AvidCX Customer Experience Platform for HomeBuilders
Deliver exceptional homebuyer experiences with software built for the homebuilding industry
- Automated Homebuyer Surveys. Capture feedback at every stage of the buyers journey automatically — no manual follow-up needed.
- Insights & Benchmarking. Benchmark KPIs against the industry’s most extensive customer experience database.
- Review Syndication. Publish authentic homebuyer reviews directly to Zillow to enhance your brand reputation.
Join leading homebuilders improving customer satisfaction with AvidCX
Turn feedback into growth
Stay in tune with your homebuyers from contract to close with automated surveys and actionable insights that help you build stronger relationships and repeat business.
Benchmark what matters
Measure NPS, CSAT, and key satisfaction metrics against verified industry averages. Identify performance gaps, celebrate your wins, and focus improvement where it counts.
Showcase your reputation
Be the builder buyers trust. AvidCX is the only customer experience platform that syndicates verified homebuyer reviews to Zillow—boosting your online presence and influencing future buyers.
Build smarter with better insights
Manage customer experience with clarity
Track every survey response, trend, and score in one system. AvidCX makes it simple to view satisfaction by community, division, or personnel—so leaders and teams can align around the same goals.
Benchmark with confidence
Compare your performance to thousands of builders nationwide. With the most comprehensive homebuilding satisfaction dataset in the industry, AvidCX helps you understand exactly where you stand—and how to lead.
Build trust through transparency
Turn positive buyer sentiment into public proof. Showcase authentic reviews on Zillow and strengthen your brand reputation where future buyers are already searching.
Drive continuous improvement across your organization
Identify strengths and opportunities at every level—from individual employees to entire divisions. AvidCX helps leaders pinpoint training needs, celebrate top performers, and guide teams toward measurable improvement over time.
87%
Increase in Net Promoter Score
Industries
AvidCX powers teams of all sizes
Production Home Builders
Semi-Custom Homebuilders
Custom Homebuilders
Multi-Family Builders
Build-to-Rent Builders
Manufactured Homes Builders
Disconnected surveys, spreadsheets, and guesswork make it impossible to measure satisfaction accurately—or improve it over time.
Automated surveys, integrated benchmarking, and review syndication all flow together in one platform built for homebuilders—so you can enhance every stage of the buyer journey and grow your reputation.
AvidCX FAQs
What is AvidCX and why is it a leading customer experience software for homebuilders?
As one of the top customer experience software for homebuilders, AvidCX is a digital platform that helps construction companies gather, analyze, and act on homebuyer feedback. AvidCX offers survey automation, real-time analytics, and benchmarking to enhance satisfaction and optimize operations.
How can I compare different homebuilder customer feedback platforms?
Start by evaluating automation, real-time analytics, benchmarking, and integrations. AvidCX stands out as a homebuilder customer feedback platform with survey automation, AI-driven sentiment analysis, and seamless CRM integrations, giving builders an edge in decision-making.
What’s the best way to measure and benchmark our homebuyer satisfaction?
With AvidCX homebuyer satisfaction software, you can track performance using Net Promoter Scores, dashboards, and benchmarking tools that compare your results to industry leaders — helping you set clear goals for improvement.
What should I look for in customer experience software for homebuilders?
Look for CX tools for residential construction that offer automation, customizable surveys, real-time analytics, benchmarking, and integrations. AvidCX delivers all of these features in one platform, empowering teams to act on buyer insights efficiently.
How does survey automation help homebuilders?
Survey automation ensures feedback is collected at key points in the buyer journey without manual effort. AvidCX homebuilder survey automation increases response rates, saves time, and ensures critical insights are never missed.
What benefits do real-time analytics offer to homebuilders?
Real-time homebuyer analytics give instant visibility into buyer sentiment and experience. With AvidCX dashboards, teams can track issues, spot trends, and respond faster to improve satisfaction across sales, design, construction, and warranty.
See how AvidCX helps you build better experiences—and stronger reputations