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The Survey Goldmine: Turn Feedback Into Stronger Systems and Teams

Jan 21, 2026

Wednesday

3:00 PM - 4:00 PM

EDT

FREE

About the event

If you’re only using surveys to track scores, you’re missing the biggest opportunity in your entire customer journey. As we kick off a new year, there’s no better time to shift from simply “measuring” to truly understanding what your customers are telling you and using that insight to elevate your operations, your team, and your results.

Join Camille Jenkins of Camille’s Keys LLC, nationally recognized CX strategist, consultant to builders across the country, and 4x International Builders’ Show speaker for a powerful webinar on how to unlock the goldmine hidden inside your homeowner feedback.

You’ll learn how to spot patterns, solve recurring pain points, “Earn the Survey,” and turn your survey program into your company’s most valuable improvement engine. And during this session, Camille will reveal three truths about surveys that most teams completely overlook:

Top 3 takeaways:

Your surveys tell a story, not just a score.
Asking for the survey isn’t enough, you have to earn it.
Feedback only matters when you act on it.

Survey insights should drive better processes, stronger system alignment, and meaningful recognition for high performers. It’s a new year, so let’s get going.

If you’re ready to step into 2026 with clearer insights, stronger systems, and a customer experience that sets your company apart, this is the workshop you don’t want to miss.

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Trainer

Camille Jenkins

Camille's Keys, LLC

Camille Jenkins is a nationally recognized customer experience strategist, consultant, and four-time NAHB International Builders’ Show speaker known for her authentic, practical approach to elevating the customer journey. With 30+ years of hands-on leadership in construction, real estate, and warranty operations, she brings deep expertise in turning service challenges into opportunities for clarity, trust, and connection. Camille is the founder of Camille’s Keys LLC and previously spent 20 years with Meritage Homes as the National Vice President of Customer Relations, where she led organization- wide CX initiatives, drove sustained 90%+ satisfaction results, and helped secure multiple national awards. Today, she partners with homebuilders, trade partners, real estate teams, and technology innovators across the country to strengthen communication, improve operational alignment, and empower frontline professionals to serve with empathy and confidence. Clients rely on her broad expertise, recognizing that she brings value far beyond CX by helping them manage acquisitions, stabilize teams, refine systems, and elevate several parts of the business simultaneously. Known for her engaging delivery and actionable insights, Camille is also a sought-after speaker for conferences, leadership summits, retreats, and warranty CX workshops.