ECi News

November 22, 2016

ECi Announces 2016 Everyday Hero Winner

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, announced the finalists and winner of its annual Everyday Hero Award. The announcement was officially made November 2nd during the General Session and Kickoff of Connect Conference, ECi’s annual users’ meeting. 

More »

October 25, 2016

ECi RockSolid MAX™ Software Now Available for True Value® Retailers

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced the availability of RockSolid MAX™ software for True Value® retailers. RockSolid MAX is a preferred automated point-of-sale software system for True Value, a retailer-owned co-op made up of independent hardware stores and home centers. RockSolid MAX is an ideal solution for many of these retailers as it will eliminate the need to purchase and maintain servers and required software. ECi will manage the software, data backups, data security, software updates, administration and disaster recovery. In addition, True Value retailers can incorporate RockSolid MAX mobile functionality via RockSolid MAX AnyWare™, a mobile application that allows the ability to conduct business on the go, in the store or warehouse, on a tradeshow floor or anywhere with wireless internet or cellular access. RockSolid MAX for True Value will feature full EDI communications with the co-op. 

More »

August 16, 2016

ECi Integrates Private Supply Network with Identity Group

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced the latest integration of its Private Supply Network (PSN) with Identity Group, the single largest U.S. manufacturer of stamps, inks and signs and best known for their brand U.S. Stamp & Sign®. This integration provides a way for independent dealers who use ECi DDMS® software to generate additional revenue by encouraging the end-user to shop, design and place orders through the dealer for customized office products from Identity Group. These products include stamps, daters, embossers, engraved desk and office signs, name badges, banners, posters, lighted signs, business cards and stationery, mailing envelopes, memo pads and notecards. 

More »

June 27, 2016

ECi FMAudit® Software Integrated with HP® Devices

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced the integration of its premier managed print services solution, FMAudit® software, with HP® printing and imaging devices. HP devices account for more than 50% of FMAudit’s industry-leading fleet. As with all original equipment manufacturers (OEM), HP device specifications change often, which can lead to incorrect meter readings, inaccurate billing and lost revenue as well as erroneous supplies and service delivery.  The tight integration of FMAudit software with HP’s devices will allow for more accurate data collection, give customers the ability to compare counter totals against the printer usage page to ensure correct billing, and create opportunity for more advanced remote management features to be added in the future. 

More »

June 14, 2016

ECi Names John Bugh as President and General Manager of its Manufacturing Division

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced that John Bugh has joined ECi Software Solutions to lead the Manufacturing Division as President and General Manager. Bugh brings a wealth of experience to ECi, having held a variety of domestic and global leadership roles with companies including Intuit, Intelenet Global Services and Mphasis. He will have global responsibility for the division, which includes ECi M1® ERP software, and will be based at ECi headquarters in Fort Worth, Texas. 

More »

June 7, 2016

ECi Recognized As One of Achievers 50 Most Engaged Workplaces™ in North America

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced that it has been recognized as one of the Achievers 50 Most Engaged Workplaces™ in North America. This annual award is presented by Achievers, industry-leading employee recognition and rewards solutions provider, recognizes top employers that display leadership and innovation in engaging their workplaces. 

More »

June 6, 2016

Advance Business Systems Selects ECi e-automate® ERP Software

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced that Advance Business Systems has selected ECi’s e-automate® ERP software to manage its daily operations and help drive its growth in the service technology industry.   

More »

March 21, 2016

ECi Announces Integration of PO Processor™ Application with Polek & Polek

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced a key integration between its e-automate® PO Processor™ application and Polek & Polek, a leading wholesale distributor of parts and supplies for copiers, multi-function printers and fax machines. For dealerships that use e-automate and the PO Processor application, placing orders through Polek & Polek is more convenient than ever before.  The process is fully automated from order placement to receipt of shipping information through to invoicing. Users will also benefit from automatic item price updates from Polek & Polek, eliminating manual pricing updates. 

More »

March 15, 2016

ECi and Exactor Establish Technology Cooperation

ECi Software Solutions (www.ECiSoftwareSolutions.com) today announced a new integration between its e-automate® software and Exactor® sales tax software. Exactor automates and simplifies sales tax compliance by providing a complete solution for secure, reliable and accurate tax calculation, record keeping, tax processing and filing of tax returns. Through the integration, e-automate users will have access to Exactor’s cloud-based solution. 

More »

March 10, 2016

ECi Announces the Release of RockSolid MAX™ Software

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced the release of RockSolid MAX™ software, a product developed specifically for small-to-medium sized hardware stores, home centers and smaller LBM businesses.  Residing in the cloud, RockSolid MAX will free-up small businesses from having to purchase and maintain servers and required software; this will allow system owners to focus resources on growing their businesses while ECi manages their software, data backups, data security, software updates, administration and disaster recovery. Built around a unique document management system, RockSolid MAX lets operations be as paperless as desired. 

More »

January 21, 2016

Scriptel® Corporation Announces Launch of Partner Page for SpruceWare.NET™ Integration

Scriptel® Corporation (Scriptel), a leading provider of electronic signature solutions and capacitive pen digitizing components, today announced the launch of their partner page supporting the integration of Scriptel’s signature pads with the point-of-sale features in ECi Spruce Computer Systems, Inc.’s SpruceWare.NETsoftware solution. The partner page provides information on the integration’s benefits for Spruce users, supported models and customer support. 

More »

January 20, 2016

ECi e-automate® Now Available As a Cloud-based Solution

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced its premier business management system for the service technology industry, e-automate® software, is now available as a cloud-based solution. The ECi e-automate® Cloud Solution will provide all the time-saving, accuracy-increasing benefits of e-automate and will bring even more cost efficiency, security and productivity gains. 

More »

January 5, 2016

ECi Announces Integration between DDMS® Software and ComplyRight™ Solutions

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced a Private Supply Network (PSN) integration between its DDMS® software for office products dealers and the ComplyRight™ compliance line of products focused on the areas of human resources, labor law and tax solutions. Compliance posters and forms have been difficult products to stock because laws are updated and changed frequently, causing materials to quickly become outdated and, therefore, unsellable. For example, certain labor law posters must be conspicuously posted by all employers, but there are more than 120 versions of the posters to meet applicable federal, state and city requirements, with English, Spanish and bilingual versions. There were more than 50 updates to these posters during 2015 alone, meaning the traditional wholesaler and dealer inventory distribution models simply do not work. 

More »

December 14, 2015

Supplies Wholesalers Integration Now Available for Red Falcon™ Software

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced that “the cartridge experts”—Supplies Wholesalers—is now integrated with its Red Falcon software for office products dealers. Supplies Wholesalers is already part of ECi’s extensive Private Supply Network (PSN), integrating with the DDMS® and e-automate® software. 

More »

December 3, 2015

Nick Gradwell named Managing Director for ECi in Europe

ECi Software Solutions Ltd (www.ECi.eu) today announced that Nick Gradwell has been appointed Managing Director and Business Unit Leader of its European Operations. In his new role, Gradwell will be responsible for driving the strategic direction of the European business.

More »

November 11, 2015

e-automate® 8.5 Software Advances Integration with BEI Services

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific technology solutions, today announced a new advancement for the integration of its e-automate® ERP software with BEI Services Inc., a leader in service department profitability improvement and performance analytics solutions. Through this integration, dealers can now seamlessly experience automated car stock creation, technician assessment and supply audits.

More »

November 10, 2015

ECi Announces Toner Depletion Technology for Static Control’s Extended Yield Cartridge Chips

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced the worldwide availability of its patent-pending technology for tracking the true value of aftermarket extended yield toner cartridges. ECi, developer of market-leading FMAudit® managed print services solutions, and Static Control, the world’s leading manufacturer of chip technology for the aftermarket industry, have embarked on an exclusive technology alliance to provide this offering to customers using Static Control’s patented extended yield chip technology and FMAudit’s Central v4.0, featuring patent-pending tracking technology.

More »

November 5, 2015

John Maiuri Named President of ECi’s LBMH Division

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced that John Maiuri has been appointed President of its LBMH Division. In his new role, Maiuri will be responsible for driving the strategic direction of the LBMH software products and technology to maximize the impact on the entire customer base. 

More »

November 4, 2015

Office Products Industry Legend Tom Kapp Set to Retire

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced that Tom Kapp, its Executive Vice President in charge of strategic supplier relations, will be retiring effective December 31, 2015, having contributed more than 40 years to the office products industry. 

More »

October 27, 2015

ECi RockSolid™ Software Integrated with Point-of-Rental® Software

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced the integration of its RockSolid™ business management system for hardware dealers with Point-of-Rental® Software’s rental management system. The integration of these two key platforms will help streamline operations for customers who offer retail and rental inventory. 

More »

October 21, 2015

ECi Releases DeskTech™ Ticket Management System for Help Desk Teams

ECi Software Solutions (ECiSolutions.com) , a leader in industry-specific information technology solutions, today announced the release of the DeskTech™ ticket management system to help dealerships that use e-automate® software provide phone-based customer service to create, manage and escalate tickets as needed. This support tool expands and simplifies a dealer’s ability to offer technical service without being in the field. 

More »

September 24, 2015

ECi Announces Integration between PO Processor™ Software and Q2, LLC

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced a key integration between its e-automate® PO Processor™ application and Q2, a leading supplier of OEM and compatible parts and consumables for printers, copiers and multi-function office imaging equipment. E-automate customers who use the PO Processor application will now be able to order parts and supplies more easily than ever before from Q2.  The process is seamless and fully automated from order placement to receipt of shipping information through to invoicing. Users can also take advantage of automatic item price updates from Q2, eliminating the need for manual pricing updates. 

More »

September 18, 2015

ECi FMAudit® Onsite Java Version Available in Limited Release

ECi Software Solutions (www.ECi Software Solutions.com), a leader in industry-specific information technology solutions, today announced the limited availability release of a Java version of the FMAudit® Onsite software.  This new option will give dealers more flexibility to install Onsite in customer environments where installing on a Windows PC may not be possible.  Dealers will benefit by having the ability to offer their automated data collection, reports, alerts, and other value added features to more of their customer accounts than ever before. 

More »

September 9, 2015

e-automate® 8.5 Software Integrates with Etactics

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific technology solutions, today announced the integration of its e-automate® ERP software with Etactics’ custom invoicing products to provide additional invoice and statement solutions. Etactics, Inc. is a leading business services company committed to providing innovative, Web-based solutions that improve clients’ cash management and customer relationships. Dealers using e-automate version 8.5 or greater can enjoy this robust integration to improve the creation and delivery of invoices and statements. 

More »

September 1, 2015

ECi Releases Version 8.7 of e-automate® Software

ECi Software Solutions (www.ECiSolutions.com) today announced the release of version 8.7 of its e-automate® software for businesses that sell and service technology. More than 1,500 companies trust e-automate to manage their daily business processes like accounting, contracts, inventory, purchasing, sales, service and more, helping them save time, money and manpower. This latest version of ECi’s market-leading software provides enhanced features and tools designed to further help dealers providing managed services—a rapidly growing facet of the service technology industry.

More »

August 24, 2015

ECi Announces Release of Naverisk™ 2015

ECi Software Solutions (ECiSolutions.com) today announced the release of Naverisk 2015, the latest version of the Naverisk™ remote monitoring and management (RMM) IT solution. Naverisk 2015 delivers an array of new features that help managed service providers (MSPs) and IT professionals save time and increase profits.  Current Naverisk customers will receive Naverisk 2015 as part of a free upgrade. 

More »

August 19, 2015

ECi Acquires JumpTrack™ Proof of Delivery

ECi Software Solutions (www.ECiSolutions.com) today announced that it has acquired the JumpTrack™ Proof Of Delivery (POD) solution from Jump Technologies, Inc. JumpTrack is a market-leading POD solutionthat helps drive savings through improved fleet efficiency and the replacement of paper-based proof-of-delivery systems with electronic signature. It can also increase customer service through the ability to furnish real-time order information, even from the field. The acquisition of JumpTrack furthers ECi’s mission of promoting the entrepreneurial spirit and profitable growth of small to medium sized businesses by empowering them to expand their services. 

More »

July 20, 2015

ECi Announces Integration of FMAudit® Software with Office Document Consulting’s DOC Assess™

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced the integration of its market-leading FMAudit® managed print services (MPS) solution with Office Document Consulting Inc.’s DOC Assess™ equipment-fleet assessment tool. Fleet assessment is a labor-intensive process requiring multiple spreadsheets and extreme attention to detail. Doc Assess automates this process, saving hours of time and greatly reducing errors. The integration with FMAudit will give users of the MPS software the ability to help customers map their equipment fleets for maximum efficiency in both output and cost savings. FMAudit users can now directly access this tool within the software. 

More »

July 10, 2015

ECi Announces e-automate® PSN Integrations with Arlington Industries and Carolina Wholesale

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced two Private Supply Network (PSN) integrations with its e-automate® software for dealers who provide technology services and office equipment. Through the PSN, Arlington Industries and Carolina Wholesale can now be easily accessed directly within e-automate, unifying the purchasing process from order placement through invoicing. E-automate dealers can place orders with Arlington and Carolina without ever leaving their e-automate system, creating a seamless purchasing experience. Both companies provide a large product mix of office equipment and supplies and have been leading wholesalers in the service technology industry for more than 40 years. 

More »

June 11, 2015

ECi Announces First Annual Everyday Hero Contest to Recognize Outstanding Community Service

ECi Software Solutions today announced its inaugural Everyday Hero contest to recognize outstanding community service among ECi’s customer base. The contest will draw nominations from ECi’s customers and their employees who are making a difference in their communities through the contribution of time, effort, assistance and support. The grand prize winner’s charity of choice will receive a donation from ECi of $5,000 and the winning company or individual will receive a cash prize of $500. The winner will be revealed during ECi’s 2015 Connect Conference at Walt Disney World® Resort, which takes place November 9–11. Selection of the finalists and winner will be made by a panel of judges consisting of ECi employees and partners.

More »

May 12, 2015

Amy Brown Named Director of Strategic Services for the ECi Office Products Division

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced that Amy Brown has been named Director of Strategic Services for the Office Products Division.  Brown will focus on dealer growth and profitability through understanding and aligning dealers’ goals with ECi’s system functionality.   She will also have key product management responsibilities, leveraging her industry experience to translate and drive the right solutions to support market needs.   

More »

April 22, 2015

ECi FMAudit® Teams Up with PrintReleaf™ for Reforestation Effort

ECi Software Solutions today announced an exciting new integration of its FMAudit® print services management software with PrintReleaf, Inc.’s PrintReleaf Exchange™ (PRX) software. Paper consumption is usually monitored to help reduce usage and therefore operating costs. Through PRX, however, dealers using FMAudit software can connect their end user customers’ printer environments to a network of global reforestation projects to help them reduce their environmental impact.

More »

April 21, 2015

Grant Howe Joins ECi as Chief Technology Officer

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced that Grant Howe has been named Chief Technology Officer. As CTO, Howe will be responsible for product/technology strategy and execution across the ECi family of companies. He will lead strategic initiatives addressing ECi's next generation product offerings, common technologies and platforms, and development processes and standards.

More »

April 8, 2015

ECi Integrates Private Supply Network with B O X Partners

ECi Software Solutions (www.ECiSolutions.com) today announced the latest integration of its Private Supply Network (PSN) with B O X Partners, a leading wholesaler of packaging, shipping and industrial supplies. This integration provides a new workflow for independent dealers who use ECi DDMS® software to purchase directly from B O X. It will allow dealers to add an expansive selection of quality products to their current online offering and provide their customers with a more comprehensive shopping experience.

More »

April 1, 2015

ECi Acquires Remote Monitoring and Management Provider Naverisk Limited

ECi Software Solutions (www.ECiSolutions.com) today announced the acquisition of Naverisk Limited, the developer of a SaaS-based Remote Monitoring and Management (RMM) and Service Desk solution designed to help managed services providers (MSPs) and other IT service professionals support their customers more effectively. This acquisition furthers ECi’s mission of empowering the entrepreneurial spirit and profitable growth of small to medium sized businesses worldwide by expanding its breadth of service offerings.

More »

March 31, 2015

ECi Releases Latest Version of Central for FMAudit® MPS Software

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced the worldwide availability of Central™ v4.0 user interface (UI) for its market-leading FMAudit® managed print services solution. The new version will kick-off a number of projects intended to help the dealer community capitalize on the rapidly growing managed print services (MPS) market. The MPS market is estimated to exceed $25 billion worldwide in 2015.

More »

March 27, 2015

ECi Integrates Private Supply Network with Ghent® Products

ECi Software Solutions (www.ECiSolutions.com) today announced a new integration of its Private Supply Network (PSN) with Ghent®, a GMi company. Ghent is a manufacturer of top-quality visual communication solutions: whiteboards, dry erase boards, bulletin boards as well as signage and display items. This integration provides a new work flow for independent dealers who use ECi DDMS® software to purchase directly from Ghent and furthers ECi’s mission of supporting the entrepreneurial spirit and profitable growth of small to medium sized businesses worldwide.

More »

March 11, 2015

ECi Announces Patent Pending Integration of User and Device Data

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced the integration of user data information from Print Control Software’s ROI Print Manager product with its FMAudit® Central™ version 4.0 platform. This integrated solution gives dealers the ability to offer additional value to their customers’ managed print/document services (MPS/MDS) programs. ROI Print Manager allows the capturing of the “who, what, when and where” of end-user printing. By overlapping with the meter, service and supply information available in FMAudit and viewing everything in FMAudit Central, dealers will be able to deliver a higher level of customer service, streamline processes and increase their revenue.

More »

February 20, 2015

Canon U.S.A. and ECi Collaborate to Launch Dealer Gateway for Canon

To help streamline information updates for its independent dealers, Canon U.S.A., Inc., a leader in digital imaging solutions, announced today that it now offers Dealer Gateway for Canon. The Dealer Gateway for Canon is a new cloud-based solution that allows dealers using ECi Software Solutions’ e-automate® Enterprise Resource Planning (ERP) system, a subscription service, to easily access and incorporate the latest Canon item information through an integration between the two technologies.

More »

February 19, 2015

ECi Launches New Service Technology Website

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced the launch of a new website for its service technology ERP software. ECi provides e-automate® service technology ERP software to more than 1,400 companies around the world. In addition to providing information on ECi’s service technology products, the site will also present news about ECi and the service technology industry.

More »

January 14, 2015

ECi Acquires Spruce Computer Systems

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced it has acquired Spruce Computer Systems Inc., an Albany, NY-based provider of software solutions for lumberyards, building materials suppliers and home centers. Rob Fitzpatrick, the current President of Spruce, will take over as President of ECi’s Lumber, Building Materials and Hardlines (LBMH) Division, combining the Spruce, Advantage and RockSolid platforms under one business unit. These solutions serve more than 3,000 customers around the world.

More »

January 7, 2015

Mary Mentzer Appointed Professional Services Manager of ECi’s M1® Manufacturing Software Division

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced that Mary Mentzer has been appointed Professional Services Manager for ECi’s M1® Manufacturing Software Division.  Mentzer will be focused on continuing to build the professional services team to meet the growing market demand for the M1 solution.   She will be responsible for ensuring that customers successfully transition to M1 by refining the division’s implementation processes and service offerings.  She will also build out the training and consulting services offered to address the evolving needs of existing M1 customers.

More »

December 15, 2014

ECi and Jump Technologies Announce Strategic Alliance

ECi Software Solutions, a leader in industry-specific information technology solutions, and Jump Technologies, Inc., an innovative provider of mobile inventory management, replenishment and proof-of-delivery solutions, today announced a strategic technology alliance to benefit office products dealers. Through this agreement, the ECi DDMS® business system and the JumpTech JumpTrack™ proof-of-delivery (POD) solutions will be integrated, helping drive savings for customers through improved fleet efficiency and the elimination of paper-based proof-of-delivery systems.

More »

December 11, 2014

ECi Integrates FMAudit® Software Supply Quote Capabilities with ECi e-automate® Software

ECi Software Solutions today announced an exciting new advancement for the integration of its FMAudit® print services management software with e-automate® ERP software. Toner reordering is usually a time-consuming, multi-step process undertaken by imaging dealers.  Through the advanced device monitoring and management capabilities of FMAudit software, however, dealers using e-automate can now automatically receive detailed toner supply quotes directly into their business system whenever a customer’s imaging device is low on toner.

More »

November 24, 2014

ECi Announces the Release of New Mobile Shopping App

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced the release of its new OfficeShopper™ application for the Android™ and iOS™ platforms that allows shopping from any mobile device including tablets and smartphones. This new app will allow end-customers to make purchases from their independent ECi dealer of choice from anywhere, at any time of day. The app can also be used for comparison shopping within brick and mortar stores through barcode scanning.  The OfficeShopper app provides dealers another opportunity to offer value and deepen the experience with their end-consumers.

More »

November 21, 2014

ECi Connect Conference 2015 Moves to Walt Disney World® Resort, Florida

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced that its Connect Conference 2015 will be held at Disney’s Coronado Springs Resort in Central Florida from November 9–11, 2015.   Following an extremely successful Connect Conference 2014 at The Mirage Hotel and Casino in Las Vegas, ECi is looking forward to presenting another exciting event at another spectacular venue. This year’s event took place from November 10–12, where participants from nine countries representing all of the industries served by the ECi family of companies came together under the theme of “educate, collaborate and inspire.”

More »

November 20, 2014

ECi Awarded Patent for Cutting-Edge FMAudit® Managed Print Services Technology

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced that it has been issued a patent by the U.S. Patent and Trademark Office for its industry-leading FMAudit Managed Print Services (MPS) technology.  ECi’s United States Patent No. 8,825,835 B2 covers FMAudit’s “Status Monitoring System and Method” Invention.

More »

November 17, 2014

ECi Software Solutions Announces Release of Red Falcon™ Software

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced the release of Red Falcon™ software, a business system for the office products industry that provides a combination of robust ERP and next-generation e-commerce at an affordable price. Red Falcon will serve independent dealers in office supplies, furniture and equipment that want to grow their businesses by continued expansion into e-commerce and other business verticals. For further wallet share increase and margin improvement, Red Falcon software can integrate with ECi’s Acsellerate®, Profitability Manager™, e-automate® and TeamDesign® software systems.

More »

October 21, 2014

ECi Appoints Nick Gradwell as Product Development Director

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced that Nick Gradwell has been named as Product Development Director, ECi Europe. Nick will be responsible for driving innovation for ECi Europe’s next-generation product offerings and overseeing QA and product deliverables.

More »

October 1, 2014

Acsellerate’s Integrated CRM Available for TeamDesign® Software Customers

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, is pleased to announce a new integrated CRM solution for TeamDesign® software customers.  ECi Acsellerate® collaborated with office furniture dealers to develop a solution that provides information on customers’ previous purchasing trends and tracks upcoming projects in one easy-to-use Web application.

More »

September 16, 2014

Digital Gateway to Integrate e-automate® Software with Etactics

Digital Gateway, Inc., a subsidiary of ECi Software Solutions, a leader in industry-specific technology solutions, today announced that it will integrate its market leading e-automate® ERP software with Etactics to provide additional invoice and statement solutions to Digital Gateway’s 1,400+ e- customers. Etactics, Inc. is a leading business services company committed to providing innovative, Web-based solutions that improve clients’ cash management and customer relationships. This new relationship between Digital Gateway and Etactics will provide dealers with an additional solution when creating and delivering invoices and statements. Dealers will have the option of providing Etactics with invoice data that will allow them to re-engineer and deliver invoices or statements to their end users in an automated manner. 

More »

June 26, 2014

Digital Gateway Releases Version 8.5 of e-automate® Software

Digital Gateway, Inc., a subsidiary of ECi Software Solutions (www.ECiSolutions.com), today announced the release of version 8.5 of its e-automate® software for the service technology industry. This latest version of the market-leading software provides even more features and tools designed to further help dealers with printing services and device management, as well as advanced security features and many others.

More »

June 26, 2014

ECi RockSolid POS® Software Adds New Enhancements for Ace Hardware

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced the availability of enhanced functionality specifically for Ace Hardware retailers with the release of version 5.15 of RockSolid POS® software. These enhancements improve efficiency for Ace retailers and allow them to offer even greater customer service.

More »

June 12, 2014

Digital Gateway Announces P.O. Processor™ Integration with TonerCycle/InkCycle®

Digital Gateway, Inc., a subsidiary of ECi Software Solutions (www.ECiSolutions.com), today announced a key integration between its e-automate® P.O. Processor™ application and TonerCycle/InkCycle®, an industry leader in remanufacturing technology for toner and inkjet printer cartridges. Both ECi and TonerCycle/InkCycle are committed to optimizing service delivery across the industry by efficiently connecting critical operational functions. E-automate customers who use the P.O. Processor application will now be able to order ink and toner more easily than ever before through TonerCycle/InkCycle.  The process is seamless and fully automated from order placement to receipt of shipping information through to invoicing. Users can also take advantage of automatic bulk item price updates from TonerCycle/InkCycle, eliminating the need for manual pricing updates. 

More »

June 5, 2014

ECi Software Solutions Announces Two New Leadership Positions

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced that Anshul Choudhry has been named Global Vice President of E-commerce and Andrew Morgan is now President of its Office Products Division. Formerly, both served as co-presidents of the Office Products Division, which encompasses the Britannia™, DDMS® and Red Cheetah™ business systems and various surround solutions for these products.

More »

May 30, 2014

ECi FMAudit® Software Now Monitors More Than 5 Million Devices

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced that its FMAudit Enterprise solution has achieved yet another milestone in the imaging industry when it surpassed the 5 million monitored device mark, adding 1 million additional devices to its monitored database in less than a year. Since July 2013, thousands of office equipment dealers have installed FMAudit Onsite™ software at the premises of more than 210,000 accounts, helping FMAudit reach this significant threshold. 

More »

May 19, 2014

Acsellerate’s Profitability Manager™ Software Is Now Available for Red Cheetah

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced that its Profitability Manager™ software is now available for Red Cheetah dealers.  ECi Acsellerate initially released the Profitability Manager for DDMS and received overwhelmingly positive feedback from customers.  Acsellerate always planned to make Profitability Manager available for other ERP systems, and has been working closely with Red Cheetah on an integration that would allow for real-time communication of current costs and customer price plans.

More »

March 18, 2014

ECi Launches e-automate™ software in Europe

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced the official launch of the ECi e-automate™ system in Europe.  The ECi e-automate system comprises contract and service management together with stock control, accounting, purchasing and sales and is perfect for any service-dispatch-oriented company.

More »

March 17, 2014

ECi Achieves Record Sales of RockSolid POS® Software

ECi Software Solutions, a leader in industry-specific information technology solutions, today announced record annual sales during 2013 for its market-leading RockSolid POS® software for hardware, lumber, home and garden center retailers. During that time, 229 new customers either switched to RockSolid POS from their current provider or made a new system purchase, an increase of 24% compared to the year ended December 31, 2012.

More »

March 12, 2014

ECi Software Solutions Acquired by The Carlyle Group

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific business management and e-commerce software solutions, today announced it has been acquired by global alternative asset manager The Carlyle Group (NASDAQ: CG). Terms of the transaction were not disclosed.

More »

February 18, 2014

ECi FMAudit® and ROI Print Manager™ Now Integrated

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced the availability of an integration between its FMAudit® solution and the ROI Print Manager software from Print Control Software Inc.  ECi’s premier Managed Print Services (MPS) solution, FMAudit, and ROI Print Manager software combines leading technology for understanding and managing users’ printing data. 

More »

February 3, 2014

ECi Acsellerate Releases New Profitability Manager™ Software

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced the release of the Profitability Manager™ software from ECi Acsellerate.  The Profitability Manager helps independent dealers improve profitability and save time by automating the process of analyzing end-user purchase history and recommending more profitable substitute products.  By streamlining a previously manual and time consuming process, the Profitability Manager will help dealers consult with more customers and recommend products that immediately impact their bottom lines.

More »

January 30, 2014

ECi FMAudit® and West Point Products Develop Unique Program for Toner Resellers

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, and West Point Products, an industry leader in comprehensive solutions for Managed Print Services, have developed a program specifically for West Point Product’s dealers and channel partners to leverage ECi’s FMAudit® suite of products. This new relationship between ECi and West Point Products will allow customers in the West Point Products network to expand beyond the traditional toner-only approach and focus on the increasingly competitive Managed Print Services (MPS) market.

More »

January 27, 2014

Digital Gateway’s Flagship ERP System to be Rebranded as ECi e-automate® Software

Digital Gateway, Inc., a subsidiary of ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced its plans to start branding its flagship ERP system for the office equipment industry as ECi e-automate® software, complete with new logos for the software and its suite of add-on products.  The new product name and logos more closely reflect the growing identity of e-automate software as part of the ECi group of office equipment ERP solutions.  Digital Gateway will continue to operate as a separate company within the ECi Software Solutions family.

More »

December 3, 2013

ECi Software Solutions and S.P. Richards Company Expand Strategic Alliance

ECi Software Solutions (ECiSolutions.com), a leader in industry-specific information technology solutions, and S.P. Richards Company, a leading provider of business products to office products resellers, today announced that they have extended their strategic alliance for the benefit of their mutual customers. Building on an agreement ECi and S.P. Richards originally entered into in 2010, both parties will continue to invest in new software functionality designed to enhance and improve the independent dealer experience, including joint development on ECi’s premier e-commerce platform, ECinteractivePLUS™, in order to provide world-class e-marketing services with robust data analytics capabilities.  

More »

November 8, 2013

RJ Young Company Successfully Implements e-automate® Across All Facilities

Digital Gateway, Inc. (DGI), a subsidiary of ECi Software Solutions and the developer of e-automate® ERP software, today announced  that RJ Young Co., one of the nation’s recognized leaders in document management solutions, has successfully implemented  DGI’s e-automate ERP software across all of its facilities.   RJ Young went live with the DGI system in the fall of 2013.  

More »

November 7, 2013

ECi Awarded Patent for Cutting-Edge FMAudit™ Managed Print Services Technology

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced that the Canadian Intellectual Property Office has awarded it a patent for its industry-leading FMAudit Managed Print Services (MPS) technology.  Canadian Patent No. 2,615,438 for FMAudit’s “Status Monitoring System and Method” was issued on August 13, 2013. 

More »

October 30, 2013

ECi FMAudit™ and Office Document Consulting, Inc. Form MPS Strategic Alliance

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced a strategic alliance between its FMAudit™ managed print services (MPS) software and Office Document Consulting Inc. (ODC). FMAudit customers will be able to perform an MPS analysis and develop a strategy to engage the sales process faster using ODC’s MPS in a Tablet™. The service provides a tablet that is fully customized and preloaded with all the resources needed to sell MPS, including a drag-and-drop feature for mapping that eliminates the traditionally long period of time associated with printing each device data page and manually mapping devices. 

More »

October 22, 2013

BEI Services and Digital Gateway Join Forces in Expanded Technology Alliance

BEI Services Inc., the established leader in service department profitability improvement and performance analytics solutions, today announced a strategic alliance with Digital Gateway, Inc. that will improve the dealer experience by allowing seamless communication from DGI’s e-automate® software to the BEI Services database.  The enhanced API integration will add enriched functionality and speed-to-market of new features and products of BEI Services while saving time and greatly reducing the manual data exchange efforts between Digital Gateway and BEI customers.

More »

October 17, 2013

RemoteTech™ Rejoins the e-automate® Software Family

Digital Gateway, Inc. (www.DigitalGateway.com), a subsidiary of ECi Software Solutions and the developer of e-automate ERP software, today announced that it has acquired the RemoteTech remote service software applications and other intellectual property assets from Tech AnyWare.  In connection with the acquisition, Tech AnyWare founder James R. Davis, III and key members of his staff will join Digital Gateway’s remote service solutions group.

More »

October 16, 2013

OMD and La Crosse Prevail in Lawsuit Against MWA

OMD Corporation and La Crosse Management Systems, Inc., subsidiaries of ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced that the Delaware Court of Chancery has ruled in their favor in a lawsuit against MWA Intelligence, Inc. for materially breaching the confidentiality obligations in the 2007 license agreement regarding La Crosse’s TechRaptor™ and OMD’s Service-On-The-Go™ software.  The Delaware Court of Chancery’s ruling affirms OMD’s and La Crosse’s termination of the agreement, opening the door for their re-entry into the remote service software arena.  As a result, Digital Gateway, Inc. has recently acquired the Remote Tech™ service solution from Tech AnyWare, LLC.

More »

October 9, 2013

Independent Stationers Launches Powerful Tool for Inventory Analysis

Independent Stationers, the industry’s most progressive independent dealer group, announced a new cost comparator reporting tool to help its members make smart direct buying and stocking decisions.  This valuable new solution was developed with ECi Acsellerate, and will help Independent Stationers members analyze their sales and easily  identify opportunities to improve their bottom line through more effective  buying decisions and efficient   inventory  management .

More »

October 7, 2013

TechRaptor™ and Service-On-The-Go™ Returning Home

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced the renewed availability of its TechRaptor and Service-on-the-Go remote service applications as a result of the Delaware Court of Chancery’s ruling that the license agreement between OMD Corporation, La Crosse Management Systems, Inc. and MWA Intelligence, Inc. was properly terminated by OMD and La Crosse due to a material breach by MWA.

More »

September 20, 2013

JoAnne Ravielli Joins ECi as Vice President of Global Customer Service

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced that Jo Anne Ravielli has joined the ECi leadership team as Vice President of Global Customer Service.  In this capacity, Ravielli will focus on creating and leading ECi’s Center of Excellence for global customer service.  She will be working across the ECi family of companies to develop a world-class customer service organization that effectively satisfies customers and enhances ECi’s “customer first” culture.

More »

September 9, 2013

Digital Gateway Announces Integration with Autotask

Digital Gateway, Inc., a subsidiary of ECi Software Solutions, today announced the integration of its e-automate® dealer management software with Autotask Corporation’s IT Business Management Solution built for IT service providers, managed service providers and enterprise IT managers.  The integration is expected to be available for e-automate dealers by first quarter, 2014. 

More »

September 3, 2013

ECi Acsellerate Named to the Learning! Top 100 List

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced that its ECi Acsellerate team has been named to the Learning! Top 100 list. The awards were announced at a dinner held during the Enterprise Learning! Conference & Expo (ELCE) in Anaheim, California, honoring companies from both the private and public sectors. The Acsellerate team was nominated for the list by Citrix based on the performance of their extensive training program.

More »

August 30, 2013

ECi Software Solutions Named to Inc. 5000 List for Fifth Consecutive Year

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, has been named to the prestigious Inc. 5000 list of fastest-growing U.S.-based companies. Making the list for the fifth consecutive year puts ECi on the Inc. 5000 Honor Roll. The business technology solution provider was ranked 4865 with a 39% growth rate from 2009 to 2012 and the addition of 133 employees during the same time period. 

More »

August 13, 2013

ECi FMAudit™ Eclipses Four Million Monitored Devices Mark

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced that data from more than 4.1 million devices is now actively collected by its FMAudit Enterprise solution offering. This milestone gives FMAudit the largest database of monitored devices in the world. Thousands of office equipment dealers have successfully installed FMAudit Onsite at the premises of more than 163,000 accounts. 

More »

July 30, 2013

ECi FMAudit™ Announces Release of Central Server Version 3.6

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced the release of Central Server version 3.6 for its FMAudit solution. This latest version includes 13 new reports that can be scheduled, native 64-bit support and bulk account creation, device addition entry and meter entry. Schedulable reports available include account, meter and supply management, device analytics, version information and quick Total Cost of Ownership (TCO) reference. For a full list of reports available and revision history, please refer to http://help.fmaudit.com/fmaa/revhistory.html.

More »

July 10, 2013

Acsellerate Releases Series of Enhancements to CRM

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, proudly announced a series of enhancements to ECi Acsellerate’s CRM application.  Over the last year, Acsellerate has made aggressive changes to its CRM, introducing a spectrum of key functionality that helps independent businesses manage their customer relationships and prospect pipeline.

More »

July 10, 2013

Acsellerate® Releases Series of Enhancements to CRM

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, proudly announced a series of enhancements to ECi Acsellerate’s CRM application. Over the last year, Acsellerate has made aggressive changes to its CRM, introducing a spectrum of key functionality that helps independent businesses manage their customer relationships and prospect pipeline. 

More »

June 27, 2013

ECi Releases RouteTrak™ for Android™

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced that its RouteTrak premium proof-of-delivery system is now available for Android. With RouteTrak for Android, customers can save not only on the monthly costs associated with delivery services, but also the initial $2,000 up-front investment for a dedicated tracking device. The up-front cost of the tracking devices can be prohibitive for some businesses, but by making the tracking system available on Android devices, ECi has made it easier for more customers to enter the market.

More »

June 19, 2013

Social Shopping Comes to ECi Web Storefronts Using S.P. Richards Enhanced Content

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced the availability of product reviews in ECi Web storefronts that use enhanced content and search technology from leading office products wholesaler S.P. Richards. With a social shopping system of star ratings and comments, Web shoppers can use each other’s reviews to help them choose office products.

More »

June 5, 2013

ECi Acquires Red Cheetah

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced that it has acquired the assets of Red Cheetah Software, LP. ECi’s acquisition of Red Cheetah will allow both companies to better serve the needs of dealers in the office products and adjacent industries. Red Cheetah’s products and services will become part of ECi’s office supplies portfolio.  

More »

May 23, 2013

Two ECi Customers Named Haworth 2013 Best In Class Dealerships

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced that two of its customers have been named Haworth 2013 Best In Class dealerships. Nashville Office Interiors (NOI) and Price Modern were named to the top 25 list, selected from more than 250 North American dealerships. Price Modern was named to the list for the second consecutive year and their dealerships—Lanham in Washington, D.C. and the Baltimore location—were named the #1 and #2 Haworth dealers in the world for sales volume, respectively.  

More »

March 18, 2013

Global Imaging to Implement Digital Gateway’s e-automate™ System

Digital Gateway, Inc., the leader in dealer management solutions for the independent dealer community, today announced that Global Imaging Systems, Inc. (GIS) will be implementing Digital Gateway’s e-automate™ dealer management system throughout its facilities. GIS is a leading provider of business technology solutions and one of the largest in the United States. GIS has approximately 200 offices operating across 38 states and the District of Columbia. 

More »

February 7, 2013

Digital Gateway and Acsellerate Deliver Graphical Equipment Dashboards

Digital Gateway, Inc., a subsidiary of ECi Software Solutions, is pleased to announce the availability of new graphical dashboards from the Acsellerate® sales intelligence service. ECi Acsellerate collaborated with key office equipment dealers to develop a powerful dashboard solution designed to offer strategic insights into their business.

More »

January 30, 2013

Laryssa Alexander Appointed President of ECi’s Office Equipment Division

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced that Laryssa Alexander has been appointed President of its Office Equipment Division. Alexander is currently the President of OMD Corporation and La Crosse Management Systems, Inc. and now expands her responsibilities as she takes over as President of Digital Gateway, Inc., replacing Jim Phillips, who departed earlier this month. Alexander will be responsible for overseeing development of the division's software and services for the office equipment, point of sale, banking and related industries. ECi’s office equipment division markets the e-automate™, OMD® and La Crosse™ software solutions to these industries through its various operating subsidiaries.

More »

January 29, 2013

ECi Acsellerate Reaches Record Sales Level in 2012

ECi Acsellerate, part of the ECi Software Solutions (www.ECiSolutions.com) family of companies, today announced that it has reached a major milestone: serving more than 500 customers that rely on its industry leading sales intelligence solutions.  This new threshold for the organization translates to nearly 3,000 global users, integrated with almost 30 different ERP systems, across 12 time zones. 

More »