In a dynamic industry where adaptability and foresight are paramount, Laryssa Alexander, president of the Field Service Division at ECI Software Solutions, has been recognized as a 2025 Difference Maker by ENX Magazine. 

This honor underscores her long-standing commitment to innovation and highlights her role in shaping technology strategies that enable service-driven businesses to thrive in an ever-changing environment. 

With more than 25 years of experience, Alexander has demonstrated a deep understanding of the evolving needs of the industry. Her leadership has been instrumental in transforming ECI’s offerings into modern, integrated, cloud-based solutions that support the long-term success of ECI customers. 

Her journey to executive leadership reflects a rare blend of technical insight and strategic vision. Alexander is known for building high-performing teams and empowering others to challenge the status quo, traits that continue to influence the field service space in meaningful ways. 

Under her leadership, strategic acquisitions have unified best-in-class ERP, device management, and mobile service management solutions under one umbrella. Alexander has placed a strong focus on broader integrations, process automation, and emerging artificial intelligence technologies ensuring that field service companies have modern, scalable tools needed to grow in a changing marketplace. 

Beyond driving innovation, Alexander is recognized for cultivating lasting relationships with customers. Her personal investment in their success has created a culture of trust, collaboration, and transformation, making ECI a true partner for organizations navigating complex service and technology challenges. 

As service technology landscapes continue to evolve, Alexander exemplifies the leadership, adaptability and vision that will define the next generation of industry growth. Her selection as a 2025 Difference Maker by ENX Magazine is testament to her impact and influence.

For business leaders seeking insight into the future of field service, Alexander’s work offers a blueprint for progress.