The Homebuilding Hot Seat: The CX Gap - Why Top Builders Are Winning 

Welcome to the Hot Seat, where we tackle the toughest questions in homebuilding.

In this episode, we're diving into customer experience. Not the fluffy version. The real one that shows up in your NPS, reviews, referrals, and revenue.

Our host  - Brad Haubert - sits down with industry experts to unpack the 2026 State of CX Report, built on data from 10,000+ surveys across 50+ builder divisions. This isn't a presentation. It's a conversation about what's working, what's not, and how to close the gap.

What We'll Cover:

• The CX Maturity Model and why Level 4 builders achieve 15-point higher NPS
• Why warranty is your lowest-rated stage and how top builders are fixing it
• The cost of disconnected systems and the ROI of integration
• Real benchmarks by maturity level
• Practical steps to level up your CX program

Bring your questions. We're not holding back.