Customer Excellence Awards 2020
CUSTOMEREXCELLENCEAWARDS 2020

Congratulations to Excel Connection, ECI’s first Customer Excellence Award Winner

The ECI Customer Excellence Awards honor businesses that have successfully deployed ECI solutions and are achieving excellence in business efficiency, customer experience, and overall performance. Open to all current ECI customers* around the world, awards will acknowledge innovators, growth drivers, and visionaries in their use of business technology to achieve digital transformation.

After narrowing the submissions and interviewing finalists, ECI chose M1 customer, Excel Connection, as its first Customer Excellence Award Winner. A wire and cable manufacturer, Excel not only transformed their business using M1, but continued to innovate and adapt its ERP use as an essential business during the COVID-19 pandemic


Business Transformation Award Winner 2020
Excel Connection

Excel Connection Tile Image 705x426

www.excelconn.com
Milwaukee, Wisconsin
Established: 1986

Business Challenges:

  • Antiquated ERP with no insight into job status
  • Reports that took hours to run and provided little details
  • Paper-based scheduling caused communication errors and missed deadlines
  • Lack of production tracking lead to unnecessary expediting of jobs
  • Order confusion caused stocking issues and shortages

Benefits of M1

  • The number of stock jobs closed late has decreased by 40%
  • Daily paper schedules have been eliminated, resulting in jobs completing 1 to 2 weeks before due dates
  • Obsolete and slow-moving inventory has gone down from $100K to $40K
  • Efficiencies are up from 64% to 95%
  • Real-time access to reports enables smart decision making, fast

As COVID-19 spread throughout the U.S, Excel was deemed an essential business and therefore needed to figure out how to efficiently conduct operations despite shutdowns, disrupted supply chains and shipping networks.

With M1, Excel could see what jobs were being worked on, ensuring employees were prioritizing correctly, and could receive real-time job updates to ensure on-time delivery to customers. And, using their centralized system, all authorized personnel at Excel were able to access the information necessary to work remotely and comply with health regulations.

“Beyond optimizing our business as a whole, M1 really helped us see and prioritize jobs as we scaled up our production of essential supplies in the early months of the pandemic.”

“We made the best decision by choosing M1 to grow with because the flexibility to customize screens, use grids with the data fields for our business needs along with automating many manual spreadsheet reports to collect data now happens at the touch of a fingertip.”

Excel Connection CTA Case Study Banner 1440x500

Want to learn more about M1 manufacturing ERP for small and medium-sized businesses?

Visit M1
g2 tracking pixel