Practical AI
How ECI Is Redefining Residential Construction With Artificial Intelligence
Practical AI that works the way you do
Artificial Intelligence (AI) has reshaped how home construction businesses utilize technology, but we remain committed to our mission: helping businesses address the real-world challenges of running and scaling operations. That's why we're building AI directly into the tools builders use most, so you can spend less time wrestling with complexity and more time driving growth.
With more than 25,000 businesses worldwide trusting ECI, we are committed to empowering businesses like yours to compete and thrive in a fast-changing world. Whether optimizing labor and materials, identifying cost-saving opportunities, or enhancing the buyer experience, we’re investing in AI that delivers measurable results.
Built-in AI for real impact
We're not chasing shiny trends. We apply AI in ways that fit your residential construction business: Your process, your crews, your success.
Every feature is designed to address the real, high-impact challenges you face on the jobsite and in the office, transforming reactive, gut decisions into proactive, confident moves.
With our Practical AI, builders can:
Spot inefficiencies
Uncover productivity gaps and reduce unnecessary costs.
Optimize resources
Better manage labor, schedules, and materials to minimize delays and waste.
Improve decision-making
Use data-backed insights to bid competitively and manage risk with confidence.
Enhance the buyer experience
Personalize the home buying journey and build long-term trust (e.g., AI-powered warranty triage).
Get trusted guidance
Our in-house home construction and AI experts work with your team to ensure AI is applied practically, safely, and effectively for your business.
How practical AI comes to life
Explore just a few of our built-in AI capabilities, which are built specifically for residential construction businesses.
AI-powered chatbot
With our ECI Ally chatbot, customers can use 24/7 smart support that references our knowledgebase articles, webinars, web pages, blogs and more to generate the most accurate, helpful responses.
AI sentiment analysis
Turn open-text feedback from homebuyers into structured, actionable insights with AI. Responses are automatically tagged with relevant categories, subcategories, and sentiment, helping clients track and analyze trends over time.
AI warranty triage
Automate the manual review and routing of homeowner warranty requests with an AI-driven, real-time triage. This guides homeowners through a contextual Q&A process, automatically analyzing and routing requests to the appropriate resolution path — reducing response time and increasing efficiency.
AI built for builders, led by experts
This strategy is led by our AI Foundry team, a cross-functional team of engineers, data scientists, and product experts solely focused on making AI relevant, relatable, and results-driven for SMBs.
From architecture to adoption, the AI Foundry ensures innovation is not just built; it’s built for you.
AI FAQs
How is AI built into ECI residential construction software solutions?
AI is woven directly into the tools you already use to run your residential construction business, not added on as a gimmick. Our approach focuses on solving real problems that builders face every day, like labor challenges, buyer experiences, and productivity gaps.
We embed intelligent capabilities throughout the platform to make your workflows smarter and more predictive. That includes features like:
- AI chatbot so you can take advantage of 24/7 smart support.
- Intelligent warranty triage, which automates the manual review and routing of homeowner warranty requests with an AI-driven, real-time triage.
- Categorical sentiment analysis to help extract consistent, actionable insights from large volumes of open-text feedback.
The result is software that doesn’t just manage projects. It helps you make better, faster decisions at every build stage.
Is your AI secure and practical for my business?
Absolutely. We only develop AI that solves real-world problems. It’s thoughtfully integrated and guided by deep residential construction expertise, never experimental or “hype-first.”
What is the ECI AI Foundry?
At ECI, our AI Foundry team leads the charge in bringing practical and secure artificial intelligence to small and midsize businesses. This dedicated group shapes our AI strategy by creating scalable capabilities that are seamlessly integrated into our software solutions, helping businesses boost efficiency and stay competitive.
Made up of engineers, data scientists, and product innovators, the AI Foundry team focuses on turning complex technology into everyday tools that make a real impact. Their work delivers intelligent automation that streamlines operations, uncovers meaningful insights, and empowers faster, more confident decisions.
Does ECI use AI internally too?
Yes. AI isn’t just something we build into our products. It’s something we actively use across nearly every department. By integrating AI into our own operations, we’re able to bring innovations to market faster, streamline how we work, and deliver more personalized experiences for our customers.
What's next on the AI roadmap?
We’re investing in next-generation AI analytics, expanding intelligent automation, and continuously evolving residential construction solutions to support proactive, data-driven decision-making across your operation.
