Customer Success Stories: How Leading Homebuilders Elevate the Homebuyer Experience with AvidCX
Homebuilders across North America are using AvidCX to transform customer feedback into real-time action, drive employee engagement, and benchmark performance. From the largest production homebuilders to custom and multi-family builders, these companies share one goal: to deliver a standout customer experience that builds trust and drives loyalty.
Explore how AvidCX has helped industry leaders uncover insights, improve satisfaction scores, and create stronger, more transparent cultures.
Hear it straight from our customers
See why homebuilders trust AvidCX as an intuitive, effective customer experience platform that helps them elevate satisfaction, strengthen relationships, and drive loyalty.
Brown Haven Homes
Radical Transparency: The Key to Brown Haven Homes’ Success
Frustrated with a lack of visibility, Brown Haven Homes turned to AvidCX to bring clarity and consistency to their customer experience. By leveraging Avid’s platform, the team gained actionable insights, empowered employees, and fostered a culture of “radical transparency.” As President John Allen puts it, "Having the information you need to make quick decisions and respond to customer concerns is extremely important."
Bedrock Homes
Improving CX and Benchmarking Success with AvidCX
When their old survey platform fell short, Bedrock Homes partnered with AvidCX to identify both wins and weak points across the buyer journey. In the first year, they raised their Total Homebuyer Experience score from 78 to 90 and began benchmarking against competitors. “Avid’s tools were so helpful in showing us how we stacked up against other builders in the Edmonton area,” says General Manager Dee Tran.
Crystal Creek Homes
Creating a Team-Oriented Culture Through Feedback
Crystal Creek Homes knew the key to improving their business was honest, consistent feedback—but motivating internal teams to take ownership of survey data was a challenge. With AvidCX, they created a culture of accountability, empowering employees to review, act on, and celebrate customer feedback.
Tim O’Brien Homes
Embedding Customer Experience Into Company Culture
For Tim O’Brien Homes, customer experience isn’t just a program—it’s a core company value. With AvidCX, the team has built a culture where customer feedback drives performance, reinforces team accountability, and aligns every department toward a shared standard of excellence. Avid's tools help them turn every homebuyer experience into a measurable opportunity to improve.
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