Online Account Management for Commercial Customers in LBM
Built within Spruce eCommerce, the Account Management module provides an online dashboard for your commercial customers to pay their balances 24/7 and in real-time, as well as view orders and quotes.
Cloud-based, online Account Management module directly connected to Spruce
For independent LBM dealers that need consistent and timely cash flow but struggle with resources for invoicing and collecting payments, Spruce eCommerce offers a cloud-based account management dashboard directly connected to Spruce that provides their customers with payment options from anywhere, resulting in consistent and timely payments.
Maximize Your AR Team's Time and Efficiency
Eliminate the need for chasing down customers by phone, mail, or email for bill payments, and avoid the inefficiencies of managing and depositing physical checks. Your Accounts Receivable (AR) team can redirect their focus from handling paper statements and processing checks to more critical tasks, such as balancing and closing the books.
By enabling customers to set up payment options through Spruce eCommerce, seamlessly integrated with Spruce’s accounting modules, you streamline the payment process. This integration allows your AR team to save valuable time and concentrate on essential financial management tasks.
Allow Customers to Track Orders in Real-Time, from Anywhere.
Your customers can keep an eye on the status of their materials by logging in to your Spruce eCommerce Account Management dashboard, regardless of whether the order was placed over the phone or in-store.
For LBM dealers serving builders and contractors on the move, the Spruce eCommerce integration with Spruce provides a self-serve view of their entire order history—both online and offline—providing seamless visibility and tracking from any jobsite or on-the-go.
Save You and Your Customers Money with ACH
By offering built-in payment options such as ACH with Spruce and Spruce eCommerce, you eliminate the delays associated with processing physical checks and provide you and your customers with a means to save on credit card fees.
Fast Implementation. Fast ROI
Ecommerce doesn’t only mean “online shopping.” Spruce eCommerce Account Management can be implemented without listing your inventory online, thus streamlining the implementation process and accelerating your return on investment. Begin your ecommerce journey with a gradual approach by establishing an online account management dashboard for your commercial customers, enhancing your customer service.
Eliminate Human-Error with Automated Payment Options, Discounting, and ACH
Spruce eCommerce Account Management offers various payment options for balance-forward customers or open-item customers, with full control of user-based permissions or account-based permissions. Dealers can also set “prompt pay” discounts or other discounts based on payment types, which automatically integrate with Spruce AR, eliminating the manual calculations and entry from your AR team.
“We've been operating in the ecommerce world for about 3.5 years now, and this is the first time I've felt excited about the future and our ability to evolve with a system that easily scales as we grow.”
“Since the launch of Spruce eCommerce, our customer experience improved simply because they now have that facility to be able to order online.”