Our AI Strategy
Practical AI. Real-World Impact.
Artificial Intelligence (AI) is reshaping the technology landscape, but we’re staying true to our mission: helping small and midsize businesses tackle the real-world challenges of running and scaling operations. Our embedded, practical AI strategy for SMBs shifts from reactive problem-solving to proactive decision-making, unlocking agility and growth through purpose-built tools. With profound industry understanding, we develop purpose-built solutions that help SMBs work smarter, move faster, and grow with confidence.
We don’t invest in AI for the buzz
We believe AI should do more than impress. It should work hard for your business. That means being secure, practical, and deeply embedded in the tools you rely on every day.
Our approach turns complexity into clarity, stripping away the guesswork and putting real, actionable insight at your fingertips. With AI built directly into our industry-specific solutions, you’re not reacting to problems but staying ahead of them.
Leading the charge is our ECI AI Foundry team, a cross-functional team of engineers, data scientists, and product experts solely focused on making AI relevant, relatable, and results-driven for SMBs. From architecture to adoption, the AI Foundry ensures innovation is not just built; it’s built for you.
After implementing AI within their ERP, businesses have experienced:
Reduction in task processing times. - Market.us
Increase in accuracy in business functions. - Market.us
Reduction in operating costs. - McKinsey
Here’s how we bring Practical AI to life for SMBs:
Built by industry experts
Our teams combine industry knowledge with technical expertise to ensure our AI is relevant, practical, and tuned to your business needs. We work closely with customers to ensure our solutions stay grounded in the real world.
AI with a purpose
We don’t add AI for show. Every feature is designed to solve real business problems, drive efficiency, and enhance the tools our customers rely on daily.
Tailored for your industry
Our AI capabilities are designed to address the unique challenges of the industries we serve and are built directly into our industry-specific solutions, ensuring that every capability delivers meaningful impact.
Real Customers. Real Results.
“Using ECI’s ecommerce AI Agent tool was genuinely impressive; it even picked up details like whether a product was biodegradable. Normally, writing one product description from scratch takes around 20 minutes (and even longer if we’re missing information). With the AI tool, I created 50 descriptions in just half an hour. The time saved and the level of detail it captured were remarkable.”
“The AI Bill of Materials Builder has completely blown me away. I haven’t had to fix a single thing. Everything matches my ERP system perfectly. It’s been 100% accurate and incredibly fast. I am saving anywhere from a couple hours to up to 40 hours of data entry per project. This tool is a game-changer.”
Explore just a few of our built-in AI capabilities:
Connect with us to dive deep into the AI capabilities we have built specifically for your industry.
AI Bill of Materials builder
With our AI Bill of Materials (BOM) Builder, you can automatically extract relevant data from BOM files and upload that information into your ERP. This speeds up workflows so you can spend less time on tedious tasks and more time growing your business.
AI-enhanced forecasting
AI-driven forecasting builds on historical sales data via algorithms, including exponential smoothing to generate accurate projections with less manual effort. This improves the planning process, builds confidence in data, and helps make future growth more predictable.
AI warranty triage
Automate the manual review and routing of homeowner warranty requests with an AI-driven triage system. This guides homeowners through a Q&A process, automatically analyzing and routing requests to the appropriate resolution path, reducing response time and increasing efficiency.
AI-powered service call resolutions
Our AI Assist tool enables office technology service businesses to resolve equipment issues faster, more accurately, and at lower cost – addressing key challenges such as declining first-time fix rates, rising labor costs, and widening technician skills gaps.
AI-optimized insights and content
The AI Agent helps businesses understand and engage customers through instant insights into top buyers, churn risks, and purchasing trends, enabling more innovative marketing and retention. Meanwhile, AI-optimized product descriptions boost search visibility, traffic, and conversions—turning browsers into buyers and increasing overall sales.
AI sentiment tagging
Automatically categorize customer feedback and detect sentiment with AI-powered tagging, giving homebuilders a deeper understanding of buyer emotions and priorities. These insights help refine messaging, align teams, and focus efforts on what truly drives satisfaction, loyalty, and long-term success.
See our Practical AI in action
FAQs
What does "Practical AI" mean?
Practical AI is AI that works hard for your business, not just looks impressive in a demo. It is secure, reliable, and deeply embedded into the tools you use every day. Instead of chasing hype, practical AI focuses on solving real problems for SMBs in ways that make daily work easier, faster, and smarter.
At ECI, practical AI means features that fit naturally into the software systems our customers already rely on. It protects your data, streamlines everyday workflows, and delivers measurable impact, from automating complex tasks like BOM creation to surfacing smarter insights that help you make decisions with confidence.
How does ECI help small and medium-sized businesses (SMBs)?
ECI Software Solutions helps SMBs overcome the day-to-day challenges of running and growing a business. We offer industry-specific software solutions that help SMBs operate more efficiently, scale faster, and grow with confidence.
Does ECI use Artificial Intelligence (AI)?
Yes. ECI integrates AI directly into our industry-specific solutions, but with a focus on practical, secure, and easy-to-use tools. We recognize the challenges of managing multiple third-party AI solutions alongside ERP systems. That’s why our roadmap includes making AI-driven features an integral part of our software solutions. Our AI capabilities are built to simplify complex tasks, remove guesswork, and provide actionable insights that help business leaders make smarter decisions, faster.
How does ECI’s AI help SMBs?
For SMBs where speed, accuracy, and agility matter, our AI transforms decision-making from reactive to proactive. It helps spot risks early, identify areas for efficiency, and give teams the confidence to act quickly and decisively.
What makes ECI’s AI different?
- Built by industry experts: Our AI is developed by teams who understand your industry, ensuring it solves real problems and delivers practical value.
- AI with a purpose: Every AI feature is designed to enhance your operations—not added for the sake of technology buzz.
- Tailored for your industry: ECI’s AI is built for the industries we serve, including ecommerce, CRM, and analytics—delivering targeted impact where it matters most.
What is the AI Foundry team at ECI?
The AI Foundry team at ECI is a specialized group of AI experts focused on delivering secure, practical, and industry-specific artificial intelligence solutions for small and midsize businesses. This team drives ECI’s AI strategy by developing scalable AI tools that are built into our ERP software to help SMBs work smarter and compete more effectively.
Comprising engineers, data scientists, and product leaders, the AI Foundry team ensures every AI capability is designed to simplify business operations, surface actionable insights, and support faster, more confident decision-making. Their work powers the future of ERP with intelligent automation tailored to your industry.
How does ECI ensure customer data privacy when using AI?
ECI is committed to safeguarding our customers’ business data at every stage of our AI processes. We only collect the minimum data needed to deliver our services and never sell your personal information. Your data is protected with encryption both when it is stored and when it is transmitted. Our practices comply with global privacy regulations such as GDPR and CCPA.
How does AI integrate with ERP systems, and what are the benefits?
Currently, many businesses use third-party AI applications that connect to their ERP data, process workflows, and then feed results back into the ERP. While this interconnected environment can add value, it often leads to a complex stack of applications that is difficult to manage. AI capabilities that are built directly into the core ERP simplify workflows, reduce complexity, and enhance organizations' manageability.
How can AI-powered ERP solutions improve decision-making?
AI-enabled ERP platforms deliver real-time data analytics and actionable insights, empowering businesses to make quicker, more informed decisions. By leveraging AI within the ERP, companies can streamline operations, enhance forecasting accuracy, and deliver superior customer experiences.
What unique AI solutions does ECI offer for my industry?
We provide industry-specific AI tools designed to address your industry's unique challenges, from manufacturing and construction to distribution and field services. To discover how our AI can drive growth and efficiency in your industry, contact us directly for a personalized consultation.
