prestigious award of Master of the Institute of Residential Marketing.

Watch On-demand

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