Customer Excellence Awards 2020

ECI is excited to introduce the new Customer Excellence Awards

The ECI Customer Excellence Awards honor businesses that have successfully deployed ECI solutions and are achieving excellence in business efficiency, customer experience, and overall performance. Open to all current ECI customers* around the world, awards will acknowledge innovators, growth drivers, and visionaries in their use of business technology to achieve digital transformation.

Due to the cancellation of the ECI 2020 Connect conference, the 2020 Customer Excellence Awards will be announced with a press release in early November, rather than at the 2020 Connect conference.

The 2021 Customer Excellence Awards will be open for submission, February through June 2021 with the winners to be announced in November 2021.

Stock Award Category 1 2x

Award Category

Business Transformation

Transforming a business by harnessing ECI Solutions to improve and accelerate business growth.

Stock Award Category 2 2x

Award Category

Cloud/SaaS Deployment

Achieving measurable business benefits by deploying or upgrading to an ECI Software solution in the cloud.

Nominations for 2020 are now closed.

How do I make a nomination?


Select award category

Select the award category and submit an entry via ECI’s online award entry form.


Fill out nomination form

Entries should include metrics that demonstrate the benefits and impact of ECI’s solutions on their business.


Submit entry

You will receive confirmation of your entry. Nominations for 2020 are closed.

How are awards judged?

Award entries will be reviewed by an independent panel of judges consisting of ECI employees and partners, and evaluated based on:

Complexity of the project

Which business areas are impacted by the project?

Clearly stated objectives

Why was this initiative started? What were the deliverables? How was success defined? (e.g., customer service improvements, strategic/competitive advantage, etc.)

Overall business impact of the initiative relative to stated goals

What was achieved? How did this compare to the original KPIs? (e.g., cost savings, revenue/profit gains, higher inventory turns, improved employee productivity, improved sales per employee number, ROI)

Other facts and circumstances that ECI in its sole discretion considers relevant to selecting an appropriate winner.

Nomination Timeline

September 1, 2020

Finalists Announced

November 16, 2020

Winners Announced

The winners of the ECI Customer Excellence Awards will be announced on Monday, November 16, 2020.

Free Admission to Connect 2022

The winner of each award category for 2020, 2021 and 2022 Customer Excellence Awards will receive free 2022 conference admission, airfare, and 2-night hotel stay at the Gaylord Rockies Resort & Convention Center in Aurora, Colorado, host hotel for 2022 Connect.

Check back early next year for the 2021 Awards Nomination Timeline

There's more!

Winners will receive extensive publicity and visibility within their industry, generated by ECI's public relations team and agency.

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