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Warranty360: Product Updates & What's Next

About the event

Join us for Warranty 360, a focused webinar where we’ll explore how ECI’s connected tools—MarkSystems, Lasso, and Avid—work together to deliver a seamless and efficient customer experience.

Presenters Brad Haubert, Heidi Schroeder, and Laura Portz will share exciting product updates, showcase a cross-platform view of warranty functionality, and highlight how to track customer feedback, respond to concerns, and support your team through every stage of the handoff process.

You’ll also get a first look at upcoming content and events, plus an exclusive announcement about our new Ambassador Program—designed to recognize and empower our most engaged users.

Don’t miss this opportunity to stay ahead, get inspired, and make the most of your ECI tools—register now and be part of the conversation shaping the future of warranty service.

Presenters

Missy Shipler

Director of Customer Success | Avid

As the Director of Customer Success at ECI Avid, Missy leads the team focused on delivering exceptional support and guidance to builders using Avid’s warranty and customer experience solutions. With a strong background in homebuilding operations and client services, Missy is passionate about helping builders streamline their post-close processes, improve homeowner satisfaction, and build lasting customer loyalty. Her hands-on approach and deep industry knowledge make her a trusted partner for builders looking to elevate their warranty experience.

Laura Portz

Head of New Products | Avid

Laura Portz is a seasoned leader in home services and customer experience, currently spearheading new product development for the Avid suite. With a background spanning nonprofit association management, hospitality, and customer-focused technology, Laura excels at leading teams in creating innovative solutions that enhance homeowner satisfaction and streamline builder processes.