Are you a current customer in need of support?
We know that changing your business management software is a big decision and not one that is entered into lightly. From your purchase of RockSolid MAX POS software to implementation to ongoing support and training, the is committed to making the transition as smooth as possible.
Our RockSolid MAX hardware and lumberyard software implementation process revolves around a solid, tried-and-true plan to get your team ready for “go live.” We start by setting a timeline and assigning a primary trainer. From there we define touch points along the way to review milestones and future steps. The process includes data extraction/conversion, system set-up, review, and training. However, our process is flexible enough to incorporate any unique challenges your business may face.
Known for best-in-class service and support, the RockSolid MAX team is responsive and knows how to quickly get your organization past any obstacles it may encounter while using your system. Our support staff has been hand picked and carefully trained to help you utilize the software to reach your business goals.
In addition, our online Customer Support Center provides a wealth of content and information to help you learn more about the software, troubleshoot, and manage support tickets when needed.
Some software providers charge a fee to access training information, but RockSolid MAX is committed to helping you learn the POS software and offers unlimited free training classes for our customers. You can join one of 10 different live classes each week, taught by one of our experts, or watch recorded videos at your leisure. We also provide a comprehensive knowledge center with user guides and documentation, in addition to our helpful support personnel.