Customer Experience Software For Homebuilders
Power your CX strategy with AvidCX
Get the insights you need to improve homebuyer satisfaction and streamline operations at every step of the buyer journey.
increase in Net Promoter Scores
higher survey response rates
less manual work through automation
Streamline homebuyer feedback and insights
Traditional customer feedback methods are slow and inefficient. AvidCX automates surveys, consolidates buyer insights, and delivers real-time benchmarks and analytics so your team can act quickly and make informed decisions.
Accelerate feedback and operational efficiency
Leverage survey automation, sentiment analysis, and buyer journey tracking to capture critical feedback at the right moments. Your team stays aligned, actions are prioritized, and every insight is captured and acted on.
Benchmark performance with industry-leading data
Go beyond internal reporting. AvidCX provides builder benchmarking and customizable dashboards that help you compare performance against industry standards and uncover new ways to strengthen your customer experience strategy.
Boost visibility with verified homebuyer reviews
AvidCX is the only platform to syndicate verified homebuyer reviews directly to Zillow. In addition to this unique advantage, AvidCX facilitates collecting, managing, and amplifying customer feedback across key platforms like Google, enhancing visibility, credibility, and buyer confidence throughout the home-buying journey.
Visualize performance at every stage
Track customer experience in near real time with a customizable digital dashboard. AvidCX makes monitoring key metrics easy and visualizing performance at every stage of the homebuyer journey—empowering teams to uncover insights and make faster, data-driven decisions.
Integrate with ease
AvidCX connects effortlessly with the tools that drive your business forward. With seamless integrations to MarkSystems, Lasso CRM, and Salesforce, builders can ensure automated, real-time data sharing across the platforms they rely on most, streamlining operations and enhancing the customer experience.
Trusted by leading homebuilders committed to elevating the homebuyer experience:
“The sophisticated features available in AvidCX enable us to look at data any way we want.”
“AvidCX allows our team to improve our overall customer experience and drive business growth.”
“What stands out about AvidCX is the support and flexibility to meet our needs while providing overall industry context.”
Ready to transform your customer experience?
Learn how AvidCX provides homebuilders deep insights and feedback at every customer touchpoint.
Features that help you deliver exceptional homebuyer experiences
Survey Automation
Launch targeted surveys at key touchpoints throughout the buyer journey.
Sentiment Analysis
Uncover hidden insights with AI-driven analysis of open-ended homebuyer responses.
Benchmarking
Measure performance against the most comprehensive builder database in the industry.
Team Collaboration
Keep sales, design, construction, and warranty teams focused and aligned on the homebuyer experience.
Journey Mapping
Monitor the full buyer experience, from sales through move-in and warranty.
Dashboards
Customizable reporting at every level of the organization.
Ratings & Reviews
The only platform that facilitates review posting on both Zillow and Google.
Integration Ready
Easily connect AvidCX to your CRM, ERP, or customer portal.
AvidCX FAQs
Can we modify the look and feel of the reviews and ratings on our website?
Yes! The platform allows you to customize the design of the reviews and ratings to align with your brand’s identity, ensuring they blend seamlessly into your website.
How does this platform help attract new homebuyers who are doing their research?
AvidCX enables you to display genuine feedback from satisfied customers, establishing trust and credibility with prospective buyers. Your verified reviews will also be visible on key home search platforms like Zillow.
Can we incorporate our highest ratings into our digital marketing campaigns?
Absolutely! You can showcase top reviews in digital ads to reinforce your company’s reputation and boost engagement with potential buyers.
Is there an option to share customer reviews directly to social media?
Yes, the platform includes built-in tools that make it easy to post positive reviews on social media, helping you extend your reach and enhance your online presence.
How does the AvidCX platform help us collect reviews from homebuyers?
It automates the process of requesting and gathering reviews, making it easier for homebuyers to provide feedback. This results in a steady stream of valuable testimonials.
How user-friendly are AvidCX reports and dashboards?
The system is highly flexible and designed to meet different needs, from high-level executive summaries to in-depth analytics. The interface is intuitive, with clear visual reports that help you quickly identify trends.
Can the survey data be integrated with our existing business systems?
Yes, the survey data can be seamlessly incorporated into your existing tools and processes. The platform has built-in integrations with major homebuilder software solutions like Salesforce and ECI MarkSystems, making data sharing effortless.
What kind of insights can we expect from the survey responses?
AvidCX offers a fully customizable survey experience, allowing you to collect valuable insights on customer satisfaction, service improvements, employee performance, homeowner feedback trends, and benchmarking data against other builders.
Which homebuilders are currently using the AvidCX platform?
Many leading homebuilders across North America rely on this platform to measure and improve their customer experience. It is designed for builders committed to delivering exceptional service and refining their processes.
State Of CX Residential New Construction 2025
The 2025 report analyzes five years of data from hundreds of thousands of AvidCX homebuyer surveys, covering the entire…
2024 Public Homebuilder Trends & Benchmarks
The 2024 Foundational Figures report offers an in-depth look at the financial and operational metrics of the 18 largest…