News
ECI Software Solutions, a global provider of cloud-based business management software and services, today announced the recipients of the 22nd Annual AvidCX Awards. This prestigious honor, historically presented by Avid Ratings and now part of ECI, recognizes top-performing builders for delivering outstanding customer experiences, with winners selected in both the United States and Canada.
Each year, the AvidCX awards recognize homebuilders with the highest customer experience scores, based on survey results from major public builders, leading private firms, and custom and small-volume builders. This year, 472 qualifying builders participated in the program, which analyzed homebuyer data on satisfaction, referrals, and key experience metrics from January to December 2024.
Using its proprietary AvidCX™ platform to analyze every homebuyer survey and calculate overall scores, the award recognizes builders who rank within or above the top 25th percentile of their peers.
“The AvidCX Awards serve as a trusted benchmark for customer service. We are so excited to honor this year’s deserved winners, who have adapted to changing market demands with determined resilience and earned this recognition as a result,” shared Aaron Everson, Business Unit Leader, ECI Software Solutions. “These homebuilders and professionals have shown they consistently go above and beyond to serve their customers.”
The following recognitions highlight AvidCX Award winners across multiple tiers and categories.
The AvidCX Cup recognizes a single builder across three different categories—Production, Custom, and Small Volume—with the highest customer ratings in all surveys throughout North America taken during the first year of homeownership.
22nd Annual AvidCX Cup winners are as follows:
"We are honored to be recognized for our commitment to customer satisfaction. A home is the largest and most emotional purchase that most people make in their lifetime, and we don’t take the trust our customers place in us lightly. We wake up every morning motivated by this privilege of building our customers’ dreams and delivering a phenomenal homebuying experience," said Rob McGibney, President and Chief Operating Officer of KB Home. "This award is a testament to the dedication and hard work of the entire KB team. We thank ECI, formerly AvidRatings, for this meaningful recognition and for their continued leadership in elevating excellence across our industry."
“We're honored to be selected as a winner of the 2025 AvidCX CUP Award! Thanks to ECI for this recognition. We're grateful for 50 years of serving our clients and look forward to many more.” - Andrea Sonnenberg, Marketing Director of Windsor Homes.
This award recognizes builders with the highest national scores on the Move-In Experience Survey, taken from the first 90 days of homeownership. The US and Canada are eligible for one award each for the Production, Custom, and Small Volume builder categories.
AvidCX Diamond Award winners in the U.S. are as follows:
“Profound customer experience is, and always has been, a core purpose and core value of M/I Homes. We are proud of those award recipients who have exemplified our heartfelt principles. This is truly an honor for us.” - Bruce Borden, National Safety Director of M/I Homes.
AvidCX Diamond Award winners in Canada are as follows:
“Receiving the AvidCX Diamond Award is a true honor for us. This award reflects our team's dedication to delivering outstanding service and quality homes. It acknowledges our deep commitment to guiding each homeowner in the way they need through every step of the process. We are truly thankful to our customers for their positive feedback and continued support.” - Jamie Elizabeth Kipp, Director, Customer Experience of Minto Group
“We are incredibly honored to receive the AvidCX Diamond Award for Canada – Small Volume. This recognition means so much to our entire team because it comes directly from the voices of our homeowners. There's no greater compliment than knowing our clients are truly happy with their experience. Awards based solely on customer reviews and surveys reflect the heart of what we do — building not just beautiful homes, but lasting trust and exceptional experiences. We’re deeply grateful to our homeowners for their feedback and support.” - Danielle Rinaldi, Vice President of Rinaldi Homes.
“We are deeply honored to receive the AvidCX Diamond Award for excellence in client experience. At Maison Design Build, our commitment has always been to create more than beautiful homes—we build trust, connection, and spaces that reflect the people who live in them. This recognition means the world to us because it comes from the clients we’ve had the privilege to serve. Thank you for trusting us with your dreams.” - Jilaire Soucy Wagner, Creative Director & Founder of Maison Design + Build.
This award is presented to builders with the highest scores in their region on the New Home Move-In Experience Survey, taken from the first 90 days of homeownership. Every region is eligible for one award each for Production, Custom, and Small Volume builder categories.
AvidCX Gold Award winners across North American regions are as follows:
North Central Region
Northeast Region
“Building a home is one of the most significant decisions in a person’s life, and we’re proud and honored to be trusted with this responsibility. This Customer Satisfaction award is a testament to the culture of the Capital Division of Dream Finders Homes, which is fueled by our desire to do the right thing for our homeowners, Trade Partners, local municipalities, and each other. We’re grateful for the opportunity to make a positive impact in the lives of the families we build for and the communities that we build in.” - Tony Vasquez, Regional Vice President of Warranty for Dream Finders Homes.
South Central Region
Southeast Region
West Region
“We are truly honored to receive the AvidCX Gold Award for our new homes and innovative floor plan designs. This prestigious recognition reflects our commitment to excellence and our dedication to creating spaces that resonate with our homeowners' needs and lifestyles. We extend our heartfelt gratitude to our talented team and supportive clients who inspire us to continually raise the bar in home design and construction. Thank you for believing in our vision!” - Tina Dinkel, Director of Sales at McStain Neighborhoods
Province of Alberta
"Delivering a best-in-class customer experience is at the heart of everything we do. Earning the AvidCX Gold Award is a meaningful reflection of the care, dedication, and pride the Edmonton MF team brings to each homeowner journey. We are incredibly grateful for the Everly team who consistently puts the customer first and makes the homebuilding experience one that truly stands apart."- Kerstin MacDonald, Sr. Manager, Customer Care & In-Home Experience at Brookfield Residential.
Province of British Columbia
“This award is not just a milestone—it’s a reflection of the trust our homeowners place in us and the dedication our entire team brings to every home we build. The AvidCX Awards are based on direct homeowner feedback, which makes this accolade especially meaningful. It signals that we are delivering on our promise of creating exceptional quality homes and the most compelling customer service experience.” - Ryan O’Shea, President of Miracon Developments Inc.
Province of Ontario
"Winning the AvidCX Gold Award is an incredible honor for our region—it reflects the dedication, craftsmanship, and customer-first mindset that define our homebuilding community. This recognition validates our commitment to delivering not just quality homes but exceptional experiences. It’s a proud moment that highlights the hard work of our team and trade partners." - Christina Rego, Director Customer Care & CX of Brookfield Residential.
Province of Saskatchewan
View here for a full list of AvidCX Benchmark Award Winners, which recognizes any US or Canadian builder scoring among the top 25% of Avid’s nationwide databases on the Move-In Experience survey, taken from the first 90 days of homeownership.
ECI Software Solutions provides cloud-based business software for running small and mid-sized businesses end-to-end. Built by experts in manufacturing, residential construction, building supply, office technology, field service, and wholesale/retail distribution industries, ECI's industry-specific software connects businesses and customers, improving visibility, operational efficiency and profitability. With ECI, businesses seamlessly integrate sales and marketing, business intelligence, CRM, data and analytics, ecommerce, mobile apps and payment processing. With more than 30 years of industry leadership, ECI is trusted by 25,000 customers in more than 90 countries globally. Headquartered in Westlake, Texas, it has offices in the U.S., Canada, Mexico, United Kingdom, Netherlands, Belgium, Norway and Australia. For more information, visit www.ECIsolutions.com.
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