Our AI Strategy
Practical AI. Real-World Impact.
At ECI, we help small and medium-sized businesses (SMBs) tackle the real-world challenges of running and scaling operations. Our embedded AI strategy for SMBs shifts from reactive problem-solving to proactive decision-making, unlocking agility and growth through purpose-built tools. With profound industry understanding, we develop purpose-built solutions that help SMBs work smarter, move faster, and grow with confidence. Artificial Intelligence (AI) is an important part of this mission.
We don’t invest in AI for the buzz
Our focus is on practical, secure, and embedded AI that simplifies complex analysis, removes guesswork, and surfaces the insights that actually matter to you. Built directly into our industry-specific solutions, our AI tools help leaders make faster, smarter decisions in the moments that count.
For businesses where speed, accuracy, and agility are critical, our AI shifts decision-making from reactive to proactive, spotting risks early, uncovering new efficiencies, and enabling teams to act with clarity.
After implementing AI within their ERP, businesses have experienced:
Reduction in task processing times. - Market.us
Increase in accuracy in business functions. - Market.us
Reduction in operating costs. - McKinsey
Here’s how we bring AI to life for SMBs:
Built by industry experts
Our teams combine industry knowledge with technical expertise to ensure our AI is relevant, practical, and tuned to your business needs. We work closely with customers to ensure our solutions stay grounded in the real world.
AI with a purpose
We don’t add AI for show. Every feature is designed to solve real business problems, drive efficiency, and enhance the tools our customers rely on daily.
Tailored for your industry
Our AI capabilities are designed to address the unique challenges of the industries we serve and are built directly into our industry-specific solutions, ensuring that every capability delivers meaningful impact.
FAQs
How does ECI help small and medium-sized businesses (SMBs)?
ECI Software Solutions helps SMBs overcome the day-to-day challenges of running and growing a business. We offer industry-specific software solutions that help SMBs operate more efficiently, scale faster, and grow with confidence.
Does ECI use Artificial Intelligence (AI)?
Yes. ECI integrates AI directly into our industry-specific solutions, but with a focus on practical, secure, and easy-to-use tools. We recognize the challenges of managing multiple third-party AI solutions alongside ERP systems. That’s why our roadmap includes making AI-driven features an integral part of our software solutions. Our AI capabilities are built to simplify complex tasks, remove guesswork, and provide actionable insights that help business leaders make smarter decisions, faster.
How does ECI’s AI help SMBs?
For SMBs where speed, accuracy, and agility matter, our AI transforms decision-making from reactive to proactive. It helps spot risks early, identify areas for efficiency, and give teams the confidence to act quickly and decisively.
What makes ECI’s AI different?
- Built by industry experts: Our AI is developed by teams who understand your industry, ensuring it solves real problems and delivers practical value.
- AI with a purpose: Every AI feature is designed to enhance your operations—not added for the sake of technology buzz.
- Tailored for your industry: ECI’s AI is built for the industries we serve, including ecommerce, CRM, and analytics—delivering targeted impact where it matters most.
How does ECI ensure customer data privacy when using AI?
ECI is committed to safeguarding our customers’ business data at every stage of our AI processes. We only collect the minimum data needed to deliver our services and never sell your personal information. Your data is protected with encryption both when it is stored and when it is transmitted. Our practices comply with global privacy regulations such as GDPR and CCPA.
How does AI integrate with ERP systems, and what are the benefits?
Currently, many businesses use third-party AI applications that connect to their ERP data, process workflows, and then feed results back into the ERP. While this interconnected environment can add value, it often leads to a complex stack of applications that is difficult to manage. AI capabilities that are built directly into the core ERP simplify workflows, reduce complexity, and enhance organizations' manageability.
How can AI-powered ERP solutions improve decision-making?
AI-enabled ERP platforms deliver real-time data analytics and actionable insights, empowering businesses to make quicker, more informed decisions. By leveraging AI within the ERP, companies can streamline operations, enhance forecasting accuracy, and deliver superior customer experiences.
What unique AI solutions does ECI offer for my industry?
We provide industry-specific AI tools designed to address your industry's unique challenges, from manufacturing and construction to distribution and field services. To discover how our AI can drive growth and efficiency in your industry, contact us directly for a personalized consultation.