Practical AI
AI for Office Technology Dealerships: How ECI is Redefining the Industry
Practical AI that works the way you do
AI is reshaping the way office technology dealers and companies operate, but our mission hasn’t changed. We’re committed to helping you run and grow your business more efficiently. By integrating AI into the tools you use every day, we make it easier to focus on what matters most: productivity and growth.
More than 25,000 businesses worldwide trust ECI to help them stay strong and competitive in a fast-paced industry.
Built-in AI for real impact
We don’t build AI to follow the crowd. We build it to fit your industry, your field techs, and your business goals.
Our tools are made to solve real challenges, giving you the clarity and confidence to make smart decisions that move your company forward.
See how our Practical AI comes to life
AI-powered service call resolutions
Our AI Assist tool helps office technology service teams diagnose and fix equipment issues with greater speed and accuracy. It cuts costs, boosts first-time fix performance, and supports technicians at every skill level, giving your service operation a sharper competitive edge.
AI-optimized insights
With our AI Agent, deep customer insights are just a few clicks away. It turns complex data into clear guidance that helps boost marketing impact, keep customers loyal, and grow sales. You’ll quickly spot your best customers, catch churn risks early, explore detailed profiles, and uncover behavior trends that once took hours to find.
AI product descriptions
Turn ordinary product descriptions into powerful sales drivers with AI. By using AI to weave in strategic keywords and key details, your listings stand out in search and grab shoppers attention. AI-powered product descriptions guide buyers from a quick look to a full cart, leading to more traffic, better rankings, and more sales.
See how AI is shaking up dealerships
AI isn’t replacing people, it’s empowering them. Find out what the latest AI shift means for service, sales, and your bottom line.
The core of our AI innovation
At the core of our AI strategy is the AI Foundry, our Innovation Center of Excellence, built with an AI-first mindset.
The team brings together engineers, data scientists, and product experts to make AI practical and impactful for SMBs. Whether it’s planning the architecture or driving adoption, they focus on creating real results for your business.
AI FAQs
How is AI improving office technology dealerships and managed print services?
AI helps office technology dealerships and MPS providers work faster, reduce costs, and deliver better service. It supports technicians with real-time diagnostics, boosts first-time-fix rates, and cuts unnecessary truck rolls. AI also strengthens ecommerce by analyzing customer behavior, improving product recommendations, and identifying fraud. Together, these capabilities help dealers close the skills gap, streamline operations, and grow revenue without adding extra staff.
Check out this blog post to dive deeper into how AI is transforming office technology dealerships.
How is AI built into ECI's office technology solutions?
Our AI capabilities are directly embedded into our ecommerce software for e-automate. Whether seamlessly managing information flow, leveraging real-time insights, jumping between multiple systems, or uncovering new revenue opportunities, our AI tools are designed to enrich the merchant experience.
Is your AI secure and practical for my business?
Definitely. Our AI is built for real results, not buzzwords. Every solution is purpose-driven, grounded in real office technology know-how, and designed to make a measurable impact.
What is the ECI AI Foundry?
At ECI, the AI Foundry team leads the charge in making AI work for business, not the other way around. Their mission is to create secure, results-focused solutions that give small and midsize companies the same intelligent advantages as large enterprises.
With deep expertise across data science, engineering, and product development, the team builds AI seamlessly into our ERP systems. This turns automation, insight, and agility into a competitive edge.
Does ECI use AI internally too?
Yes. We use AI across almost every department at ECI. It helps us move faster, think smarter, and give our customers the kind of tailored service they deserve.
What's next on the AI roadmap?
We’re pushing AI even further. We're investing in smarter analytics, expanding automation, and evolving our office technology tools so you can make faster, more informed decisions every day.