Big Ideas for Small Businesses Industry experts offer tips on using your software and managing every aspect of your business from sales and marketing to human resources and payment processing. + Page 18
5 “Hats” the CRM Champion Must Wear in Your Organization
The CRM champion is an appointee who takes on seven roles as your organization moves from consideration, to adoption, to implementation of a CRM solution.
Why You Need a CRM Champion
In this article, we define the role of the CRM champion, explain the core skills this appointee must have, and suggest whom you should assign this critical role.
Measuring Managed Print Services (MPS) Success: 5 KPIs to Track
Here are five key performance indicators (KPIs) to gauge the success of your managed print services (MPS) program.
Considering Artificial Intelligence and Machine Learning Technologies? Be Curious but Wary.
See how AI transforms businesses with real-world applications, cutting through the hype. Learn to leverage AI effectively for growth!
Enable Customer Service and Field Support with Mobile CRM Tools
Mobile CRM tools are the drivers for raising the customer experience bar; customers now expect real-time information from any touch point they have with your business.
4 Reasons Why Your Business Needs CRM
Customer Relationship Management (CRM) is vital to every small and medium-sized business. 2018 is the Year of the Customer and smart customer relationship management for 4...
Inside the ECI Cloud: The Cornerstones of a Successful Cloud Service Part 2
The Cornerstones of a Successful Cloud Service dives into the importance of providing layered security and data backup to ensure that data and systems are fully protected...
3-Point Inspection Maximizes Website Visibility and Performance
SMBs, use this 3-point inspection checklist quarterly to indicate that the fundamental details of website design, content, and marketing features are in order.
Five Steps to a Successful Press Release
Using best practices for format, content, structure, and components, anyone can create a press release in five easy steps.
Email Best Practices: Pay Attention to the Data
Email Best Practices for Small Business provides instructive feedback that can help you improve email performance
10 Ways to Differentiate Your Business from the Competition
No matter which business you are in, at some point you will worry about competitors. In this ECI blog post, we explain how you can differentiate yourself, your product, or...