As the coronavirus (COVID-19) continues to impact both our global and local communities, we wanted to take the opportunity to update you on the precautions we are taking to ensure continuity for you and your business and to protect the health of our employees and their families.
First and foremost, with nearly 20,000 employees and customers it is important to note that ECI is fully operational, supporting our customers and providing the software they need to run their business.
ECI has an ongoing commitment to serve our employees and our customers. As the premier provider of vertically specific, mission-critical software for small and medium-sized businesses, you can rest assured that the performance of your ECI products will not be impacted, nor will the service you receive from our employees, all of whom have been successfully following our new “Work From Home First” policy to keep themselves safe.
We are fully staffed for customer support and implementation projects, and we are committed to supporting your operations.
ECI has always had global emergency preparedness plans to ensure that we can continue to provide support to our customers during all kinds of disruptions, from inclement weather and natural disasters to network outages. We have reviewed those plans and made the necessary adjustments to address the current coronavirus outbreak, and we have implemented them so we are equipped to maintain the high-quality sales and customer service that you have come to expect from us.
Our customer service teams remain available to support you through our normal support channels, including phone, email, and the community support portal. Our customer support portal can be accessed at https://customersupport.ecisolutions.com.
We know you rely on us to keep your business moving forward. We want to assure you that we are here to support you and have extensive contingency plans in place to provide you with the same experience and quality service that we always have. If you have any questions, please reach out to firstname.lastname@example.org and a member of our team will respond.